Customer Service Representative (Former Employee) – Mooresville, NC – February 4, 2016
My experience at Piedmont hardware brands was pretty awesome, you weren't micro managed, you knew what the day to day consisted of, very nice people to work with, management would go to bat for you when needed. Typical day at work was answering the phones and helping consumers and customers with questions about tracking, product, Purchase orders sent over. The hardest part of the job was entering orders and being on the phones at the same time and knowing that you are getting audited. Enjoyable parts of the day was when it was slow and the phones were not ringing. Co-workers were okay to work with, friendly and enjoyable people to work with for the most part. Learned a lot about myself and tried to be the over achiever and take on more then what I really could do, and ask for help when needed.
Account Manager/SAP Team Lead (Former Employee) – Huntersville, NC – April 21, 2016
Maintained a SAP Super User role working closely with the IT/Consultant team to ensure that the company went through a smooth implementation transition. Also help maintain SAP from an SD level. Lead a group of 4 employees and help to monitor the customer service level.
Senior Sales Analyst (Former Employee) – Bentonville, AR – September 8, 2014
As a Senior Sales Analyst, I would review and report ongoing sales on a regular basis discovering gaps and opportunities for account managers to present to the applicable buyer. Analysis would include sales (overall and specific areas), inventory position, feature opportunities, and various other pieces of the overall business. The work and analysis is and has always been the enjoyable area, however the work environment from upper management down to supervisors within Piedmont was unstable and lacked continuity as well as the absence of a team environment. This was a newly developed company acquiring specific brands from a much larger company and the internal issues were, unfortunately, apparent from the beginning with over 50% turnover in less than 1 year. My direct co-workers were very friendly and qualified, although the sentiment that the company lacked overall direction seemed to be a shared feeling.
This company was purchased from Newell Rubbermaid by a private equity firm in late 2013. In less than a year there was about 75% turnover and one division was moved to Texas leaving about 20% of the staff without jobs. The President was completely out of touch on how to run a business. Most of the management team left within the first few months of the acquisition leaving large gaps in leadership. The stability of the remaining brands is not good as the private equity firm plans to sell them off when stable.
Product manager (Former Employee) – Mooresville – February 13, 2015
The company has a couple strong brands but no one who know how to take advantage of them. The atmosphere is like everyone is walking on eggshells. Personally I left because HR was unable to properly manage issues. I would suggest replacing the HR team.
Brands are sustainable with a high potential for growth.
There are several positions currently being recruited. The firm as a whole is very short staffed which results in an extra heavy workload at the present moment in time.This should be alleviated once all open positions are filled.