PFS Group Employee Reviews

Showing all 39 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great incentives
Outbound Senior Rep (Former Employee) –  Houston, TXApril 17, 2017
I enjoyed my time working at PFS. Although the job is fast-paced, the work environment is fun. I received several incentives throughout the years. The CEO is very generous and makes his employees feel appreciated.
Pros
Free lunches, great incentives
Cons
limited breaks
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Just a job, not a career
Customer Service Representative (Current Employee) –  Houston, TXApril 5, 2017
The management don't know what they are doing. I'm not talking about the St. Reps, it's the supervisors that can answer basic questions or won't take supervisor calls. They promote people basic on their personality not on how hard of a worker they are. Supervisor will go though your desk when your not there, ask you why you need off. They are nosy and will use everything against you. Even with them restructuring outbound, they are not fixing outbound. They are making it worst, and they are losing people everyday. There are other places in Houston that will pay you more for doing the same thing. Please make this place your last resort.
Pros
You have a job.
Cons
Bonus structure is non existent, and you won't get a raise over 0.50 unless your promoted.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
worst place to work
Customer Service Representative (Former Employee) –  Houston, TXMarch 8, 2017
Micromanaged as if third grader, poor training, horrible management and low pay. Would not recommend to anyone unless total destitute for income. Performance expectations extremely high.
Was this review helpful?Yes4No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worked as a third party biller for different facility's
Insurance Billing Specialist (Former Employee) –  Denver, COFebruary 21, 2017
Follow up on accounts that were outstanding with different facility's as why a claim was denied. Also follow up up claims that were not paid per contract and have the claim reprocessed if need or supply missing information.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good place to work
Insurance Representative (Former Employee) –  Glendale, COFebruary 20, 2017
I was not there that long but it was a very nice place to work while I was there. Training was provided. Everyone was very friendly to work with.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Stressful
Insurance Specialist (Former Employee) –  Houston, TXJanuary 23, 2017
It was very stressful and went through too many supervisors, Changed how things were done everyday. It was who you knew not what you knew.
Cons
healthcare
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a place for building your career
Software Developer (Current Employee) –  Houston, TXJanuary 6, 2017
Work life balance is okay. Not a great place to grow.
Management is friendly. Salary is quite low.
Worst holiday schedule and vacation period. Not so impressive benefits
Pros
Management
Cons
Timings, holidays and benefits.
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A typical day at he office
Accounts Receivable Revenue Recovery Specialist (Former Employee) –  Glendale, CODecember 16, 2016
This is a great company, but very small which lead to no growth opportunity. The office management was less to be desired and was favorable to only those they like regardless of experience or dedication. The job itself was very stressful.
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Highly fast-paced
Customer Service Representative (Former Employee) –  Crystal City, TXDecember 15, 2016
The environment was friendly. The pace at which you receive inbound calls is ridiculous. The headsets provided are unacceptable and make the job much more difficult.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Really nice place
Client Support Representative (Former Employee) –  Houston, TXDecember 9, 2016
This company is good to work for,the coworker are very nice and friendly to be around.when you are new they welcoming you with open arms.just the area and space is always happy
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Respectable company
Data Entry Analyst (Former Employee) –  Houston, TXNovember 5, 2015
Prepare, compile, and sort documents for data entry, check completed work for accuracy, process payments into database, and be successful.
Was this review helpful?Yes5No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The most enjoyable part of the job was providing customer service to our clients.
Customer Service Representative (Former Employee) –  HoustonAugust 18, 2015
Great place to work, but not a lot of room to grow within the company. Management was good as well. I believe there are also part time positions as well.
Pros
Working with people with everyday
Cons
Not alot of room for growth within the company
Was this review helpful?Yes4No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
learning new hosptal systems and insurance verification
Accounts Payable (Current Employee) –  Houston, TXMay 16, 2015
Great company to work for really had the opportunity to learn more about account payables and receivables. learn about different insurance and verification process.s
Was this review helpful?Yes4No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Companies to work with
Senior System Administrator (Current Employee) –  Houston, TXMay 3, 2015
Great company culture, good benefits, and nice work schedule. Good vacation , great benefits, nice friendly culture.
Was this review helpful?Yes4No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worst Job
CSR/Call Center (Former Employee) –  Crystal City, TXMay 1, 2015
Best part of job is the people you meet. Benefits are very expensive. Have to wait 6 months before any paid time off. If you go over your shift even two minutes on a call they will ask you to take extended lunch, double standard on office regulations some can get away and others are reprimanded.If absent be prepare this company checks up on you.
Write ups for something you did not understand due to the lack of training your trained with several mentors who all have differ ideas of work.Once your on your own you may think your doing well because no one tells you of your mistakes until its to late. Beware this is a fast work environment if you don't meet your calls breaks are cancelled all call quotas must be met no excuse.Never have I worked for a company who changes double standard they'll tell quality of call then quantity is important then change them around by the afternoon , need to work with their flaws within maybe they would keep the people from quitting.
Pros
Great People
Cons
Quotas / Lack of training
Was this review helpful?Yes13NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
my opinion
Customer Care Rep (Former Employee) –  Houston, TXJanuary 15, 2015
I worked at AP Gas & Electric for 4 years Very Friendly Atmosphere
Flexible Time Management.
Pros
flexible schedule
Cons
management
Was this review helpful?Yes4No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good no complaints
Medical Billing Specialist-Call Center (Current Employee) –  Houston, TXNovember 19, 2014
Hospital and Physician billing for the Texas area, inbound and outbound calls on average 70 per day. Nice place to work, great benefits and compensation
Was this review helpful?Yes6NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/a
Customer Service (Current Employee) –  Houston, TXOctober 27, 2014
Repetitive work, a place for true customer service agents.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fair
Account Receivable Specialist (Current Employee) –  Glendale, COAugust 24, 2014
It is very difficult to advance in th company locally. The office I work in is very small and no room for advancement at all. The management has very closed doors to new or open ideas
Pros
Great co-wokers
Cons
not enough net income
Was this review helpful?Yes3No3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Place To Get Experience
Insurance Representative (Current Employee) –  Fresno, CAAugust 2, 2014
Good place to get experience in Hospital Collection/Billing.

Management creates an intimidating workplace and poor moral. Productivity expectations are not realistic given there is no training provided. There is no recognition/ bonuses/ incentive. No opportunity for advancement. High employee turnaround.
Pros
Flexible Schedule
Cons
No Training, No Opportunity For Advancement
Was this review helpful?Yes13No1Report

Want to know more about working here?

Ask a question about working or interviewing at PFS Group. Our community is ready to answer.

Ask a Question

Overall rating

2.9
Based on 39 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
2.7
Job Security/Advancement
2.7
Management
2.4
Culture
2.9