Field Service Representative I
Physio-Control, Inc - Omaha, NE

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Physio-Control is seeking a Field Service Representative I.

For more than 55 years Physio-Control, Inc., maker of renowned LIFEPAK® defibrillators, has been developing technologies and designing devices that are legendary among first response professionals, clinical care providers and citizens everywhere. Our defibrillators set the standard upon which an entire industry was built. From the beginning, our product development was customer-driven. It still is.

We are looking for talented and driven individuals to help us advance our Vision: A society in which no person dies suddenly as a result of a cardiorespiratory event.

If you would like to join in our important work, please check out our website: https://rn12.ultipro.com/PHY1001/JobBoard/ListJobs.aspx?__VT=ExtCan

Field Service Representative I 12-0080

Description

GENERAL SUMMARY:
Entry-level, non-exempt Field Service Representative. Requires some direct supervision from manager as well as senior field service representatives to insure all phases of the job are completed accordingly. Responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers’ equipment. Contributes to revenue objectives through the sale of service agreements, parts and accessories to customers within individual territory.

MAJOR DUTIES/RESPONSIBILITIES:
Provides efficient, effective repair and inspection of Physio-Control equipment and equipment of designated partners of Physio-Control.
Performs administrative duties to include service reports, contracts, market analysis and special reports.
Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers and vehicle.
Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation.
Acts as a technical consultant for developing and nurturing customer relations, liaison between Physio-Control and the customer.
Anticipates, plans, schedules, educates and fulfills customer requirements in a timely manner.
Provides technical support and assistance to sales, other service territories and corporate as needed. Participates in joint sales/service presentations.
Responsible for maintaining and development of all business potential. Includes, but not limited to promotion and sale of contracts, accessories, etc.
Perform other related duties as assigned.

Requirements

BASIC QUALIFICATIONS:
Applied science degree or equivalent, directly related experience with major emphasis in electronics or biomedical electronics, or the satisfactory completion of a certified technical training program in electronics, biomedical electronics or equivalent program.
Proficient computer skills, i.e., Word, Excel, and Outlook
Minimum 2 years experience in maintenance and repair of general biomedical equipment or closely related field.
Excellent organizational and time management skills
Demonstrated communication and customer service competency
Strong work ethic.

PREFERRED/DESIRED QUALIFICATIONS:
Association of Advanced Medical Instruments (AAMI) certification preferred.
Preferred 2 years experience in customer service role

WORKING CONDITIONS:
Must be able to lift 35 lbs.
Be able to frequently travel within territory
Must hold a valid drivers license
Must provide 150 square ft. of home for shop/office space


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