Planet Fitness Employer Reviews

A typical day at work is checking members in, answering the phone, cleaning assigned workout sections as well as locker rooms. I have learned a lot of new techniques such as a proper way to answer the phones as well as managing the cleanliness of the gym. My management is really great and professional, they also make the job fun and exciting. My co-workers – more... and I do a great job at working together as a team. The hardest part sometimes is finding work to do when the assigned work is done especially when the foot traffic is slow. The most enjoyable part of my job is that I get one on one customer service time with the members as well as being able to make it a great work environment for me and my co-workers. – less

Local managers are great to work for. Very laid back, positive environment.

But i worked for 2 different ones, the one i worked for in mayland was amazing best of everything, work and life balance was perfect, management the best iv ever had, everything awesome, but the one in Philadelphia fishtown area terrible, scheduling all messed up management completely no understanding of how to handle his employees, absolutely awful.

Been here since summer 2009. It is a very enjoyable job. Lots of cleaning and people interaction.

fun place, members are great, management is great, seeing people motivated to get in shape is rewarding

Dealing with irate customers in a proper manor,returning phone calls front the night before. Next would be my walk around making sure every machine is clean and in good working order, if not log the serial numbers down send email out to maintenance/corporate office and CEO'S of company. Check all close-outs from the night before and do bank deposit – more... as well as running daily reports. As far as my staff they all had an upbeat personality made all my members feel welcomed. I really did enjoy the interaction with all of the members and all the different personality i would encounter on a daily bases. As far as my hardest part of the day would have to me dealing with the irate members... – less

Fun place to work, love all my employees as well as my manager. Hardest part of the job are the hours because it is an overnight position. Kind of throws the balance of everything off. I enjoyed being able to interact with so many different people and help members when needed. And the pay was nice.

My typical day is that I would check my schedule to see what clients I had coming in. Then get my paper work ready for them sit and talk to them find out how they were doing. And take them through their work out program and made sure they never over did it on their routine.I have learned that your going to meet all walks of lifes with different ablities.As – more... for the mangement it was okay and the co-workers.The hardest part of my day is when a client wouldn't show up or even call to let me know that they weren't coming. The best part of the day is when I got to help my clients and work with on new programs and watch them go through that transform. – less

Your day stays rather busy, taking care of customers as they walk in, whether it be home gym members or visiting gym members coming to enjoy the facility. If it's not handling gym members' check-ins, your handling brand new sign-ups, upgrading/downgrading, reinstating, canceling, transferring members, or taking care of balances. Doing customer service – more... there for about a year and going on 4 months I've learned how to build friendly relationships with customers, staying positive and friendly while still being under pressure and being able to manage a customer's circumstance even in the midst of tense moments. Planet Fitness is a great place to learn to create multiple projects while still accomplishing that is being asked of you. Management there is great and are very well experienced there and know how to value a good employee when seeing one. Co-workers know how to work as a team and not as an individual in the middle of crunch time to get what ever major task is at hand. The hardest part of the job I would have to say is not being able to satisfy a member no matter how much effort you've put into meeting their need. While at the same time, seeing the enjoyment of a member when they've come to acknowledgement that you've remembered them and their conversations, is an amazing feeling. – less

I had worked out at planet fitness for a few months and had recently quit one of my other jobs so I decided to apply. The company only cares about your monthly sales, which I found to be a little odd considering we don't get any sort of commission based on member joins. Each employee is responsible for about 30 pieces of equipment to clean on a daily – more... basis. Managers also have equipment to clean but they never do it. My manager literally spent at least an hour every day on the phone talking to her boyfriend at the front desk.

The regional managers come around once a month to critique the club, and they came in as she was on the phone with her boyfriend! Needless to say she got yelled at. The weekend and weekday staff don't work together to clean things, so on Monday mornings, the locker rooms would be absolutely filthy. Hard work isn't rewarded, and laziness isn't punished, leaving no motivation to the employees to do their jobs.

You get no extra hourly rate for working holidays, are expected to do various janitorial duties even though there are daily cleaners hired, and have no breaks. Your break is, according to the manager, whenever the front desk isn't busy, even though you're told to do walk-arounds or clean your equipment when it's not busy.

In short, this job was a joke. The manager didn't care, so hard-working employees such as myself went unnoticed. I put my two weeks notice in, and my membership was cancelled, even though other employees who left under the previous manager still had complementary memberships. If you work here, expect to be paid very little for the amount of nonsense you have to deal with in the form of disgusting equipment/bathrooms and rude customers. I now work out at a different planet fitness where there aren't 6 foot high piles of boxes in the front desk area and the manager is available to talk. – less

My co-workers were friendly and we all got along. Most enjoyable part of the job was signing people up for a membership. Hardest part was having to unclog toilets occasionally. Management was decent until they promoted someone who was not very fit for the position.

My job required me to monitor the operation and maintenance of gym equipment and the facility.Greet customers with professional communication and customer service skills. Assist customers who phone in with any questions or concerns. Perform basic clerical and administrative tasks. Process necessary paperwork and provide basic bookkeeping procedures. – more... Maintain a respectable and professional relationship with members and associates. I've learned great communication skills, how to maintain a healthy lifestyle through fitness and nutrition. – less

sign people up for the gym, give tours, clean up bathrooms,tanning and equipment, fill cooler, set members up for tanning times

I work overnight here at Planet Fitness and my job is to supervise the gym during my hours and maintain a safe and clean workout environment. I learned how to sharpen up my customer service skills and how to react with the people even better then i did before. The management could be better. My co-workers for the most part are all good people but some – more... start to get too comfortable and slack more then others. The most enjoyable part of the job would be the fact that i work overnight and its a more fun atmosphere. – less

I worked here for eight months and worked very hard. After corporate took over, they required everyone to be available to work everyday of the week. I am a full time college student, and go to school two days a week. Because I wasn't available those two days, I was let go. This is unprofessional and disloyal to employees.

The people that work here are great. I get along with everyone here even though i rarely see them as I work overnight. I wouldn't mind doing this job as a part-time gig. Definitely not something to make a career out of. Management is fine whenever there is a manager. In my 2 years here I have seen 6 different managers. My biggest complaint would have – more... to be with corporate. They seem to have these unrealistic expectations that the gym has to be spotless. It's a gym, people sweat, things will get dirty. We do our best to keep it clean but short of following every member around, it's impossible. At least my co-workers are united in that we're all in the same boat, let's make the best of it. – less

Great place to work, keeps you busy, and overall mamagment listens to you.

Typical day involved performing my morning duties accurately and catering to the manager. I learned that promotions don't automatically mean a raise.

Working at Planet Fitness I interacted with many different types of people. It was an amazing place to gain experience in customer service, accounting, office work, janitorial work and sales. The management always was on point and corrected when needed. All of my co-workers were amazing to work with, everyone had a sense to help others. The hardest – more... part of this job was just having to balance it all out. Once the first shift got it started, it was all easy. I enjoyed working here mostly because of the people that I met and was able to help. – less

I enjoyed working there but found it hard to get anywhere within the company...