Pros: lots of friendly people and pets, learning about pets, and fair management in my store
Cons: ow pay, few hours in odd places making no family life or openings for a second job, no opportunity for full-time advancement unless you want to be a groomer or a manager, defaults built into the system to keep you from getting overtime, and a docking of the next 3 weeks hours if you do. and now, loss of part-time employee insurance.
I started with petsmart one year ago as a dog bather. The work is hard, hot, and stressful. They expect the bathers to do a large amount of dogs no matter what temperament. My coworkers were so helpful and friendly though! Corporate pushes hard to move bathers into grooming positions, even if you don't wish to be a groomer. I didn't, so I was moved – more... to a cashier. My hours dropped when this move happened. Coworkers where great again, helpful and cheerful. Management was fair and also helpful. The customers where friendly almost all of the time, and I truly enjoyed the work!
But little things creeped in. It became apparent that their way to fill hours was to hire more people, and give them few hours. I frequently had a work week filled with shifts only three hours long, often mid-day, and stay under 20 hours a week. One week, my hours where 34 and had been for weeks, then they dropped to 11. And stated that low for weeks with no warning. I tryed many times to get answers from the managers, and was never given a strait answer. I only got answers talking candidly to a coworker who had been there many years, and a former employee from the same store that happens to be a friend. They both said they whete treated the same way. I will miss all these great people. It's truly a shame that a company stoops to this. It hurts them in the long run, and they loose some great people.
Bottom line: it's designed to draw in college students, cater to them, and, if you don't want to be a groomer of a manager, it's a dead-end. – less