Certified Pharmacy Technician (CPhT)
Physicians Pharmacy Alliance, Inc. – Cary, NC
Come join a rapidly growing organization dedicated to improving the health of our patients through innovative pharmacy care. Physicians Pharmacy Alliance’s business is about people . . . people who want a job where they can really make a difference. We know that we can’t be successful without employees who work together as a team, are compassionate, and deliver on their commitments
Certified Pharmacy Technician Duties and Responsibilities:
- Communicate appropriately and compassionately with patients and caregivers.
The Technician is responsible for the successful receipt, data entry of prescriptions, adjudication, billing and fulfillment of medication orders.
- Answers patients questions/concerns regarding their medications and refer to a Pharmacist where needed.
- Properly communicate with patients, providers and payers regarding any medication requests, additional information needs or potential billing challenges
- Resolution of insurance, adjudication, billing or medication fulfillment issues
Additional Company Wide Function:
- Commitment to company values/mission
- Follows all established policies, guidelines, and procedures, including federal and state regulations, to assure safe practices and quality patient care
- Performs other job duties as assigned.
- Maintain all patient information in the strictest confidence
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, & ABILITIES REQUIRED FOR THIS POSITION INCLUDING CERTIFICATIONS AND SPECIALIZATIONS. * An equivalent combination of education and experience may substitute
- CPhT required.
- High School Diploma or equivalent
- 18 years of age and over
- Previous pharmacy experience ([preferably 1-2 years in a hospital or retail setting)
- Healthcare call center experience preferred
Knowledge, Skills & Abilities:
- Extreme attention to detail and accuracy
- Strong problem solving skills and professional and customer service skills
- Able to concentrate and multi-task in a busy environment
- Able to maintain and display a positive outlook in transforming environments
- Able to excel and collaborate successfully within a team goal focused environment
- Excellent organizational, interpersonal and written/verbal communication skills
- Present a professional demeanor when speaking to co-workers, patients, providers, and referral sources
- IT Proficiency (Excel, Word, Email,)
KEY METHODS AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, talk, and hear for long periods of time.
- The employee may occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision and distance vision, peripheral vision, and the ability to adjust focus.
- Ability to work a minimum of 8 hours a day, 5 days a week, along with occasional overtime work and/or weekend work
- Ability to work occasional overtime, with and without notice
- Ability to type, read, and analyze information presented in a variety of formats and font sizes.
- Ability to work in a fast-pace/disruptive environment
Local candidates desired, relocation assistance not provided
Physicians Pharmacy Alliance, Inc. is an integrated pharmacy services organization that offers programs which specifically focus on Medicaid and other low-income patients, as well as ACO and PCMH programs with the high potential for medical complications and poor therapeutic outcomes as a result of complex medication regimens. Because of the unique needs of the patient population we serve, we are able to more effectively engage the patient and collaborate with the physician and payer to actively manage these complex medication regimens to achieve improved outcomes and demonstrate reductions in medical cost as result of the discontinuation of unnecessary and duplicative medications.