Questions and Answers about Pilot Flying J

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If you were in charge, what would you do to make Pilot Flying J a better place to work?

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Better food on line

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I can't really say much more than the one who said stop expecting so much out of just one person. In my case maintenance. I worked at Morgantown wv pilot j. While showers are top priorty theres alot more to do besides that. Inside and outside trash. Includind hut definately not limited to both gas and diesel islands. Alot of cans in just those areas alone. Constant "courtesy checks/cleaning of both restrooms. Whatever your gender is, good luck being able to get into opposite in order to address whatever needs to be done in there regardless of hanging closed for cleaning sign directing customer to use open shower as restroom. Plus never knowing when shower is going to come open for cleaning while trying to take care of restrooms. Or trying to get trash taken care of while constantly being radioed about showers needing cleaned. Or getting floors taken care of, or getting outside cleaned up. In other words the many other things you have to get done besides just showers. And its constant. Trying to hold all of that down while trying to maintain showers too. And of course accountable for it. Supposedly you can ask for help. But good luck with that one too. They say dont worry about what you may not get done. Especially due to how busy the showers get. At the same time, what you dont get done you hear about it when you come in the next day. And they're not trying to hear about how busy you were with showers, or how nobody was able to give you a hand on anything. If youre ok about being pulled into different directions at any given time, and pulled away from anything youre trying to get done, never knowing when or if you will be able to get back to getting it finished, and accountable anyway, damned if you do damned if you don't, then this is the job for you. And did I mention, its only one maintenance person per shift that has all this on their plate? All i can say is best of luck to you.

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Raises. Better delegation of responsibilities. More staff. Realistic expectations.

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The most important. Is giving the most outstanding service you can to all. Cross country drivers camper & RV drivers and all car drivers the best service you can possibly give them and treat everybody with dignity.

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People ready, and willing to work. No gossiping about employers in front of customers, it cause's the customers to treat that employer with little respect. The pay does need to be at least 13$ an hour. I know we get great benefits, however if seven 11 gets 13 and us at pilot does it all from shower's, to laundry, dealing with the trucker's and everything that comes with that, yes we need to at least make more the a cashier that just stand's behind the counter.

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Give raises

Answered - Cashier and Office Assistant (Former Employee) - Biloxi, MS

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I would hire people that show that they truly care and i would make all my staff work equally

Answered - Cahier/Cook (Former Employee) - Osceola, IA

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Better pay for middle management positions and better training for new team members.

Answered - Restaurant Manager (Current Employee) - Nebraska

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Honestly if they would not run the stores so short staffed it would go a long way in customer service and employee satisfaction. Stop asking so much from 1 person. For instance when the word comes that someone from corporate is visiting they stay twice if not 3 times more people to get things presentable, if they staffed it adequetly everyday it would always be presentable and they wouldn't have insane turn over with employees.

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A management that is positive and works with the team rather than degrading.

Answered - Third Shift Lead (Former Employee) - Marion, NC

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