Philadelphia Corporation for Aging Employee Reviews

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Old school draconian management style
assessment worker (Former Employee) –  Philadelphia, PAOctober 21, 2015
I worked at PCA for many years. It can be a great work place if you have a good supervisor. The problem is, there are too many bad managers who are too young or a micro managers. They have people in senior management who are out of touch due to not being in the field for over 20 and 30 years. They are a huge place so if you are lucky and get a good supervisor , you can be treated like a professional. They promote based on biases and desperation more than quality in some cases. If you are a male in this mostly dominated female agency , they will most likely love you and give you many opportunities for growth. If you are a female with any type of opinions, most likely they will target you as a problem or tell you that you have a strong personality, even if your work is excellent and they give you all of the challenging cases. What they don't understand is that if they hired more supervisors with management skills, they wouldn't lose money on the high turn over rates and wouldn't get cited by the state for non compliance issues related to huge backlogs. From what I have been told , the assessment workers who used to do 8 cases a week, now must do 12 because they were out of compliance with backlogs. It's not rocket science to know there wouldn't be a back log if employees stayed and they would stay if you treat them like respected and trusted professionals. Instead of sitting back and looking at WHY people are leaving , they now are in a catch 22 position of severely over burdening their assessors who , due to mass exiting , will probably leave at a higher rate due to excessive  more... burn out trying to play catch up. And the more who leave, the more Pca will be behind in scheduling and out of compliance Instead of looking at their fault of who they hire to manage that makes people leave, they continue their old school management style and do not change with the times. Some supervisors are fantastic. It is luck of the draw. But the bigger they have become, the more you will see them tossing anyone into that position, especially if they are quiet types who don't question orders being given. The service coordinators don't have it better either. They have to now bill for every second of work instead of quality , quantity is measured. The good is that the training you will receive is excellent. They have good committees and lots of time off. You will need the time off too. It's a good place to get experience and if you are lucky, and keep your mouth shut, you may be able to build a career there. Just remember , it is a hierarchy so do not question anything or you will be black listed. And be safe driving through the neighborhoods , you are on your own if your car gets broken into or if you're in an accident , it's on your car and insurance.  less
Pros
Trainings, time off, benefits, committees, some very friendly people, good to have on resume for next job.
Cons
Biases, punitive, non trusting management in some cases, bad neighborhoods and few safety protocols
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If your are up for the challenge
Service Coordinator II (Former Employee) –  Philadelphia, PAAugust 18, 2015
Mediocre work place. If you apply for the job you're likely to be hired because there's a ton of work to be done. I've worked in similar jobs but none like PCA. There's about 250+ Service Coord working for the company. Everyone work in teams of 5-8 people. Training is between 2-4 wks and you will need it, in addition to being assigned a mentor. With all that training a mentor is definitely needed because you will not know what you are doing!! The hardest and most difficult part of the job is BILLLING... I have a background in billing for services but nothing is like this place. The state (SAMs) has its own system and then PCA has Oracle, plus the state. You have to use Oracle working for PCA, despite the state refusal of billing for Oracle software time. If I'm confusing, please believe... the people who work there feels the same. I remained with the company for a little over a year and leaving the company was the most enjoyable part of the JOB!
Pros
Will hire with little experience
Cons
Ton of work
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Face paced and demanding workplace. Evaluating and executing individualized service plans.
Care Manager (Former Employee) –  Philadelphia, PAJuly 3, 2012
Care manager position requires in-office work and completing home visits of consumers. Care managers follow CMS guidelines for contact with each individual. Typical work in the office includes problem solving, taking telephone calls, logging all appropriate information into database, and updating individual service plans. The most enjoyable aspect of the job are the professional relationships that are built when working with consumers. I personally learned a great deal about networking with services and working one on one with consumers. I enjoyed working with a variety of cultures and backgrounds. PCA is an excellent company that strives to keep older philadelphians in the community safely.
Pros
personal time management
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TURN OVER RATE IS HIGH
Service Coordinator (Current Employee) –  Philadelphia, PAJune 30, 2015
PCA is a great starting job. However I would not recommend you stay there more than 2+ years. First of the training is 3+ weeks long and probation is 6 months. PCA lack of consistency through out the agency. When problems arise they rather push it under the wrong instead of working towards a better solution. ITS ALL ABOUT THE MONEY, THE MORE CONSUMER WE SERVE THE RICHER THEY GET. UNITS ARE THE DEVIL. YOU ARE PRESSURED TO GET 24 BILLABLE UNITS A DAY WHICH TAKES THE QUALITY OUT OF SERVICE COORDINATION. WHEN CONSUMERS ARE IN THE HOSPITAL AND NEED ASSISTANCE , THATS NOT BILLABLE SO YOURE BEST BET IS TO BE RUDE AND TELL THEM TO CALL YOU WHEN THEY GET HOME. I KNOW ITS SAD BUT ITS THE TRUTH. IF YOU WORK HERE MORE THAN A YEAR GOD BLESS YOU.

The only good thing is they pay more than most agencies.
Pros
PAY
Cons
UNITS, MONEY HUNGRY EXEC.
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Organization with value!
Service Coordinator (Current Employee) –  Philadelphia, PAJuly 8, 2013
LOVE this organization! Great values and mission and I'm honored to be an employee. Every job has its pros and cons but PCA is definitely one of those places where the pros cancel out the cons. Flexibility with schedule as far as the days and times you are in the office. You can schedule your home visits any way you like and I love that.. it's so convenience. I love being a service coordinator it brought a new view about elderly people and I have learned a lot about the field through guidance from the welcoming staff. It's only been 5 months but PCA looks like it's going to be my last stop!
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an organization in significant contraction due to funding loss. while very well intended very poorly managed.
Care Management Supervisor (Current Employee) –  Philadelphia, PASeptember 5, 2012
supervising care managers, answering question, reviewing their work and files. ive learned the state and federal guidelines and protocols for aging services. really great people who were trained incorrectly regarding supervision and administration. right now the hardest part is seeing such extensive layoffs, amd knowing there will be more.relating to my staff is the best part of every day.
Pros
proximity to where i live
Cons
the minimization of staff
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Professional atmosphere with extensive training and supportive supervisors
Assessment Worker (Former Employee) –  Philadelphia, PAJuly 15, 2013
PCA is a great entry level position for social workers to learn or improve their skills of interviewing, clinical writing, interacting with other agencies and a wide range of available services for the elderly and physically challenged in the Philadelphia area. Workers are exposed to a variety of settings including hospitals, nursing homes and private homes.
Pros
field work allows independence
Cons
strict deadlines for case completion
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Enjoyable, home visits daily, senior citizens enjoyed visits from ouragency
Social Worker (Former Employee) –  Philadelphia, PASeptember 2, 2013
Daily phone contacts to senior citizens and agencies which provided in-home services. services consisted of Meals on Wheels, In Home Care, transportation to medical appointments and senior centers for daily recreation.
Pros
learning history about the neighborhoods the seniors lived innow and when they were young.
Cons
becoming emotional when learning their family did not care about their situation.
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Very good benefits, schedule your own visits to clients' homes.
Care Manager (Current Employee) –  Phila. PAAugust 9, 2012
Typical work week consists of scheduled visits to consumers' homes, paper work, meetings(staff, team, supervisions), handling telephone calls, and basic case management tasks by following up with providers, agencies, consumers and their families. I learn to prioritize, plan, and time management at PCA.
Pros
free lunches, get off work early on days before holidays, many days off
Cons
stressful workload
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Great Company in Transition
Former employee (Former Employee) –  Philadelphia, PASeptember 18, 2014
PCA is the Area Agency on Aging in Philadelphia making them responsible for all the funds for aging programs in the area. Because of this, their priorities are ever changing as they work through budgetary issues. If you like a job with requirements and supervision that is forever changing - this company is for you.
Pros
great benefits
Cons
instability in job requirements
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Making a Difference
Assessment Worker (Former Employee) –  Philadelphia, PAJanuary 16, 2013
PCA has extremely nice employees who work hard to help you understand and learn your position. The hardest part of working at PCA was the low pay and completing assessments in individuals’ homes. Often, homes are infested and not cared for due to the consumer’s condition.
Pros
usually home by 3pm.
Cons
take work home to be completed
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Productive place to work with room to grow.
Service Coordinator (Former Employee) –  Philadelphia, PAMarch 1, 2015
Provided guidance, leadership to clients and internal team members through calibration sessions, team meetings and trainings. Developed and maintained partnerships in public and private sectors to provide career opportunities that aligned with refugees' interests and goals.
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Typical Day
Assessment Worker (Current Employee) –  Philadelphia, PAJuly 11, 2012
Return voice and email messages
Confirm upcoming appointments
Complete 2 2 hr long in person comphrensive clinical and financial assessments in home, hospitals, Nursing Home and rehab facilities
Complete written report and process financial applications for services requested
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Productive and Fun Work Place
Assessment Worker (Current Employee) –  Philadelphia, PAAugust 13, 2015
Everyone at this corporation is pleasant which makes the workplace a productive one. The schedule is very flexible allowing you to balance home and school if need be.
Pros
Management
Cons
Limited Security When in the Field
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Productive
Secretary I (Current Employee) –  Philadelphia, PAAugust 9, 2012
Being at PCA has taught me how to better adapt myself in different work environments.
Pros
work hours are very excellent
Cons
n/a
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Wonderful Place
Care Manager (Current Employee) –  Philadelphia, PAJuly 16, 2012
The chance to serve wonderful seniors in their homes and the communities
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Overall rating

3.6
Based on 17 reviews
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