A Season Dog Watcher.
Pros: great co-workers, working with pets is great, connecting with people in a different way.
Cons: pay was just over minimum wage, hours died down near the end to only work a couple days a week, some pet parents were very rude.
When I first went into this interview it was just as a seasonal Cashier position but when I got to talking with the manager I told her about my interest in hotels and she was really excited that I wanted to work in that area. 5 minutes into the interview I was already told that she liked me and we went over to the hotel in the store to take a tour of the place. It was really amazing that I would be able to get hotel experience and work with some of my favorite animals.
I was offered the job the same day to work at the front desk but I just needed to take a urinalysis to make sure that I was drug free. I was fine with that and did it the same day and called up the manager (this was on a Thursday). That Sunday was my first day of training and it was really interesting.
Now my job as a Guest Service Associate varied depending on what time my shift was but here's the run down. Getting there in the early morning meant that I would go through the paperwork that the previous night had done. Going through Master Boarding Agreements (MBA) to ensure everything is correct and update it in the TouchPoint system. This time is also the heaviest time in regards to check-ins because most people drop their dogs off for Doggy Day Camp so they can go to work. The check in goes something like this:
If the Pet Parent (PP) is a regular we already know the name and dog so we do a quick look-up and pull out the paperwork. We go over what the pet will do for the day, if they'll be fed, if they have medications, what time they'll get picked up and do a quick check of the pet to make sure everything – more... is in order. Then we print out a service card, inventory the items that they brought and by this time the pet is already in the back.
After the main host of PP come in we go through confirmation calls to ensure the PP is knows about our policy on vaccines, if they need a new MBA and to ensure the dates of their pet's stay. Once the calls are done we make set packets to ensure whomever does the check-ins knows of any special circumstances like if the PP is bringing in medication, if the dog is individual or group play and if they need updated vaccines or MBA.
When the set packets and confirmation calls are done then it goes onto writing the PAWgress Reports for both cats and dogs. This is a record of how the pet liked their stay and has a comment section for the Pet Care Specialist to make notes but can also be done by the Guest Service Associate if it's too busy in the back. It goes over how playful the pet was, if they ate all their food, if they had trouble going potty and a sort of general behavior or if they made any friends during their stay.
I'll say that this is one of the more favorite jobs that I've worked before and the people were really great. Every time I went to work we'd great each other and have a little small talk and there was even a holiday pot luck while I was here as well because everyone ended up working a short shift on Christmas. My favorite thing to learn about was TouchPoint because I've been wanting to get into hotels and this was a little taste of what to expect with a check-in system. Overall it was a fun job and I'm a little sad that it ended because I was only there for the holiday season. – less