We are a small yet professional physical therapy business with two locations. We are seeking an intelligent, motivated and outgoing candidate for our Front Office Assistant. This position will start as part-time and potentially transition to full-time by the end of the year for the right candidate.
A Front Office Assistant creates the first impression and a lasting impression for each patient, whether in person or on the phone. This individual greets patients, schedules appointments, answers phones, manages administrative and financial records such as insurance authorizations, billing and payments. This position is responsible for the coordination and maintenance of all office daily routines and procedures. The Front Office Assistant keeps the office organized and running smoothly and exhibits a positive demeanor for every patient experience.
Develops and maintains therapists schedule to meet practice goals.
Responsible for answering incoming calls including, new patient calls, scheduling patient appointments, requesting records, managing billing questions and follow up.
Obtain patient insurance information and check benefits.
Discuss coverage options and with new and existing patients
Manage unscheduled list to ensure patient follow through to meet scheduling goals.
Greet and check patients in and out for and after treatment.
Collecting patient payments each visit.
Increase and stimulate new patient growth by supporting marketing and promotional programs including constant contact email campaign, website updates, press releases, scheduling and participation in events.
Responsible for billing insurance, posting payments, and claim follow-ups.
Balance income and charges daily and prepare deposits.
Responsible for Accounts Receivable to include, sending of billing statements, aging reports, and collections.
Previous Front Office experience preferred but will train right candidate.
Knowledge of insurance claim process
Comfort with web-based patient data base.
Excellent written and verbal communication skills.
Competent with basic mathamatics to ensure accuracy of financial transactions.
Please submit cover letter, resume and salary requirements.