Pilot Catastrophe Employee Reviews

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Eh its a Job
CAT Adjuster (Current Employee) –  Anywhere, USAOctober 25, 2017
Work hard learn all you can. They will give you a chance to prove yourself. Do your job and you will be deployed. They have some of the best training in the industry and one of the biggest firms around. They have many contracts so you have a choice on which insurance carriers you want to deal with. All have different regulations.
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Great Place to work
Field Claims Adjuster (Former Employee) –  Alabama City, ALOctober 3, 2017
Writing estimates and providing support and a check to repair their damages
Management was great and very supportive
hardest part of the job was the time you were away from your family and friends
the most rewarding part was to be able to help people to rebuild their lives again when most lost everything
Pros
Support and Great pay
Cons
7 days a week
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Fast pace and long hours
Independent Adjuster (Current Employee) –  Mobile, ALSeptember 20, 2017
The most enjoyable part of the job is knowing I've helped the insured.To provide good customer services. Pilot have help rooms set up for the adjusters. The hardest part of changes in the mist of storms.
Pros
good pay
Cons
temporary
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n/a
Claims Adjuster (Current Employee) –  Dunwoody, GAAugust 10, 2017
This is a great company to work for. I only wish that my deployment lasted longer, "I love the staff the training and every one from my fellow employees to the manager is eager to help and train you for any task, problem or questions that you may encounter.
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adjuster
Insurance Adjuster (Former Employee) –  Mobile, ALJuly 21, 2017
I worked there many years. Worked very hard, good pay and now don't get called. Lots of phone calls, wrote estimates, learned tao write estimates, learned about policies and trying to make people happy.
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A typical Day
Catastrophe Claims Manager (Current Employee) –  Richardson, TXJuly 6, 2017
Long hours, quick paced enviroment. Lots of phone calls, and dealings with frustrated insureds. Great co workers! The pay is good if you're willing to work the long hours.
Pros
money
Cons
no life
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(Pros) Great Company overall (Cons) Some rude field managers
Adjuster (Current Employee) –  Mobile, ALJune 17, 2017
I would work in Corporate again. The owners are the kindest people. They love all their workers. During a CAT Storm they would bring us food for having to work such long hours and they are always concerned and want you to be blessed.
The Con to me was some of the managers in the field would treat others so badly. Not all but some.
I would work for this company again given the other things i loved so much about them. .
Pros
Good money, Helping people, Working outdoors and meeting so many kind people!
Cons
Some of the managers in the field are so rude
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N/a
Customer Service Representative (Current Employee) –  Mobile, ALJune 2, 2017
They make great money that's it. No benefits. Great hours just don't make a career out of it. It pays well hut i wouldn't consider getting too comfortable they can let you go at any giving time. It is only temporary and seasonal.
Pros
Pay rate
Cons
No benefits
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Ever-changing opportunities to assist those who have experienced a loss
Claims Adjuster (Current Employee) –  Mobile, ALMay 12, 2017
Unbelievable support from management
Constant availability of continuing education classes
Varied culture both in workplace as well as the customers you serve
True sense of self-worth at end of day

Hardest part of job is unpredictability of deployment times / lengths
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Excellent management, good pay
Property Adjuster (Former Employee) –  NationwideFebruary 17, 2017
This is not your typical insurance adjusting company. You are backed up by a large group of professionals that help you through the typical massive volume of work. Most of the time you must be ready to commute 100's to 1000's of miles to reach the work and are then expected to immediately turn 3+ claims daily. The stress is significant but rewarding. The most enjoyable part of the job is helping others in need.
Pros
Great pay, backed up by a large staff
Cons
Lots of travel, high expenses away from home
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Claims assistants
Customer Service Representative (Current Employee) –  DFW areaOctober 5, 2016
There is no real job life balance. If you work as a claims representative for the company, you will have crazy, unpredictible shifts and schedules that you must agree to or they won't let you work. Basically, its their way or the highway. Seniority won't get you anywhere. People that have been working for them for 5 or 6 years are treated the same as new people walking right in off the street and are paid the same. There are no benefits and no paid time off, no matter how long you have worked in your same assignment. Pilot CMS does not invest in their people.
Pros
Good training and working conditions
Cons
no job security, no benefits
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Micro Managed
Deployment Specialist/ Claims Processor (Current Employee) –  Mobile, ALSeptember 1, 2016
Pilot is a large company that represents Allstate insurance. In my experience the promotions that we're promised did not follow through. Not all experience at Pilot Cat are negative. During an active storm season the opportunity to work ample amounts of over time is available. Over all the day to day atmosphere can be good and the amount of time spent with co-workers allows for good friendships to be made.
Pros
Ample overtime
Cons
After 5 years of steady work, your still a "temporary employee"
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Very busy, fast pace, have to be accessible to work overtime when ever needed
Operations Assistant (Current Employee) –  Mobile, ALAugust 29, 2016
Old systems prevents completing work time efficiently. No evaluations/raises. Expected to cancel any plans at the drop of a dime to come to work anytime after 5pm and/or weekends. Will let valuable co-workers go that has vested at least 15 to 20 years with the company.
Pros
Insurance is reasonable
Cons
Alot of work for a little pay
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Good company & pay, but high demand on time away from home.
QC/Trainer (Current Employee) –  Richardson, TXJune 8, 2016
Multi-tasking is the order of the day. Communicating with all levels of management and adjusters and maintenance of reports concerning performance in closures and customer service, as well as quality of work are some of the everyday tasks required. Coaching and training adjusters on policy interpretation and estimate writing skills are regular parts of daily duties. Great team environment between Pilot and Allstate staff as everyone works together for common goal of supporting adjusters to provide best possible service to the customers of Allstate.
Pros
Satisfaction is helping adjusters improve in all areas.
Cons
Time away from my home is the single largest drawback of the job.
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Great job
Inside Total Loss Adjuster (Former Employee) –  Mobile, ALMarch 3, 2016
Great job. Work is dependent on catastrophe. The hours are long but you get help people after a disaster. The storm management team were great to work for and helpful.
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great contract Work
Estimator / Adjuster, (CONTRACT / TEMP ASSIGNMENT) (Former Employee) –  Mobile, ALJune 4, 2015
professional work place - lots of training that can be applied to not just the insurance business but other professional positions as well
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Great company to work for as an adjuster.
Assistant Insurance Adjuster (Current Employee) –  various statesApril 25, 2015
Pilot is a family oriented class act workplace. They have excellent aides to help you while you are working in the field. I would always recommend them as an employer.
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Great workplace
Adjuster Tech/Processor (Former Employee) –  Mobile, ALMarch 24, 2015
Great place to learn how insurance claims work and how to help the insured with their claim to help with their problem and get their claim in to be filed. Pilot is a beautiful place to work and experience how to do different things with Pilot different programs.
Pros
great pay
Cons
long hours
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Productive work place
Claims Processor (Former Employee) –  Richardson, TXFebruary 10, 2015
The most enjoyable part of my job was giving back to the community. We supported one of the local schools and supplied them with uniforms, school supplies, winter coats and more. It was a very rewarding experience to be able to give back to the children.
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Adjusters are called in for major storms, but may only work a month or so.
Inside insurance adjuster (Former Employee) –  Mobile, ALOctober 20, 2014
I have worked twice for Pilot and you never know how long you will be there. When a major storm hits you will work seven days a week/ 12 hour days. Then you might work four days a week/ 9 hour days. Very spotty work and no benefits.
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Overall rating

4.2
Based on 48 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.7
Job Security/Advancement
2.8
Management
3.7
Culture
3.7