Philadelphia Corporation for Aging Employee Reviews

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Working at PCA
Paralegal (Current Employee) –  Philadelphia, PANovember 17, 2017
Great people, super friendly and helpful. Busy but also relaxed environment. Very good people doing good work and working hard for the elderly. Wish it wasn't just a temporary position.
Pros
Relaxed
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Great Place to work
SAMS Technical Support (Current Employee) –  Philadelphia, PAOctober 21, 2017
Great place to work. Good atmosphere and good sense of community. There is always something to do and someone to help at PCA. I enjoy working for the company.
Pros
The experience
Cons
None
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good place to work
Assessment Worker 1 (Former Employee) –  Philadelphia, PASeptember 24, 2017
A good place to work and grow. They just don't pay enough to survive. I never intended on leaving, but another opportunity came up paying more and they were unable to match the salary.
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Great job for recent graduates
Service Coordinator 1 (Former Employee) –  Philadelphia, PASeptember 3, 2017
Learned a lot about the field at PCA. HR department is strong. The salary sucks but it is good to get your foot in the door and add to your resume as a recent grad.
Pros
Free massages, activities for employees
Cons
Low salary for the amount of work you do, can be stressful at times
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Productive and fun work environment
Secretary II (Current Employee) –  Philadelphia, PAAugust 14, 2017
Management is very supportive of growth, education, and advancement.
Staff is dedicated to bettering the lives of the senior residents of Philadelphia.
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Good place to work, the pay is good only for a young boy.
Maintenance Mechanic (Current Employee) –  Philadelphia, PAJune 9, 2017
I like working here, the hours are suitable, my main problem is the wages. I believe it ways too low for someone who has a family to support. Perfect place to work as a young person.
Pros
You only work 7and half hours per day
Cons
You also only get paid for 7 and half hours, no lunch.
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For Career Seekers
Assessment Worker (Former Employee) –  Philadelphia, PAJune 1, 2017
This is an excellent place to begin our career as a social worker. It is actually a great place to stay. When I was there they offered excellent medical benefits after 30 days and a pension after 5 years.
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Friendly supportive work environment
Service Coordinator (Current Employee) –  Philadelphia, PAMay 10, 2017
Overall great place to work, friendly environment. Lists of paid holidays, fun activities at work. They try to make sure your appreciated. Reimbursement for travel...overall good place.
Pros
Telecommuting
Cons
Billing 24 units!
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Great organization overall, terrible management in Waiver department
Other Experience (Former Employee) –  Philadelphia, PAMay 4, 2017
PCA is a wonderful organization and what it stands for means extremely well to all citizens it serves in the Philadelphia area however the management within the Waiver department suffers tremendously.
Pros
working with seniors and developing relationships for the betterment of their lives
Cons
underpaid, poor management, harassment about billable units
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Investigation - worst department, racists and high turnover
Investigator (Former Employee) –  Philadelphia, PADecember 4, 2016
Worst job I ever had. Racists supervisor. You go to Investigations for your career to die. This is a place no one should expect to stay long. The overall environment is career stifling and there is little room for growth. The HR department is led by an old white guy who would never listers to your complaints and runs his department like a tyrant. The Investigations department is the worse department ever ever ever with super high turnover. Every black male who has ever worked there has left or was fired.
Pros
Okay starting salary
Cons
Racists
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An excellent organized company to work for
Home Health Aide (Current Employee) –  Philadelphia, PAJuly 24, 2016
PCA is a great place to work it is well organized, offers training and room for advancement. I have learned a lot about the elderly and have obtained the knowledge of things offered to seniors to keep them social and active
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Ok
Assessment Work Supervisor (Former Employee) –  Philadelphia, PAJune 28, 2016
PCA has good benefits as far as paid holidays and PTO goes. Management in the LTCA dept. is shady and the work environment can be very unprofessional. Glad I got away while I could.
Pros
time
Cons
management
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stressful
Service Coordinator (Former Employee) –  Philadelphia, PADecember 18, 2015
Daily requirements/billing units needed

Management/supervisors are difficult to work under

No union and unable to dispute allegations with no support from administration
Pros
Free parking
Cons
salary undesirable
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Productive and helpful work environment
Assessment Worker II (Current Employee) –  Philadelphia, PANovember 30, 2015
I've enjoyed working with my colleagues over the past 6 years. My experience in the office usually consisted of easily acquiring feedback to perform my job more efficiently and well as telecommuting. However, the employees morale has declined due to the company's productivity demands drastically changing overnight. My routine has become monotonous and I'm ready for a new challenge and a change of scenery.
Pros
Paid Holidays, healthcare benefits, etc.
Cons
Declining morale, high turnover rate, etc.
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Old school draconian management style
assessment worker (Former Employee) –  Philadelphia, PAOctober 21, 2015
I worked at PCA for many years. It can be a great work place if you have a good supervisor. The problem is, there are too many bad managers who are too young or a micro managers. They have people in senior management who are out of touch due to not being in the field for over 20 and 30 years. They are a huge place so if you are lucky and get a good supervisor , you can be treated like a professional. They promote based on biases and desperation more than quality in some cases. If you are a male in this mostly dominated female agency , they will most likely love you and give you many opportunities for growth. If you are a female with any type of opinions, most likely they will target you as a problem or tell you that you have a strong personality, even if your work is excellent and they give you all of the challenging cases. What they don't understand is that if they hired more supervisors with management skills, they wouldn't lose money on the high turn over rates and wouldn't get cited by the state for non compliance issues related to huge backlogs. From what I have been told , the assessment workers who used to do 8 cases a week, now must do 12 because they were out of compliance with backlogs. It's not rocket science to know there wouldn't be a back log if employees stayed and they would stay if you treat them like respected and trusted professionals. Instead of sitting back and looking at WHY people are leaving , they now are in a catch 22 position of severely over burdening their assessors who , due to mass exiting , will probably leave at a higher rate due to excessive  more... burn out trying to play catch up. And the more who leave, the more Pca will be behind in scheduling and out of compliance Instead of looking at their fault of who they hire to manage that makes people leave, they continue their old school management style and do not change with the times. Some supervisors are fantastic. It is luck of the draw. But the bigger they have become, the more you will see them tossing anyone into that position, especially if they are quiet types who don't question orders being given. The service coordinators don't have it better either. They have to now bill for every second of work instead of quality , quantity is measured. The good is that the training you will receive is excellent. They have good committees and lots of time off. You will need the time off too. It's a good place to get experience and if you are lucky, and keep your mouth shut, you may be able to build a career there. Just remember , it is a hierarchy so do not question anything or you will be black listed. And be safe driving through the neighborhoods , you are on your own if your car gets broken into or if you're in an accident , it's on your car and insurance.  less
Pros
Trainings, time off, benefits, committees, some very friendly people, good to have on resume for next job.
Cons
Biases, punitive, non trusting management in some cases, bad neighborhoods and few safety protocols
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If your are up for the challenge
Service Coordinator II (Former Employee) –  Philadelphia, PAAugust 18, 2015
Mediocre work place. If you apply for the job you're likely to be hired because there's a ton of work to be done. I've worked in similar jobs but none like PCA. There's about 250+ Service Coord working for the company. Everyone work in teams of 5-8 people. Training is between 2-4 wks and you will need it, in addition to being assigned a mentor. With all that training a mentor is definitely needed because you will not know what you are doing!! The hardest and most difficult part of the job is BILLLING... I have a background in billing for services but nothing is like this place. The state (SAMs) has its own system and then PCA has Oracle, plus the state. You have to use Oracle working for PCA, despite the state refusal of billing for Oracle software time. If I'm confusing, please believe... the people who work there feels the same. I remained with the company for a little over a year and leaving the company was the most enjoyable part of the JOB!
Pros
Will hire with little experience
Cons
Ton of work
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Productive and Fun Work Place
Assessment Worker (Current Employee) –  Philadelphia, PAAugust 13, 2015
Everyone at this corporation is pleasant which makes the workplace a productive one. The schedule is very flexible allowing you to balance home and school if need be.
Pros
Management
Cons
Limited Security When in the Field
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Turn over rate is high
Service Coordinator (Current Employee) –  Philadelphia, PAJune 30, 2015
PCA is a great starting job. However I would not recommend you stay there more than 2+ years. First of the training is 3+ weeks long and probation is 6 months. PCA lack of consistency through out the agency. When problems arise they rather push it under the wrong instead of working towards a better solution. ITS ALL ABOUT THE MONEY, THE MORE CONSUMER WE SERVE THE RICHER THEY GET. UNITS ARE THE DEVIL. YOU ARE PRESSURED TO GET 24 BILLABLE UNITS A DAY WHICH TAKES THE QUALITY OUT OF SERVICE COORDINATION. WHEN CONSUMERS ARE IN THE HOSPITAL AND NEED ASSISTANCE , THATS NOT BILLABLE SO YOURE BEST BET IS TO BE RUDE AND TELL THEM TO CALL YOU WHEN THEY GET HOME. I KNOW ITS SAD BUT ITS THE TRUTH. IF YOU WORK HERE MORE THAN A YEAR GOD BLESS YOU.

The only good thing is they pay more than most agencies.
Pros
Pay
Cons
Units, Money hungry exec.
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Productive place to work with room to grow.
Service Coordinator (Former Employee) –  Philadelphia, PAMarch 1, 2015
Provided guidance, leadership to clients and internal team members through calibration sessions, team meetings and trainings. Developed and maintained partnerships in public and private sectors to provide career opportunities that aligned with refugees' interests and goals.
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Great Company in Transition
Former employee (Former Employee) –  Philadelphia, PASeptember 18, 2014
PCA is the Area Agency on Aging in Philadelphia making them responsible for all the funds for aging programs in the area. Because of this, their priorities are ever changing as they work through budgetary issues. If you like a job with requirements and supervision that is forever changing - this company is for you.
Pros
great benefits
Cons
instability in job requirements
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Overall rating

3.7
Based on 31 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.5
Job Security/Advancement
3.4
Management
3.2
Culture
3.4

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