Fast-paced, challenging, and unpredictable environment made for an entertaining workday
Pros: good benefits, semi-flexible schedule, challenges
Cons: department communication, lack of change control process, little opportunity for advancement
I don't want to sound like Forrest Gump, but working in IT, "you never know what you're gonna get."
Working in IT for Piedmont HealthCare was most certainly an entertaining job, as each day could lead to new challenges and surprises, and I enjoy that type of environment. Of course, there were slow days, too, but for the most part, I was engaged in multitasking from the day's start to its finish. As a System Analyst, I handled issues that ran the gamut from a simple password reset to going on site to troubleshoot a partial network (subnet) outage. To list each possibility of the day would cause an endless document that nobody in his or her right mind would want to read, so I'll sum it up by saying that this job was a virtual smorgasbord of troubleshooting, and I certainly enjoy troubleshooting a variety of issues. There was rarely a dull moment to be found!
I learned a lot about myself in my 7 years on the job at PHC. I learned that, under most circumstances, I worked well under pressure and time-constraints. I could handle several issues practically simultaneously, and I took extreme pride in that. Over the years, as management changed and staff turned over, I must admit that the change in dynamic left me a bit unsettled and desiring more than I believe I was given the opportunity to achieve. Overall, though, I learned that I worked well on my own or in a team setting, whether it involved a simple project or a major long-term roll-out.
I don't feel it is my place to review management, as it were, seeing as the corporate structure was ever-changing over the years. Overall, – more... though, I feel I was treated with respect, and the pressures that my supervisors were under was incredible. I believe they handled most things as timely and efficiently as they could. I will mention briefly, though, that I wish a "Change Control" process could have been implemented, in order to provide better and more thorough communication to all parties with a "need to know" status. However, considering the fast pace and constant modifications, a perfect system is practically an impossibility, and I learned to cope with and adjust to those changes as they came.
I enjoyed working with my immediate and "extended" coworkers. I worked closely with 4 or 5 others at any given time, and I had great relationships with not only those people, but also the (round-about) 800 employees with which I dealt. I enjoy helping people and providing excellent customer service. I, along with my immediate family of coworkers, all gave our all in supporting end-users with their needs.
The hardest part of the job was not knowing what was going to happen next. The most enjoyable part of the job was... you guessed it... not knowing what was going to happen next! The biggest challenges can offer the greatest rewards, and successful troubleshooting is a reward in itself. There's no feeling that matches that of "saving the day" for an end-user or an entire office location!
So, to come full circle with my bad Forrest Gump reference -- "That's all I have to say about that." – less