Support Analyst
Physician Technology Partners - Dayton, OH

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Physician Technology Partners is a physician owned and led EHR consulting company specializing in Dragon Speech Recognition software integration and training. We are a growing company offered competitive pay, superior benefits and an excellent working environment. To meet growing demand for our services, we are currently seeking to add a qualified IT Support Analyst.

Position Summary:
The Support Analyst will be responsible for installation, implementation, maintenance, troubleshooting and/or repair of speech recognition software. Serves as company liaison with customer on administrative and technical matters. This role may involve minimal local travel.

Duties and Responsibilities:

  • Reviews, troubleshoots and implements solutions for speech recognition software.
  • Installs, maintains and optimizes speech recognition software for customers.
  • Diagnoses and resolves product performance problems.
  • Must be able to travel to local remote site(s) when necessary to provide training/end user support.
  • Works independently
  • Excellent telephone etiquette skills
  • Manages time and prioritizes effectively
  • Demonstrates initiative and good judgment in resolving issues affecting customer satisfaction
  • Works effectively and efficiently under time constraints and high stress/pressure environment
  • Must be able to update records related to problem resolution in call-tracking knowledge base.
  • Responsible for logging issue information in ticketing system in accordance with IT standards
  • Stays current on emerging technologies and industry changes


  • Strong troubleshooting and root cause analysis skills
  • Strong Windows desktop operating system and problem solving/troubleshooting skills
  • Ability to receive calls during the normal business day and after hours
  • Ability to work independently
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.
  • Effective organizational and administrative expertise with strong attention to detail and reporting deadlines
  • Ability to handle several projects simultaneously, either individually or in a team setting
  • EMR and/or speech recognition software experience is preferred (Nuance Dragon is a big plus)

Education and Experience:

  • Bachelor’s Degree preferred or equivalent experience
  • 2+ years of technical support experience required
  • A+ certification or similar
  • MCP, MCSE, CNE or Network+ certification is a plus

Apply today for immediate consideration.

About this company
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Physician Technology Partners (PTP) is a physician led company that specialized in the implementation, training, support of Epic. We...