Pros: colleagues great for the most part
Cons: very poor leadership, no breaks, long hours, 6 months before a paid day off allowed
I worked as home health RN in a newly Pinnacle-acquired office in Southern Oregon for 11 weeks. In my short tenure, I did notice that the office was always short staffed with significant amount of employee turn-over/burn-out.
A new computerized documentation system, new Medicare regulations along with high referral load due to their new association with Pinnacle SNF's /rehabs seemed to be resulting in extremely stressful conditions. But instead of offering a realistic or helpful, venting or counseling process for the overwhelmed employees, they purchased boxing gloves and a punching bag with the words, "Medicare Regulations" on it and installed it in the office!
Recently I had a particularly long, frustrating, hard day and unfortunately found I was on-call. No sooner had I returned home, dropped my bag, exhausted when I was called back out to see a patient at a significant distance. It was the straw that broke this camel's back. I made a call to the on-call administration member and was referred to my direct supervisor. I called my supervisor without response, but left a voice mail asking if it was possible for another nurse closer to the patient to see him. Finally, I called the office administrator for help, and again had to leave a message. By then, I had a melt-down to the point that in my message said I would quit my job if I had to see one more patient that day.
Instead of a proactive response with understanding and/or problem solving, what I received from the office Administrator, who is also an RN - was a direct threat that she would contact the State Board of Nursing – more... to charge me with patient abandonment if I did not see the patient immediately. With that being the only recourse, I had to agree to see the patient, and did so, but turned in my equipment the following day along with my resignation. The office is so dysfunctional that days later, I am still receiving calls from other staff asking questions about, "my patients" to whom I have to respond that I am no longer employed there. Most voice understanding and empathy.
I am a mature, professional registered nurse without ever having a, "ding" on my license or even a write-up in my 22 years. I am not naive nor disgruntled, and do not want the job back; I am happily moving on. But in all my years, I have never been associated with a facility's management so poorly trained or been treated so ruthlessly by my superiors. It seems that these people have no knowledge of the finer points of employee retention; how resolve conflict or how to handle crisis situations. They are reactive versus proactive and are hemorrhaging good employees as a result. – less