Unfortunately, PGi has been owned by Siris for the past 2 years. We have moved buildings, renovated floors, and keep cutting people to save money. Although the customer service is still quite adequate, we are consistently lacking with pricing and the actual technology, to keep up with the big game players like GoToMeeting. There are no streamlined processes, and sales/tech support/customer care/billing are constantly pushing around customers with the mentality, "Not my problem, someone else will fix it."
Wonderful, fun-loving people to work with.
Accountability. No defined job description and late quota dates.