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1,219 reviews

PetSmart Employer Reviews

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Petsmart was a very fun & productive workplace. Everyone was very professional about how they handled their customer service.
Professional Petstylist (Former Employee), Odessa txJuly 8, 2014
Pros: a hour lunch, working on commission, friendly employees.
Cons: working on commission on slow days
Overall i think Petsmart was a wonderful place to work. They are very professional. The management always worked with everyone. The employees were very helpful. I loved working with the animals, and grooming school/training was sufficient.
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fun to work with animals
Pet Stylist (Former Employee), Scottsdale, AZJuly 7, 2014
if you like working with animals its fun but the company hires not so nice people
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great place
Pet Care Specialist (Former Employee), Baton Rouge, LAJuly 6, 2014
great place but the mangement needs to get it together on one accord
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productive and gained a lot of customer service, patience, and social interaction with the public
cashier (Current Employee), Roseville, CA, 95662July 6, 2014
Pros: no matter how short the shift, everyone is required a 15 minute break unless it is 6 hours or more, then we are require to take a half hour lunch
Cons: healthcare is not an option, for i am looking for full time
Every day is an adventure with Petsmart. It's never routine and it kepts me on my toes all the time. Working here has helped me gain more patience and a better understanding of how people want and need to be treated. Customers come first no matter what job you are at. Management is a constant presence in the work place and they are very open and honest – more... with all their customers and employees. My co-workers make the working environment a better place to work in with their positive attitude and excitement. We all make sure that our customers leave with a smile on their face. The hardest part of the job is letting a customer down if we do not have the product that they were looking for, however we did not leave them unsatisfied with their visit. Besides the most enjoyable part is seeing the smile on our customers faces. That is what the job is about, making our customers our number one priority and by gaining their trust to better our business. Also, providing great customer service for when they need it most – less
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Great place to work, at first.
Groomer (Former Employee), Bradley, ILJuly 5, 2014
I really enjoyed my job as a groomer at petsmart. My co-workers were fantastic and even the management was great. Then some of the managers got transferred and then it was downhill from there. He started accusing me of all different things, and I felt as if he was trying to get me to quit. Then i injured my back really bad and was off (with Dr. notes) – more... because I couldn't lift or bend or do anything at all really. Well, when I came back to work (even though I shouldn't have because I was still in a lot of pain) my manager wrote me up and told me that if I took one more day off for the entire year, mind you that it was only March, that I would be fired. Of course, being so angry with the whole situation, I started crying. His words to me were "go take a 15 minute and 'pull yourself together" And that was when I knew my "career" at petsmart had ended because there was no way I could work underneath someone who enjoyed having that much power, and abused his power as well. Not only did he abuse his power, but if someone dare go above him to talk to the district manager about how he treats his employees unfairly, then you would definitely be getting a write up as soon as he found out. – less
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fairly good company
Petcare Associate (Former Employee), Southlake, TXJuly 3, 2014
Pros: customer service experience
Cons: coworkers
Customer service was key
management and coworkers were always forming little groups and if you were not in their group you were not going anywhere no matter how hard you worked
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fast paced, competitive
Department Manager (Former Employee), Suwanee, GAJuly 2, 2014
Pros: healthcare, pay
Cons: lack of staff
This company is a great company. If you love pets you will love petsmart. Retail is hard because of the hours. Especially if you work in the hotel. As a manager you are on call 24/7.

What I learned at Petsmart!? Great training in management and customer service. Also, who you know is important as what you know with this company.
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Fantastic company to work for.
Groomer/ Dog Trainer (Former Employee), Ocala, FLJuly 1, 2014
I loved working for this company. They really know how to take care of there employees. I could just rant and rave about petsmart. Just all round amazing.
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Just Retail
Stocker, Cashier (Former Employee), Saint Charles, MOJuly 1, 2014
Pros: fun with animals, customers bring their animals in the store
Cons: poor pay
It's like any other retail job, stock shelves or talk with customers.
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like work
specialty clerk (Former Employee), Sterling Heights, MIJuly 1, 2014
busy, learned about different animals, okay, fine, tending to the animals, in sterling heights michigan
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Opened a lot of doors to new types of work
Pet Trainer/Cashier/Pet Care Associate (Former Employee), Bloomington, INJune 30, 2014
Pros: learned a lot about auditing and sales
Cons: bad hours
PetSmart was a great learning experience for me. I had to take on all sorts of new tasks being the dog trainer there and gained mountains of sales experience doing so.
I also learned how to budget my time both at work and at home. I loved meeting the animals and hearing people's stories about them.

Sadly management there was sub-par (we went through – more... two store managers in less than a year) and the hours were bad. One week I would have 60+ hours, then the next only 8. – less
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Great Company!
Support Manager (Former Employee), Panama City, FLJune 30, 2014
Pros: working with animals, full-time healthcare, prizes with contests
Cons: short breaks, low pay, long hours
PetSmart is a great company! It honestly depends on the work environment in certain stores and the people you work with, their passion, etc. I enjoyed working at my store as a Cashier, Lead Cashier, and then Support Manager. I enjoyed pricing and other duties that were related to my marketing skills. I left because I wanted to find something towards – more... my degree. PetSmart will always be the job I learned the most from. I suggest working for the company anytime. – less
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Good for students, but not for adults who want to further themselves
Dog Bather/ Cashier (Current Employee), Williston, VTJune 30, 2014
Pros: good people
Cons: only part time
I've worked here for two years. Not once have i been notified of raises. I love the people i work with but they will not offer full time unless you want management. It was a great place to work when i was in school but now that im not, i need a more stable job.
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Fun, Productive and supporting work place
Pet care Associate and cashier (Current Employee), Baltimore, MDJune 29, 2014
Over all, Petsmart is a great place for a job . I love it there, But it is not the place for a full career nor a stable enough job to be able to pay bills and fend for ones self. This goes for all retail places, the hours/pay is not enough to live on and still keep up with bills.
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laid back
Early Morning Stocker (Current Employee), Crestwood, ILJune 28, 2014
came in to stock merchandise early in the morning before customers would come.
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It's a great workout as a pet products associate
Cashier and pet products associate (Former Employee), Virginia Beach, VAJune 27, 2014
Pros: working with animals
Cons: early morning hours
This is a very physical job. You are lifting 40 lb bags of dog food very often and you pull pallets off the truck.
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Retail and Animal Care
Asst (Former Employee), Pueblo, COJune 27, 2014
retail atmosphere. Great training in animal care. Training in care of all types of animals. Day included cashier, customer service, inventory control, ordering, stocking, and managerial duties.
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PetSmart
Cashier (Former Employee), Woodland Hills, CAJune 27, 2014
Pros: meeting dogs, and filling in for co-workers in their respective departments.
A typical day at work at PetSmart consisted of cashiering and stocking between customers. I learned how to balance tasks without compromising customer service and how to close a store at night.
Management was efficient and knowledgeable about the product. My co-workers were nice and easy to work with.
The hardest part of my job was making sure every – more... item was properly pulled forward and the go backs put away in time, especially if it had been a particularly messy and busy day. The best part of my job was filling in for co-workers in their departments and seeing the dogs customers would bring in. – less
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Pet care associate
Pet Care Associate (Current Employee), Staten Island, NYJune 27, 2014
Pros: take care of animals. help people with there animal problems
Cons: bad pay, management doesn't care about outside life(school), rumors spread around store like its high school
A typical day would be cleaning animal cages and maintains them. Blocking and facing and answering pet parent questions.
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ok
Dog bather-receptionist-pet care-cashier (Former Employee), Waldorf, MDJune 26, 2014
the comapny was ok but the mangemant sucked it needed more gudieness there really wasnt support in the comany and mangers

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About PetSmart

PetSmart, Inc. is a specialty provider of products, services and solutions for the lifetime needs of pets. The Company has identified – Read more