Great Organization with opportunity for growth and development
Learning Alignment Manager - Distribution (Current Employee) – Phoenix, AZ – October 25, 2013
PetSmart is a good organization with room for growth and development. The culture is a large part of the organization and initially it is challenging to understand. The one key element of the culture is collaboration, which is what make the culture unique and strong at the same time.
Overall good organization and take time to understand how the Success Factors contribute to your department to better acclimate to the culture in your team.
Too much work for very little compensation and the amount of employees
Customer Engagement Leader/Manager (Former Employee) – West Covina, CA – April 29, 2016
The overall day at PetSmart was spent running around trying to do all the work that you had on your agenda as well as the work that was on the other managers' agenda. Upper management was constantly trying to implement new processes and new product display ideas, but they were all very last minute changes. So it always felt like you had to work overtime to finish everything on time.
Friendly Environment for the most part, got to help pet parents make healthy choices for their pets
Too much work for a small amount of employees, high turnover rate of employees
Unloader/Stocker (Former Employee) – Salinas, CA – April 28, 2016
was hard to deal with the store manager striping your overtime hrs and spreading it over to the next pay week hardest part is when the truck isn't on time to get the product to the floor to be stocked co-workers were a team players and fun to work for.
Merchandising Manager (Current Employee) – Denver, CO – April 28, 2016
PetSmart serves the pet parent community with many products and services. There are many great people who are compassionate about animals and their welfare. We work every day to help save lives with training, keep pets healthy with our products and veterinary services and groom pets to keep them looking great.
Bather (Current Employee) – Houston, TX – April 28, 2016
Bathed dogs in preparation for grooming. Brushed fur to remove dead skin, using dog brush. Drew bath water and regulated temperature. washed dog, using perfumed soap or shampoo and hand brush, and repeated process until dog was clean. Clipped toenails, using scissors and clippers. Received, opened and unpacked cartons and crates of merchandise, checking invoice against items received. Stocked storage areas and displays with new and transferred merchandise.
Volunteering at PetSmart Cat Kennel (Former Employee) – Hillsboro, OR – April 26, 2016
I didn't actually work at Pet Smart, just volunteered there. It was a good learning experience, and fun to be with the cats, but all my work was done alone, unsupervised, and away from other employees.
Cashier (Former Employee) – Winston-Salem, NC – April 26, 2016
I enjoyed working there. I loved helping customers and seeing the dogs and other animals come in. I got to know a few customers and knew them or at least their pet names. There was always something to do to keep busy.
Pet Grooming Stylist (Former Employee) – Clifton Park, NY – April 25, 2016
I worked for PetSmart for two years. During that time I cycled through several different managers, each worse than the last. I started as a bather in the salon and was quickly promoted to go to grooming school. The opportunity to advance to a groomer was great, but after that theres nowhere else to go unless you want to be a salon leader, which I would not recommend. The academy grooming school is a complete waste of time. You learn nothing. You're just filled with anxiety because you have no idea what you're doing. The learning starts when you get back to your salon and you complete your 100 dogs. The managers for the salon they hire are usually young girls, who have no idea how to manage and take part in a lot of workplace drama. All three of my salon leaders were the center of the drama and encouraged it. They expect a lot of you. It can be extremely stressful, but also very rewarding. The company itself has decent benefits, especially the tuition reimbursement for college students. But the management is terrible, and ultimately I had to leave because of it.
Rewarding to groom dogs
Stressful, they expect too much of you, management is awful
Stressful enviroment but fun to work with the dogs
Dog Groomer (Current Employee) – Sandy, UT – April 25, 2016
The management is out of control. They seem to have no idea what they are doing and it makes the job more stressful then it should be. My co-workers are awesome and fun to be around but there can be some drama. The hardest part of my job is dealing with dogs who do not cooperate or are aggressive. The best part of my job is seeing the satisfied faces of the customers when they see their pet.
Working with dogs
Short breaks, crazy work schedual, stressful enviroment
professional bather (Current Employee) – San Antonio, TX – April 23, 2016
love the job but i have to say bathers should be pay more for what we do its hard work sometimes and most days are very stressful the co-workers and my manager are all awesome people to work with very kind and help when you really need it what keeps me going for this job is only the animals i really love animals if i had all the money in the world i would probably try to own every animals there is
Pet Care Specialist (Current Employee) – Austin, TX – April 22, 2016
It' a good company the most enjoyable part of the job is working with the customers. Management team needs to have more training, however they are trying to set up more training for their management team.
The people you work with varies on a day to day basis
Cashier/Pet Hotel Associate (Former Employee) – Houston, TX – April 20, 2016
To be honest, the workplace is alright. I loved working with the animals and it was nice to meet and greet the pet owners. The hours were not very good. They could not give you more than so many hours in a week, because they didn't want to give out benefits and so no, there were no benefits. The opportunity for advancement is almost non existent because the managers there are not going anywhere.
You would be asked to come in on days off, a lot because there were not enough employees you could depend on. A lot of students and younger employees. They were very understanding when it came to doctor's appointments and what not, and I was usually able to get those days off.
It was also very hard to get to know anyone socially there. In the time I was there, only one employee took the time to kind of befriend me.
Pet Stylist (Former Employee) – Pelham Manor, NY – April 19, 2016
pet smart has been there for me and helped me when i needed it. they were very understanding and patient with my transformation from working in a private company to a corporation company as a groomer. i will miss working for them.
It was a nice place to work. you get to deal with dogs all day long, but behind closed doors that's when things get less glam. You are wet majority of the day from bathing all the dogs, you have to brush teeth, clip nails, blow dry them, brush and fluff them, make them smell pretty and put a bow on the girls and bandana if its a boy. Not to bad for a days work till a dog gets so nervous they have explosive diarrhea in the kennel, or you get bit from trying to clip nails or scratched. The customer where harder to deal with than the dogs. If the dog was to aggressive you had to tell the owner they weren't allowed back. They would make a huge seen about how their dog would never make the five inch gash on my face. But if you love dogs and don't mind all aspects that come with the job its a good place to be.
Cashier/Overnight Stocker (Former Employee) – Belton, MO – April 18, 2016
This type of job is best suited for those looking to build their resume, like High School and new graduates. I had started working there because I needed a job after just moving to Missouri and losing my seasonal job. I had gone into the job knowing I wasn't there for the long term as I was looking for something within my field. However, I really did enjoy those I was working with which made coming to work so much easier. The opportunity to move up was never presented to me, even though I possess a degree in which I would have qualified to do so. I showed the manager several times my abilities to help out where needed but was not given such opportunities. It is difficult for one to want to excel at their job if they are not only not told how well they are doing or what they can do different to improve but also if they are not presented with opportunities to grow and learn more within the company. It was more of where you are placed is where you will stay which doesn't suit well, especially if you are running short handed and if nobody else has been trained in those departments how can you expect to give accurate customer service.
Inventory,janitorial,sales representative (Former Employee) – Paradise Valley, AZ – April 18, 2016
I hated this job. I hated dishwashing but I did what I had to do. I dont know why I worked here it was mostly becasue my girlfriend told me I had to have two good job and I realyy ldidnt give a about my job so I lefty