Customer Service Specialist (Current Employee) – Battle Creek, MI – January 3, 2014
The workplace isn't all bad, but there are a lot of frustrating things about it. Sometimes corporate expectations are unreasonable, and they solve problems a lot slower than they should. A large portion of the coworkers I had would be unreliable and call in frequently without being available to come in if someone else did.
Good in store management
Low pay, very infrequent raises/promotions and low value of employees
Lead Sales Associate/Key Holder (Former Employee) – Mustang Ridge, TX – October 17, 2017
Mustang ridge pilot truck stop was enjoyable, and gave everyone a chance to advance very fast. Pilot focus on the guest needs. From cashing truckers payroll to habwing showers ready for them. Employee are all cross trained so everyone can help the guest.
Transport Driver (Former Employee) – Council Bluffs, IA – October 16, 2017
Id like to warn future candidates about the bait and switch.. was told job would pay more then it actually did, my hours werent even close to what i was told. Lead driver/ trainer was new to the job and the culture was poor with other drivers. I actually think i was set up and run out of my job and nobody cared or asked what was wrong. Beware
Working at Pilot requires someone with a solid work ethic. It's a competitive company that requires someone who can multi-task and likes to be challenged. The benefits were good and the paid time off was great.
General Manager Designate (Current Employee) – Limon, CO – October 13, 2017
It is probably an excellent place to work if you are used to retail and the slowness of it. I come from a fast food background and thought that I would try a change. I miss the fast-paced, hustle and bustle of the restaurants,
Maintenance (Current Employee) – Saint George, SC – October 13, 2017
Never a consistent schedule, if your a good worker you have to sit there and watch your fellow co workers do nothing while you work and when people get hired they normally leave because of how bad the schedule is
Lead Driver (Current Employee) – Memphis, TN – October 13, 2017
Worked there for 22yrs and it had many benefits. Enjoyed it. They were hard on safety but will help in case of emergency. they allowed vacation time if you scheduled in advance. I have 269hrs of vacation time which amounts to 27 days.
General Manager (Former Employee) – Multiple Locations – October 11, 2017
There are some truly amazing people that work for this company. Unfortunately, they are few and far between. For the most part, region managers are put under so much pressure for a certain result (whether it is attainable with the provided resources or not) that they drive the store managers into the ground. Practically no resources are provided, but the expectations are high. Certain persons (mostly division directors) drive so hard that they almost force their employees to do unethical things to take get the desires results. I have seen this time and time again. And region managers don't care about anyone but themselves. It's hard to work for people like that. A lot of respect for top level management, though. I think that they are unaware for the most part, of what is being done.
Compensation and benefits
Long hours, negative work environment, unethical supervisors
Clerk (Current Employee) – Clear Lake, IA – October 9, 2017
Pilot in Clear Lake, Iowa. Has its issue like unable to separate employees for their lives outside of work from their life at work. A typical day is doing most the work while others hide out in the office cooler or outside.
Hazmat Tanker Driver (Current Employee) – Byron, GA – October 6, 2017
Don't want to leave..have to relocate to be close to aging parents..this company started back around 1948 with one truck...now has grown into a multi-billion dollar giant..well balanced through the years.
Deli Manager (Current Employee) – Roberts, WI – October 6, 2017
Great company that demands a lot of work from team members. It's a nice place to work when it is fully staffed, but rarely ever is. Fun, fast paced environment. Low staffing levels create large work load for team members.
Kitchen Staff (Former Employee) – Tallapoosa, GA – October 3, 2017
They really don't value their customer. Management would rather be friends with their employees than regulating food safety processes. If the person looking for a job wants to get paid good without really having to care about responsibility of even washing their hands then this is the job for them.