account executive (Former Employee) – Cranberry, PA – December 3, 2015
PLS is a good job for someone who has a knack for cold calling and is fresh out of school.After the first 3 months of mentoring this is all this job becomes. If you don't hit your numbers you will be let go. If you aren't as active as they would like you will be let go.
Typical Day is get to the office 7:45am prospect from7:45-9a Cold Call from 9a-4p with an hour lunch (80 Calls approx) Stay until 5:15 or 6pm Expect to work 2 half day Saturday Shifts a Month (They don't mention this when they hire you)
Young Co Workers
Long Hours, Weekends, Cold Calling, Saturated Market
Customer Service (Former Employee) – Irving, TX – November 14, 2015
A typical day at work , would be processing payments , stocking , electronic items , medicine , food , candy etc. Photo department , assisting customers with any desired questions about daily store add or questions on any products in the store.
Account Executive (Former Employee) – Pittsburgh, PA – October 26, 2015
Worked here for three years and look back at my time there with regret. Regret that I didn't move faster when I saw how poorly management treated employees who put in so much effort to learn their systems, build a book of business and make money for the company's owners.
Employee turnover, just like at any cold-calling sales organization, is high. We would hire dozens of fresh-out-of-college kids with the promise of high commissions and a work-life balance. When I was hired, I was determined to be successful and ultimately achieved both.
Once it became routine for my commission checks to be docked because clients would pay one day past their contractual deadline (the accounting department would withhold pay for things outside of an account executive's control) I started looking for another job. A few weeks ago, a co-worker landed the biggest contract in company history. When they found a way out of awarding her the contractually-obligated commission, I lost all hope in a fair and equitable working relationship with the company in the future.
This may sound like sour grapes coming from someone who has recently moved on, but do yourself a favor and ask around before you accept a job here.
Co-Workers, Happy Hours
Management Incompetence, Ownership Greed, Inverted Commission Structure, High Employee Turnover
Account Executive (Current Employee) – Pittsburgh, PA – October 12, 2015
A typical day at the office is calling in on all of the current shipments that you are responsible for and making sure they are all on track to deliver on time. Then I check with my customers and potential customers on any shipments that they are currently working on or are going to be working on in the near future. While this is happening, we are expected to field calls by carriers (trucking companies) about specific shipments that they are inquiring about, as well as current customers to assist them with their shipments. Throughout my time at PLS, I learned a great amount about the transportation industry and how to manage multiple accounts for customers. I also learned how to handle multiple personalities in carriers and customers. Solving problems and different situations in a timely manner is a crucial part of the job in order for everything to work out smoothly. In the transportation industry, time equals money, especially when there is a shipment that needs to get covered. Negotiating with customers and carriers is also a huge part of the job, The goal of the company is to provide exceptional customer service and make money. Negotiating the prices from the customer and the carrier is crucial to the job. Management is key at PLS. The managers there are extremely helpful and they want you to succeed. They are always at their employee's disposal. The hardest part of the job is landing the customer, The initial cold call is the first impression and obviously important to the job. It's also tough to find a customer who needs or wants the services of PLS. If theymore... don't want the service, then it is hard to land them as a customer. The most enjoyable part of the job is interacting with the people who work there. In this job, communication is key and relying on your coworkers is crucial. The people who work there are all hard working and easily approachable and helpful. It's never a problem to ask anyone for help or try to help them out on their own book of business.less
It was a good learning experience, horrible management.
Customer Service Rep (Former Employee) – Freeport, NY – September 7, 2015
Managers would always be late, sometimes I felt like i would do more of there job then they actually would. The pay was not good and it involved much work. We would cash checks, forced to sell our services, and the customers wouldn't like it because they want to go in and out very fast. The process that our managers made us do, took very long and our computer systems are always very slow. The good thing that came out of the experience is that I gained more experience on how to deal with customers problems, became more officiant with money, and was better at resolving problems or complaints.
Productive and fun work place, taking care of customers
Administrative Assistant (Former Employee) – Milwaukee, WI – August 31, 2015
A typical day at work is answering phones, underwriting, repo letters and making new payday loans and title loans. I learned to be more friendly and treat each customer as you would want to be treated. I was the training manager and knew every policy there was. The management was great I really enjoyed this job. My co-workers were friendly and always took care of business. The hardest part of my job was leaving at the end of my shift. The most enjoyable part was my schedule and the lovely customers.
Good, fun, but no security....use it as a stepping stone.
Account Executive (Current Employee) – Houston – August 17, 2015
You have 5 to 6 months to chill, and by that time you better either be ready to perform, or have a new job. Because they will fire you. And the person outside of the manager who's been there the longest has only been there for 2 years, give or take. Take it for what it is and move on.
fun people, management is cool, laid back atmosphere, you get freebies often.
no job security, pay is at best $1200 every two weeks until you start sales.
• Received inbound calls Assisted with questions and probed customers to obtain full understanding of what information is being requested? • Documented all calls thoroughly to accurately reflect the inquiry of customers using a Call Tracking • System. • Monitored Call Tracking for responses from the administrative team so calls were returned promptly • Ensured that requested orders were available on the mean plan