Great product, great peers and great customers.
Store Manager (Former Employee) – Florida – June 6, 2016
Since the departure of our last VP of Store Operations, life at Pier 1 had definitely changed. Work/life balance had become more balanced towards work and less family time. The most enjoyable part of the position was working with the customers and the staff in my store. However, when having to deal with disciplinary actions, everything had to be approved by upper management, and the reaction time on their part was very slow. I gained additional experience in management, retail operations, merchandising, sales, and leadership. but never received any formal training to be a Store Manager. 10 to 12 hour days are the norm, managers are expected to do whatever it takes to "make it happen" which at times was intimidating, and one of the sad things is that the company only allows 10 hours of training for each new associate and it is never enough and therefore we have to use our regular payroll hours for them to finish their training, leaving less hours to achieve what is expected of the team, thereby leaving the Store Manager to get the job done.. alone. If upper management would spend less on entertaining, we would have more spending power at store level for payroll which would enable us to have a better selling experience with the customers. Overall, I thoroughly enjoyed my time at Pier 1, but it was time to move on. Upper management was completely out of touch with the store level when it came to productivity and the time allotted to complete projects.
Associate Discount, Outstanding Relationships with Customers, Rewarding relationships with store teams
Training Deficiencies, Lack of support from Upper Management, Constant Physical Labor