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PlumChoice
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17 reviews

PlumChoice Employer Reviews

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Great Job
Remote Customer Service Agent (Former Employee), Atlanta GaApril 24, 2014
Basic Customer Service great company to work for
Receive inbound calls
Help customers with there every needs
Provide excellent customer service
Sell products of the bank
Perform other duties as necessary
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Call Center Helpdesk Support - Work from home
IT Support Specialist (Current Employee), Work from HomeMarch 26, 2014
Pros: work from home, paid time off
Cons: temp for over a year, sharing ideas for improvements is discouraged
Whether you're taking inbound calls or making outbound calls as well as if you are handling issues for residential or business customers depends on the department in which you work. It's a call center environment where you work from home and are connected by VPN to the central office. Employees generally communicate with management and with each other – more... through chat and email, with phone conversations being seldom. The work itself is typical remote helpdesk support where you fix most issues by accessing the customers' systems, with an occasional walk-them-through-it network support.

PROS: The pay is average and the benefits are decent. The job itself is pretty easy and it's nice to work in basketball shorts and a t-shirt if you want. The paid time off is generous when you finally are a permanent employee.

CONS: They generally hire through temp agencies and will tell you it takes about 4 months to be converted to permanent, but that's a lie. The average time a person is a temp is about 1.5-2 years, so don't expect benefits or paid time off for about that long. Also, if you are the kind of person who wants to contribute to the growth of an organization by providing suggestions and ideas, move on to the next gig because they will ignore your ideas 99.9% of the time.

SUMMARY: If you're OK with being a temp for a long time and you don't care if your ideas are ignored, it's a pretty decent company. – less
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Great "Work From Home" Company
Remote Support Technician (Independent Contractor) (Former Employee), HomeDecember 11, 2013
Pros: work from home
Cons: very short lunch, all interaction with supervisors is done via web chat, you have to leave a message for anything that requires a phone call, they email you instead of calling you back
I enjoyed my contract fulfillment. Being a remote technical support agent allowed me to take advantage of the great custom PC I've built for myself. There's a lot of multitasking involved but the co-workers are great.
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Such potential destroyed for no good reason.
Sales (Former Employee), Lowell, MADecember 6, 2013
Pros: they did have some great people there - almost all of them have left or been fired.
Cons: low pay, management disconnected, backstabbing common
It is a shame that PlumChoice ended up the way it did. Ted had a great idea but it has been destroyed. The culture at the company is dying and almost everyone (whether they admit it or not) is fearful for their job. Axing people without any notice is a common theme from the top all the way down to the very bottom workers - almost like it is now a core – more... theme of the company.

Another bad practice at PlumChoice is the hiring of "Sales Professionals" which really end up being call center agents. You are explained a job in one way and find out it is quite different. Deception starting that early is never a good sign. And when it goes downhill from there you know you are in real trouble. – less
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PlumChoice
Senior Customer Support Manager (Former Employee), Lowell, MANovember 1, 2013
Pros: great work life balence
Cons: not very exciting
They are a nice company but no significant challenge. They have some technology but do not appear to be investing in the development of the product.

They must believe that riding on the coat tails of others is a solid business model because that is what they do...add value to large ISP product offering and sell these offering to your grandmother.

Hey – more... they claim 400000 subcribers. Hey 10 bucks a month for each makes a nice 50 mil business but no excitement. – less
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Not a permanent job dead end.
tech support (Current Employee), Lowell, MAAugust 13, 2013
Pros: friendly co workers, okay pay.
Cons: retention department instead of customer service, temp job only, shift bids you can't say no to.
I worked here for 5 months so far, and dealing with customers being angry because of things added to thier bill. It's an okay job at first being a temp, but thisjob is only just a temp. They do shift bids depending on how good you are at saving subs and sales. Not much on customer service. They rather have you force the product on them instead of assisting. – more... So, the hours you may have won't be the same nor the days off. Managment is okay, though if personal things come up they take it pretty hard. You can also work two days remote and the rest must be in the office, but you have to use a hard line no cellphones. The program of citrix they use isn't the best. It lags, shorts itself out and it's pretty annoying. – less
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Perhaps working in the IT department would've been best.
Customer Service Representative (Former Employee), Billerica, MAApril 25, 2013
I was a customer service rep for this company when they held a contract for Circuit City. It's probably been one of the worst jobs I've ever done. I had to handle some pretty upset people. Working hours weren't always the best. Breaks we're very strict and short.
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started out great, but they lost their values and customer satisfaction became secondary to numbers
SMB Tech Support (Former Employee), Billerica, MAApril 8, 2013
Pros: great knowledge base and system for chatroom with other techs
Cons: zero training and too many zero-tolerance rules
was set up and modeled properly and had a great operational structure. After 3 years, it became apparent that numbers (quantitative measures) were more important than our original mission of customer satisfaction. Company became more focused on internal policies than actual customer satisfaction. More and more attention was being paid to scripts and – more... quantitative analysis than how we could best assist the customer. Resigned after 3 years. – less
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No advancement
Remote Technical Sales Supervisor (Current Employee), RemoteMarch 20, 2013
Pros: good benefits
Cons: management, advancement, raises, overworked
Management seems to be less qualified for their positions than the people below them. No room for advancement, supervisor to agent ratio is extremely unbalanced.
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Life there as a agent
Tech (Current Employee), Remote employeeFebruary 19, 2013
Pros: work from home
Cons: the ability to put your boss on mute and ignore him when he annoys you
It's not a Bad place to work but it has SERIOUS downsizes. It is nice to work from home really... there are weeks I do not wear pants.

But it IS a sweat shop.
They WILL usually feed you a line to stay as a temp then let you go at a heart beat.
If you actually stick around to get bennies as a full time employee, it will be a miracle. Let's be honest – more... there IS not any real path to promotion or growth.

And yes it IS a dead end job.

That said ... it IS great if you are using it to go to school or need something flexible as a side income. Not however as a primary income. – less
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24/7 365 company online help desk
PC Technician (Current Employee), Lowell, MAJanuary 17, 2013
Pros: good feelings when you help someone with a problem.
Cons: flex shifts and low pay
The hours and pay are not the greatest. The goals for number of calls per hour are hard to maintain due to the varied problems that are addressed. A temp to hire job that remains in contract status until you show you can met the goals. Supervision is good but they must maintain the goals for their group and monitor very closely. Their systems need to – more... be updated, they have some bugs but are okay for the most part. They are a very high rated company as far as customer service. The coworkers are in a message group and help from coworkers is always available. – less
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Nice place to work, but the company was always on shaky ground.
Overswaw staff of 10 IT technicians (Former Employee), Billerica, MAJanuary 11, 2013
Pros: people
Cons: some levels of management
A typical day included Change Management review, Active Directory administration, Blade-SAN architecture monitoring, design and review. Budget monitoring and defining, Service Desk monitoring, etc.
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Tech support Position
Support Specialist (Former Employee), Billarica MANovember 7, 2012
Pros: working from home
Cons: some of the schedueling
Nice company, Working from was a nice experience, however wished there was more interaction between employees and management, toughest part of the job was having to deal with some if the internal technical issue
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Great facility and parking, bright with lots of windows, clean.
Customer Service/Sales (Former Employee), Scarborough, MEJuly 22, 2012
Pros: occasional donuts or pizza and holdiday snacks, incentives
Cons: high turnover of employees
Working at an inbound call center I learned that listening, empathy and timely solutions are critical to overall customer satisfaction.
The supervisors and managers I've had in the past were always willing to help with difficult issues to assure satisfaction for the customer. I would say 95 per cent of my co workers were great. I've maintained friendships – more... made at work to date.
Occasionally, you just can't please a customer. That is the hardest part of the job, because the most enjoyable part of the job is knowing you made a difference and helped someone, retained a customer and knowing they are happy. – less
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A company in crisis
Human Resources (Current Employee), Billerica, MAJune 29, 2012
Cons: 70 hour weeks, lousy benefits, stressful and hostile work environment
a new CEO took over in January, fired people. Every employee is scared to lose thier job, at least until they can get out!

The company is bleeding money and the finger pointing is amazing.

The harder you work the less they appreciate you.

I have worked for sweat shops before but not THIS BAD!!!

STAY AWAY PLEASE!

February 19, 2013

You hit it on the head. Not surprized that this is from someone from HR

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Temp Scam
Remote Desktop Technician (Former Employee), Twin Falls, IDJune 4, 2012
Pros: money was tolerable for work from home
Cons: everything else.
Worked for Plumchoice through Insight Global Temp Agency. It was a complete temp scam -- they hired hundreds of people on, worked them until they burned out, then fired them the second they could. Promises of being brought on full time or benefits are a falsehood, no one ever makes it.

General call flow was you would contact a customer who was paying – more... $99 to avoid having to talk to India, usually for some form of severe spyware issue. Then you would have to get them to a horrifically designed website with a particularly obtuse URL, get them to click an icon that was literally scrolled off the bottom of the screen, put in a code, and then you would be remoted into their computer, at which point you were expected to work your magic.

Each call required 7+ forms to be filled out, each for a different manager at AT&T's ego, each having the same data, each requiring you re-type the form (as copy / paste was disabled). Horrifically repetitive work which took significant time, and no time was allotted by management to do this -- you were expected to fill out these forms while on your next call.

Management was the rare combination of both nonexistent and a micromanagement nightmare -- the managers were impossible to reach in emergencies, gave no constructive feedback at all, were completely hands off, but at the same time were also always watching for "ways to improve."

In short: The job is low paying technical work. If you can live without any benefits (you will never get them), no job security (you will never be brought on full time), and no right to ever take a sick day or personal day (you have none, and taking one is grounds for dismissal), it is a fine job to work at while looking for better employment elsewhere. – less