The management don't know what they are doing. I'm not talking about the St. Reps, it's the supervisors that can answer basic questions or won't take supervisor calls. They promote people basic on their personality not on how hard of a worker they are. Supervisor will go though your desk when your not there, ask you why you need off. They are nosy and will use everything against you. Even with them restructuring outbound, they are not fixing outbound. They are making it worst, and they are losing people everyday. There are other places in Houston that will pay you more for doing the same thing. Please make this place your last resort.
Bonus structure is non existent, and you won't get a raise over 0.50 unless your promoted.