PFS Group Employee Reviews in United States

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The most enjoyable part of the job was providing customer service to our clients.
Customer Service Representative (Former Employee) –  HoustonAugust 18, 2015
Great place to work, but not a lot of room to grow within the company. Management was good as well. I believe there are also part time positions as well.
Pros
Working with people with everyday
Cons
Not alot of room for growth within the company
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learning new hosptal systems and insurance verification
Accounts Payable (Current Employee) –  Houston, TXMay 16, 2015
Great company to work for really had the opportunity to learn more about account payables and receivables. learn about different insurance and verification process.s
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Great Companies to work with
Senior System Administrator (Current Employee) –  Houston, TXMay 3, 2015
Great company culture, good benefits, and nice work schedule. Good vacation , great benefits, nice friendly culture.
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Worst Job
CSR/Call Center (Former Employee) –  Crystal City, TXMay 1, 2015
Best part of job is the people you meet. Benefits are very expensive. Have to wait 6 months before any paid time off. If you go over your shift even two minutes on a call they will ask you to take extended lunch, double standard on office regulations some can get away and others are reprimanded.If absent be prepare this company checks up on you.
Write ups for something you did not understand due to the lack of training your trained with several mentors who all have differ ideas of work.Once your on your own you may think your doing well because no one tells you of your mistakes until its to late. Beware this is a fast work environment if you don't meet your calls breaks are cancelled all call quotas must be met no excuse.Never have I worked for a company who changes double standard they'll tell quality of call then quantity is important then change them around by the afternoon , need to work with their flaws within maybe they would keep the people from quitting.
Pros
Great People
Cons
Quotas / Lack of training
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my opinion
Customer Care Rep (Former Employee) –  Houston, TXJanuary 15, 2015
I worked at AP Gas & Electric for 4 years Very Friendly Atmosphere
Flexible Time Management.
Pros
flexible schedule
Cons
management
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good no complaints
Medical Billing Specialist-Call Center (Current Employee) –  Houston, TXNovember 19, 2014
Hospital and Physician billing for the Texas area, inbound and outbound calls on average 70 per day. Nice place to work, great benefits and compensation
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N/a
Customer Service (Current Employee) –  Houston, TXOctober 27, 2014
Repetitive work, a place for true customer service agents.
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Fair
Account Receivable Specialist (Current Employee) –  Glendale, COAugust 24, 2014
It is very difficult to advance in th company locally. The office I work in is very small and no room for advancement at all. The management has very closed doors to new or open ideas
Pros
great co-wokers
Cons
not enough net income
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Good Place To Get Experience
Insurance Representative (Current Employee) –  Fresno, CAAugust 2, 2014
Good place to get experience in Hospital Collection/Billing.

Management creates an intimidating workplace and poor moral. Productivity expectations are not realistic given there is no training provided. There is no recognition/ bonuses/ incentive. No opportunity for advancement. High employee turnaround.
Pros
flexible schedule
Cons
no training, no opportunity for advancement
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Good place to work
Unlisted (Former Employee) –  Houston, TXJuly 2, 2014
Fast paced environment. Owner cares about employees and is willing to listen to everyone.
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Good place to work for little or no experience
Customer Service Manager (Former Employee) –  Crystal City, TXMay 26, 2014
40hr work week no overtime. You learn good customer service skills. Management is fair. Co-workers are easy to get along with. The hardest part of the job is non stop phone calls. The most enjoyable part of the job is weekends off.
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The Company is a Great Learning Experience
Medical Billing Collection Specialist (Former Employee) –  Houston, TXMay 5, 2014
PFS is a great start if you are just coming into the medical collections field as a entry level employee.
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Financial Consultant
Financial Consultant (Former Employee) –  Rancho Bernardo, CAMarch 26, 2014
Client interface and asset management. Managed assets for $30 in capital and client growth/marketing.
Pros
research
Cons
limitations
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hate the place
claims resolution (Former Employee) –  houston.txMarch 10, 2014
this company is very unprofessional. .management is messy has hell and do care about anybody but themselves. .including hr department.
Cons
awful benefits and treat people with disrespect when they want to use their pto
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Worst company I have ever worked for
Customer Service Rep (Former Employee) –  Houston, TXDecember 17, 2013
Best part of job is the people you meet. Hard to get promoted as it's the good old boys club of family and their friends. Benefits are very expensive. Have to wait 6 months before any paid time off. Will not pay you vacation time if you don't work the day after vacation. If you go over your shift even two minutes on a call they will ask you to take extended lunch, HR rep is very unprofessional. Screams on the phone at the top of her lungs with the door wide open and lacks confidentiality.
Pros
co workers
Cons
health care and management
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Fun place to work
Payment Plan Specialist (Former Employee) –  Houston, TXNovember 25, 2013
Assist patients with their medical bills, establishing monthly payment arrangements and providing great customer service. I learned about to be patient and listen attentively. The hardest part of my job was to hear the patients sad stories. The most enjoyable part of the job is I made a lot of friends.
Pros
free food for the holidays
Cons
lot of back stabbers
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The kind of place that "breaks" you just for the sake of doing it.
Customer Service and Collections (Former Employee) –  Houston, TXNovember 12, 2013
It is possible to succeed at this company, however, that requires either nepotism or crawling out of the 99% to make it to the top 1%. It's a microcosm of the society we live in.
Pros
patient contact
Cons
management!!!!
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Need Perm work
TEMP (Current Employee) –  Denver, COOctober 29, 2013
Follow up on accounts if billed to insurance. If paid per contract. If not appeal. follow up on denials. Co-workers are great. nice people.
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Fast paced company and ability to grasp new skills quickly
Insurance Collection Specialist (Former Employee) –  Fresno, CAAugust 15, 2013
Great place to work and challenged my skills and the ability to cross train on new skills, Great co-workers who were always there to assist in any circumstance to guide you in policies and procedures. The work load always grew and challenge to meet deadlines and review of proper billing and coding,
Pros
company offered education advancement
Cons
not letting employess complete one project before more was added
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Advancement
Sr. Patient Account Representative (Current Employee) –  Houston, TXJuly 17, 2013
Great Company with a lot of room for advancement within the company.
Pros
advancement, company outings
Cons
healthcare
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Overall rating

3.0
Based on 28 reviews
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