Employee (Former Employee) – Kentucky – July 20, 2016
I came into my position with promises of positive patient care. The things I experienced were anything but promising. Management is horrific, the more you give the more they expect. Such unethical work practices. It is about profit not patient care. Caseload and workloads are staggering. Underpaid staff, bullying and negativity abound. So glad I escaped one of the biggest mistakes ever...run don't walk!
Management expects you to be a robot, never question patient safety and work everyday of the week
Medical Assistant (Former Employee) – Covington, KY – January 28, 2016
While working with Pinnacle Treatment Center I would say that my experience with the company was rewarding. Sharing the time that I had with my co-workers and being able to meet with the patients to gibe them help and support was very rewarding. In this workplace, the environment was very fast paced.
The most terrible place to work period. They treat there employees awful, they are the poster child for unethical practices. They will work you crazy hours and you will rarely sleep and never see your loved ones The people working there have more problems than the patients.Do not try to get help there, it is a dangerous place. They play favorites with some employees as well.
Terrible place to work. Large caseloads and little compensation for a lot of hard hours of work. The only plus was my coworkers who were friendly and fun to be around. The program director and those higher up in the company are corrupt and no one cares about the clients or the employees. It's all about the money they gain over anything else.
Nurse (Former Employee) – Covington, KY – April 8, 2015
Worked as a nurse at the Covington clinic for a very short while. The management is HORRIBLE. I've never worked with a supervisor as lazy and disrespectful as this one here. Was constantly talked down too by management and was repeatedly lied to. It got to the point where I would only speak to management via email/text so I could keep a record of our conversations. And boy oh boy did that come in handy. Pinnacle doesn't care about the patients well-being. There are no rules, as they change everyday. It's a uncontrolled jungle and I thank God everyday that I left. Keep in mind, you never see legitimate good reviews on here, and I am NOT a bitter employee that was fired or whatever. I'm just telling it like it is. I did three months hard time at pinnacle and I will NEVER go back.
Pinnacle does more harm than good to the people it serves. Rather than focusing on helping patients succeed in recovery, they focus on profits and a patient's ability to pay for treatment. They force counselors add goals to treatment plans regarding insurance or paying for treatment to get around the laws. Management encourages staff to commit fraud through false billing. If the census is low patients cannot be discharged no matter how severe their addiction. Patients can threaten staff's safety and life and not be discharged. Breaks, aside from lunch, are not allowed as management will remind you of that. There's no security either. Experience means nothing as people with no experience will be paid the same as those with several years.anagent also seems it appropriate to call you while you're on vacation for non-emergency matters. They have no respect for boundaries. Look elsewhere if you truly want to make a difference in someone's life.
I like working here. The hours are early morning which is typical in this field. The hours are early to meet the needs of the people we support. The staff care about the patients and are committed to working with them. Well managed program. Most patients are successful. The patients report that they are happy with their treatment. Payment is part of any service you receive in this country (dental visits, mechanic bills, co pays at doctors etc..) so I am not sure why former employees complain about that. There is not a lot of turnover at our clinic. My supervisor listens to staff and works with us. I feel the clinic runs well. Many patients thank staff for saving their life! I feel that many of the negative reviews are based on former employees who may have been let go for poor performance.
THANK GOD IM NOT THERE ANYMORE (Former Employee) – MT. POCONO – October 28, 2014
This is the most unethical, unempathetic place i have ever worked for. They are money hungry that is all they care about.The only thing that i enjoyed was the hours and my co-workers. There is very poor management and no guidance for staff. I was sadened to leave my patients as the have to continue to attend clinic.
Former employee (Former Employee) – Georgetown, Ky – August 7, 2014
This is a terrible place to work! No ethics, management cannot be trusted! They do not care about anything but money. NOTHING about getting or keeping people sober.. The patients run the place! They let people with no managerial experience in management positions and they have no idea what they are doing.. All employees are overworked and under paid. Be aware before you apply. It's not what they say it is..
Interesting field in Addiction Medicine/poor management
Clinical Staff (Former Employee) – Ky – February 8, 2014
Chaos! Extremely high turnover rate for employees due to poor structure and extremely high patient/nurse ratio. Disheartening to watch clients fall through the system without adequate rehabilitation because the company is money focused vs. patient outcome focused. Employees have zero support from management to implement structure and it is dysfunctional to say the least. Society has been wronged by the high cost if inpatient chemical dependency rehabilitation when patients leave in worse condition than they were in when they arrived. Pay is unfair considering the work environment. It's much like a detention center with zero security. It is understaffed and under facilitated when it comes to supplies and work materials. They lie...promising promotions, etc., but never carry through. If you enjoy unstructured, chaotic, exhausting work environments, this may be for you. If you are looking for an environment where opportunity for growth and learning are optimum and emphasis are put on improving care instead of making profit, look elsewhere.