PetSmart Employer Reviews

I loved getting to play with the animals all day that stayed at the hotel. Taking care of both their needs as well as their owners was not only educational but it never seemed like work. I looked forward to going there every day. The only reason I left was the store side received a new manager and she did not have a clue how the hotel ran.

This PetSmart location is a great place to work. The management is super kind, and they really care about you. I never had any problems with my co-workers either.

A typical day for me, as a cashier, is as follows:
-Clock in
-get on register until almost close
-face shelves if not on register 1
-close/go home
Nothing too difficult. I really enjoyed – more... seeing the many pets that came in the store while I was working each day, and I kind of liked facing too.
The hardest part for me was dealing with really particular customers and being stuck inside for so many hours at a time. If you can deal with those things, this job is pretty much perfect. They do performance reviews every three months, and as long as you stay a good and positive worker you'll get a raise. – less

I would deal with customers and enjoyed speaking to people about their pets. I studied brands of pet food, supplements, etc to give customers knowledgeable answers to their pet health questions/concerns..

A typical day at PetSmart was enjoyable. Customers and Employees always happy. Management did their best to get your requested days of. Everybody (including Management) helped out with everything. Worked with all different types of animals. Hardest part of the job was going into work at 4 A.M. at times. Most enjoyable part of working at PetSmart was – more... seeing customers who just adopted a pet and are very happy. – less

Good company. I have a great store manager, but the associates are young and can be very annoying to work with. It really does help to love animals. Be prepared to constantly be in contact with customers!

Crazy customers really bring the place down. the money is very good, the technology avialiable is terrible.

management are great supporters, great customers, and very good staff

A typical day would start by getting the shelves stocked, pets cages cleaned and rallying the associates to achieve a common goal. I learned about how to properly care for many types of pets especially about pet nutrition. As a Manager, I learned the importance of communication and getting associate buy-in. As a leader you cannot be successful by yourself, – more... you have to build an aligned team. Co-workers are very supportive and are willing to help. The hardest part of the job is trying to maintain a good work/life balance. The most enjoyable part of the job is promoting an associate that you mentored to the next level. – less

I enjoyed working there - the multiply times i returned, but the company is too big to care about their employers

Typical warehouse job. Lots of mandatory overtime. Easy to move from order-filler to forklift driver little time. Friendly atmosphere/people. Most enjoyable part of the job is the money.

I started with petsmart one year ago as a dog bather. The work is hard, hot, and stressful. They expect the bathers to do a large amount of dogs no matter what temperament. My coworkers were so helpful and friendly though! Corporate pushes hard to move bathers into grooming positions, even if you don't wish to be a groomer. I didn't, so I was moved – more... to a cashier. My hours dropped when this move happened. Coworkers where great again, helpful and cheerful. Management was fair and also helpful. The customers where friendly almost all of the time, and I truly enjoyed the work!

But little things creeped in. It became apparent that their way to fill hours was to hire more people, and give them few hours. I frequently had a work week filled with shifts only three hours long, often mid-day, and stay under 20 hours a week. One week, my hours where 34 and had been for weeks, then they dropped to 11. And stated that low for weeks with no warning. I tryed many times to get answers from the managers, and was never given a strait answer. I only got answers talking candidly to a coworker who had been there many years, and a former employee from the same store that happens to be a friend. They both said they whete treated the same way. I will miss all these great people. It's truly a shame that a company stoops to this. It hurts them in the long run, and they loose some great people.

Bottom line: it's designed to draw in college students, cater to them, and, if you don't want to be a groomer of a manager, it's a dead-end. – less

I love grooming. I'm just starting to hate grooming at PetSmart after a few years. Management will tell you to do one thing and when that one thing doesn't go in their favor, they will turn around and put the blame on you. Don't bother having management deal with difficult clients, because then they'll also turn around and snap at you to deal with it – more... and "use our better judgement."

The hours are ridiculous as a groomer unless you manage to get the early shift. And even still, you'd have to go to bed very early to get a decent night's sleep. So have fun planning things around your schedule and your friends' schedules.

As for job security/advancement, management has been trying to find reasons to write people up. But only to save their own hides when they are the ones who should be taking responsibility. You can't really advance as a groomer unless the salon manager leaves. So you're basically stagnant if your salon manager doesn't plan to leave anytime soon.

Don't bother going to management about anything, especially about coworkers who are being too rough with the dogs or threatening the dogs. It'll boil down to everyone is just picking on them.

Overall, it's a real shame that the store I work for is going downhill because management, in general, can't get their act together. It doesn't help that they also spread rumors about their employees. – less

Can be a great and fun place to work, however there aren't many full time positions available and when you're part time, you usually don't get many hours. It's hard to make a living on the low hours and wage.

The management was not good and the company as a whole is very centered on money. As an employee you are not really scene as a person your scene as a tool for them to make more money

The customer service aspect of working at PetSmart is wonderful. The people, both as frequent customers and coworkers tend to have an almost familial relationship. The problem is that the store manager at my particular location doesn't leave the office (or do anything terribly useful) and there is never enough hours available to provide adequate coverage – more... during any time of the day. You spend most of your shift running through the store, trying to help everyone. The lack of people makes it extremely difficult to get your own tasks done. Part-time employees usually have at least one other job because they don't get many hours but, anyone who is full-time and cares about the store gets burned out quickly because there's a serious lack of support from the upper levels of management. – less

Challenging and fun company to work for. I learned a lot to help in future career.

I loved working here. I had the best job of all: pet trainer! Sometimes the work was hard and very busy, but in the long run, very worth it!

As a stock lead, it is my responsibility to keep the recieving area clean and organized. Unload the trucks and put the new products onto the sales floor. Any overstock product are then separated onto their correct pallets. An average weight of the products we carry are around 30 to 40 pounds. Anything heavier is done with a team lift. Safety always – more... comes first. I would lead the stock team when the manager is not available. Most days I would work alone in recieving, working on sorting products. Visual checks are required of me or management, whoever drives the forklift first. Simple maintanence of the forklift is also required. The most enjoyable part of my job is working with an incredible team who taught me a lot about retail. Management and co-workers are very helpful and friendly. The hardest part would be getting used to a new department, but that always happens to new associates or associates who moved into a new department. I am very detail oriented and self-motivated. – less

I love working here and meeting all the people and pets. Wish the pay was better.

stocking shelves with pet supplies management was nice and coworkers was nice the hardest part of the job was getting up at 3 am to be at work at 4 and i enjoyed it because i was around animals