PFP Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
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  • Job Culture
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good working environment
Customer service representative (Former Employee), Orange, CTMay 19, 2014
managers were also very helpful. it was a great working environment. everyone was very respectful of one another.
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A happy, positive work environment!
Corporate Position (Current Employee), Orange, CTJune 25, 2013
From the first day I started working for PFP I felt as if I had worked there for years. Friendly, positive work environment. Management is always encouraging new ideas and you will constantly be challenged and improving your skills.

PFP is a solid, growing company and you feel proud working there. I enjoy coming to work everyday and hope to have a long successful career here.

I would definitely recommend this company to others!
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PFP-Where everyone knows someone
Customer Assitance Representative (Former Employee), Orange CTJune 21, 2012
Pros: convenient location
Cons: backstabbing, unfriendly cliquey work enviroment
You won't get anywhere in this company unless you are related to someone else there. The only plus to this company is that the pay is decent and the location is convenient.The health insurance is so-so. Be prepared for favoritism like you have never seen before, with no absolutely effort to hide it.In fact, it will actually be flaunted in your face. There are a few office snitches, but most of the – more... people there do not want to do their jobs. The environment is VERY VERY cliquey, worse than middle school ever was. I have never seen so much backstabbing in my life. Management is a joke. There is one supervisor there who thinks she had friends, but the truth is no one can stand her and everyone makes fun of her behind her back. Everyone is nice to her face, but this is only because if she does not like you, you will suddenly be out of a job. There is another "supervisor" who is really just a glorified clerk and knows nothing about procedures. The customers called "members" are difficult at best. The majority of callers are downright abusive. There were several occasions where reps were in tears after a call. Your hours and/or job duties will be suddenly changed without notice. They are not honest about the job when they hire you. You have to pass a difficult test for customer service. You have to study for this on your own time unpaid, but they do not tell you this until your first day of work. They also misrepresented my starting salary. After I completed the license training, I was told my new salary would be less than what in my offer letter. It was a small amount, but I was told the letter was "a mistake" . It sent up a HUGE red flag and I knew taking this job was going to turn out to be a mistake. But because it was a very small difference, I did not make a huge deal, I just casually mentioned it. I wondered what else they would offer me in writing and then say it was "a mistake". It told me something about the company, and I would have walked out on the spot if I hadn't left my previous job and the position already filled. The day I walked out of that place for the last time was honestly one of the happiest days of my life. This company sells supplemental insurance products, and targets the lower income/ uneducated brackets. Field sales reps trick people into signing up, management is fully aware of this and anyone who tries to call attention to the questionable practices loses their job if they don't keep their mouth shut. – less

June 24, 2013

As an employee of PFP I would like to respond to the information posted by a former employee who no doubt didn’t experience the company I work for the same way! As far as being related to people, the company is a family owned company whose roots started by employing family and friends. That closeness and family feel remains in place 40 years later and is in fact a goal. If ANY employee perceives a – more... work related problem, there is and has always been a Human Resource Specialist to go to who will work with you on solutions. Also as an employee who once worked in the Customer Service area on the phones, the customers come in all shapes and sizes. Referring to them as difficult as best tells me that the former employee did not have the skills to handle and solve requests. I personally found them to be very interesting and diverse. The “test” as described previously is given to any employee who works with customers directly to provide the necessary information needed and is given after plenty of study time, that takes place during work hours. If an employee has difficulty passing the test, after approx. 3 attempts, may be allowed to continue to work and study on their own. This is most likely what happened to “former employee”. Regarding the products and our customers, thousands upon thousands of people have reaped the benefits of these products at time of need. As with all jobs and potential employees, there is a fit or there isn’t. Obvious to me this person did not fit. – less

June 27, 2013

As an employee of PFP I would like to respond to the information posted by a former employee who no doubt didn’t experience the company I work for the same way! As far as being related to people, the company is a family owned company whose roots started by employing family and friends. That closeness and family feel remains in place 40 years later and is in fact a goal. If ANY employee perceives a – more... work related problem, there is and has always been a Human Resource Specialist to go to who will work with you on solutions. Also as an employee who once worked in the Customer Service area on the phones, the customers come in all shapes and sizes. Referring to them as difficult as best tells me that the former employee did not have the skills to handle and solve requests. I personally found them to be very interesting and diverse. The “test” as described previously is given to any employee who works with customers directly to provide the necessary information needed and is given after plenty of study time, that takes place during work hours. If an employee has difficulty passing the test, after approx. 3 attempts, may be allowed to continue to work and study on their own. This is most likely what happened to “former employee”. Regarding the products and our customers, thousands upon thousands of people have reaped the benefits of these products at time of need. As with all jobs and potential employees, there is a fit or there isn’t. Obvious to me this person did not fit. – less