Pros: day time hours, benefits, full time hours, generally nice people, location
Cons: very little breaks, constant supervision, subjective evaluations, favoring of certain employees
My typical day involves having my headset on to take calls all day, there is a compliance number that must be met. I answer calls from clients, representatives, and other financial institutions. I have learned a lot about investments, retirement accounts, market fluctuations etc. My co-workers are friendly and generally willing to help, but a bit on the immature side. I believe the age has an impact on the maturity level. The hardest part of my job is the management and opportunity for advancement. There are scorecards that virtually end up meaning nothing, and the ratings are extremely subjective. There is not enough positive energy. The most enjoyable part of the job is having full time hours during the day, benefits, and flexibility.