CSR/Call Center (Former Employee) – Crystal City, TX – May 1, 2015
Best part of job is the people you meet. Benefits are very expensive. Have to wait 6 months before any paid time off. If you go over your shift even two minutes on a call they will ask you to take extended lunch, double standard on office regulations some can get away and others are reprimanded.If absent be prepare this company checks up on you. Write ups for something you did not understand due to the lack of training your trained with several mentors who all have differ ideas of work.Once your on your own you may think your doing well because no one tells you of your mistakes until its to late. Beware this is a fast work environment if you don't meet your calls breaks are cancelled all call quotas must be met no excuse.Never have I worked for a company who changes double standard they'll tell quality of call then quantity is important then change them around by the afternoon , need to work with their flaws within maybe they would keep the people from quitting.
Insurance Representative (Current Employee) – Fresno, CA – August 2, 2014
Good place to get experience in Hospital Collection/Billing.
Management creates an intimidating workplace and poor moral. Productivity expectations are not realistic given there is no training provided. There is no recognition/ bonuses/ incentive. No opportunity for advancement. High employee turnaround.
Customer Service Manager (Former Employee) – Crystal City, TX – May 26, 2014
40hr work week no overtime. You learn good customer service skills. Management is fair. Co-workers are easy to get along with. The hardest part of the job is non stop phone calls. The most enjoyable part of the job is weekends off.
Customer Service Rep (Former Employee) – Houston, TX – December 17, 2013
Best part of job is the people you meet. Hard to get promoted as it's the good old boys club of family and their friends. Benefits are very expensive. Have to wait 6 months before any paid time off. Will not pay you vacation time if you don't work the day after vacation. If you go over your shift even two minutes on a call they will ask you to take extended lunch, HR rep is very unprofessional. Screams on the phone at the top of her lungs with the door wide open and lacks confidentiality.
Payment Plan Specialist (Former Employee) – Houston, TX – November 25, 2013
Assist patients with their medical bills, establishing monthly payment arrangements and providing great customer service. I learned about to be patient and listen attentively. The hardest part of my job was to hear the patients sad stories. The most enjoyable part of the job is I made a lot of friends.
Fast paced company and ability to grasp new skills quickly
Insurance Collection Specialist (Former Employee) – Fresno, CA – August 15, 2013
Great place to work and challenged my skills and the ability to cross train on new skills, Great co-workers who were always there to assist in any circumstance to guide you in policies and procedures. The work load always grew and challenge to meet deadlines and review of proper billing and coding,
company offered education advancement
not letting employess complete one project before more was added