Staff are very knowledgeable. However, some do not write a communication. Duration of POC for most patients are questionable even when patients are no longer improving and passes them on to other staff to continue visits when one staff DC. Some admin lacks moral support to staff-on-field but some are very helpful, sometimes yells over the phone, does not notify staff-on-field and leaves them defenseless when complaints/telltales are made by patients/other staff and talks behind their backs instead of directly addressing the issue with staff involved for self and professional improvement. Suggestion: Listen to your staff. Speak professionally and be sensitive to both your patients and your staff. Treat everyone with respect and as part of the team and not a competitor. Sorry but I hope this feedback helps to make Pinnacle better.
Service care coordinator (Former Employee) – Houston, TX – September 7, 2016
As another reviewer said, this company will chew you up and spit you out. Very Unethical and hostile environment to work in. Very unsympathetic people, poor compensation, unqualified supervisors. Benefits are less than desirable. Worked there for 9 stressful months, the worst enviroment ever worked for. Oh forgot to mention they will work you off the clock and will make you think your job is secure. People drop like flies in that place and will cover there tracks to make sure no employees get unemployment.
As another reviewer said, this company will chew you up and spit you out. Low compensation, unqualified supervisors. Benefits are less than desirable. Worked there one year, people drop like flies in that place.
RN-Supervisor (Former Employee) – Troy, MI – April 20, 2016
I really enjoyed working at this company until I went on maternity leave and I was gone 1 week longer than my maternity leave originally was approved for due to medical reasons and my position was eliminated.
Sorry you had this experience with Pinnacle Senior Care. Your feedback is very helpful and we will take the areas of concern and use this information as we are continually looking for areas of improvement.
Job Work/Life Balance
Horrible place to work for
LPN, (Former Employee) – Troy, MI – October 29, 2015
If you thought home care is for you, think again. If you like driving and working long hours then this is your place. However, that's how most home care agencies are. This company will chew you up and spit you out.
Stressful, difficult to have a work/home life balance, unorganized
RN Case Manager (Former Employee) – Florida – June 2, 2015
Most of the comments on here are true. Management questions your discharges. After being in the field all day, you still have tons of paperwork from re-certifications, resumption of care, and start of care. On call nurse for that week get handed any start of care, resumption of care orders that happens to come in on a Friday in addition to any patients that need to be seen everyday. The biggest issue for me was too much duplicate paperwork and just too much paperwork in general, and trying to get organized with daily/weekly visits were almost impossible at times. Everyone confused and not sure who is doing what, when, and why. Too stressful so I resigned. As others stated, do your homework before you accept a job.
Bottom line this company has questionable ethics, poor management that does not support the staff and have no resources
Physical Therapist (Former Employee) – Milwaukee – November 10, 2014
Dear Fellow Physical Therapist,
Pinnacle senior care is part of USMM, which includes Visiting Physician Association, Grace Hospice, The HomeDME, Homescripts, and Visitng podiatry. Their Primary source of referrals are from Visiting Physician Association for therapy and nursing needs. There is no variety in case load most of the patients you might see for generalized weakness or totally disabled.
The Case Mangers and Administrators are persistent with their request for therapy referrals from the physician. Majority of therapy referrals are not appropriate for home health physical therapy. If you evaluate a patient and make clinical judgments regarding patient not in need of therapy or not appropriate for therapy be prepared to be questioned by the Administrator regarding this. The Administrator who is a nurse always questions and tries to influence you clinical judgment.
I had multiple scenarios where it was not safe for me to see the patient due to psychological impairment, as the patient was verbally and physically abusive but they are persistent with their request. They do not care about your safety. Base don my experience working with them they have questionable ethics and operate in the grey area.
They do not have patient confined in one area so be prepared to be driving in all four counties. On average I was driving 100-120 miles a day.
The office staff is not supportive at all; there have been numerous occasions where they have lost my documentation. They still use paper documentation, which is redundant. They have not figured out their workflowmore... yet so be prepared for changes on weekly basis. Office staff and management are not open to suggestions/recommendation and do not deliver any promises. They are not resourceful as a company you might have to pull a teeth or two to get theraband or so. I have been using my personal resources to address my patient needs.
There goal is to run this place by PRN staff so this place is an open door when it comes to staffing and everything gets done on paper and in reality nothing get done. The do not care about their patients at all , none of there additional needs get addressed.
The administrator is forgetful, inconsistent, always make attempts to change or influence your clinical judgment. I would not trust this company for a penny numerous promises were made and undelivered.
Bottom line this company has questionable ethics, poor management that does not support the staff and have no resources.
I hope after reading this you get a good picture of this company and how they operate they do pay well but its not worth a penny due to hostile, unfriendly office environment, unrealistic expectation and stress related to this job.
I wish I could have taken my coworkers with me when I moved. We had a great work environment and helped each other out as needed. Our Director kept everyone working hard but not overworked. We respected her because she knew what she was doing. Breakfast was provided during morning meetings and positive comments were reviewed from patient surveys and from coworkers.
Administrator (Current Employee) – Michigan – January 18, 2012
Pinnacle has come a long way in the years that I have been an employee. From a small startup in Michigan to a nationwide company serving thousands of patients per year. There have been bumps in the road as with any corporation, but the management team is dedicated to making Pinnacle successful by consistently introducing new quality initiatives. Implementation of new policies, can be a challenge, however the team is supportive and new policies are understandable in a growing company. It is hard work, but very fulfilling. I love the driven individuals that I work with and take pride in the work that we do.
Office (Current Employee) – Michigan – March 18, 2015
I have worked here for 5 years. There may have been bumps in the road and changes in the company, but overall I love working here and love my team! Patients come first, we are always finding new ways to team build, new education and resources for our patients, and always a friendly environment. I feel I have job security and a purpose here. Jobs are hard- challenges help you improve. Giving our patients a better quality of life is our goal.
Thank you for the positive feedback. We are always looking for areas that we can improve on and having positive feedback helps us in continuous improvement.
Job Work/Life Balance
Great team of people, Organization is ab invaluable resource to community.
RN Case Manager (Former Employee) – Ann Arbor, MI – July 19, 2014
Provided opportunity for growth in skills needed for home health services such as readily available teaching materials and coordinated team approach to assist patient to reach goals . Management supportive and available to field staff. Challenging at times due to number of patients managing , however sharpened my organizational skills. Opportunities for growth in newer home care modalities to manage complex cases.
Effective attainment of goals for patients due to team coordination.
RN Case Manager (Former Employee) – St. Louis, MO – August 5, 2015
Awful awful awful!!! Worked 10-12 hour days and then expected to come home and finish all charting on my time off! Administrator is unreasonable and disrespectful to employees! Questionable ethics! Same patients getting referred 3 weeks after discharge over and over again! I had absolutely no home life! Terrible place to work!
Sorry you had this experience with Pinnacle Senior Care. Your feedback is very helpful and we are working hard on making improvements.
Job Work/Life Balance
terrible company to work for
RN (Current Employee) – MI – February 3, 2013
Agree with the majority of posts so far! Terrible place to work. upper management group is overbearing and superior sed witemselves. Nurses are treated bad, and unrealistic expectations. No training provide compaares about is numbers - pressure to admit even if not home bound or no skilled need, and pressure to not discharge. Like other posters I don't know why Medicare isn't crawling all over these guys and shutting them down. If you're an RN save yourself the stress and run as fast as you can in the opposite direction! Current employee but not for long!
FSC (Former Employee) – BayCity, MI – October 3, 2012
I was lured away from the Home Health Care I worked at due to a psych nurse that was given the opportunity to open the Saginaw office. It was great in the begining and went downhill fast. The management was awful! When I complained (working 7 days a week sometimes) they stuck me in an office the size of a small closet with no human contact. I gave my notice and was excoted of the property. I seriously almost had a nervous breakdown due to this experience. Be very careful when applying here. Get everything in writing. You'll need it!
Certified Nursing Assistant / Data Entry (Former Employee) – Corpus Christi, TX – August 20, 2012
I worked for this current company for eight months in that time my job went from being prn to full time, then i was trainned on how to data enter information into required computer program, and offer a position that was then given to the administrator's daughter. over all i loved taking care of my patient's and working with the different nurses on staff, just unhappy with how much hard work i did that management never seemed to notice nor care about.