Pros: great with scheduling, friendly atmosphere, super nice boss and supervisors, sweet co-workers, work as a team environment
Cons: working the rotunda, no healthcare, wearing pants no shorts
On a typical workday I get excited every time I'm there. The people I work with are amazing, and the atmosphere is unreal. I start my workday usually running ticket line and check fans tickets as they come in and answer their questions. Once i'm done running ticket line, I have a break then go to Club & Suite Levels to give other co workers their break. Once that is completed I become a Roamer. Which – more... I go around and answer fans questions, assist them to food venues, tell fans to stop smoking because it's a smoke free facility.
What i've learned at PNC Park...a lot. No game day is the same, fans come from all over to cheer on their teams, they also speak in other languages, sometimes their deaf even mute and assisting them is very important. I learned that you work as a team, having a bubbly personalty and making sure the fan is happy is the most important thing.
Management isn't that difficult, you always are in a buddy system so you never do anything alone. If there's a problem you call up to the Guest Services office and work out the situation from there.
My co-workers are the best! Everyone gets along with each other, it's like one giant family. You help each other out, and give high fives even hugs just for being a wonderful person to work with.
The hardest part of the job, is handling a drunk person in the proper manner before they enter the ball park (which we don't allow if very intoxicated) they can be aggressive and mean. Show them respect and have security escort them to their vehicles.
The most enjoyable part of the job, is the job itself. Never know what to expect or what will happen. But just being surrounded by a sport I love, enthusiastic fans and great coworkers I can ask for a better job! – less