Pros: work from home, paid time off
Cons: temp for over a year, sharing ideas for improvements is discouraged
Whether you're taking inbound calls or making outbound calls as well as if you are handling issues for residential or business customers depends on the department in which you work. It's a call center environment where you work from home and are connected by VPN to the central office. Employees generally communicate with management and with each other through chat and email, with phone conversations being seldom. The work itself is typical remote helpdesk support where you fix most issues by accessing the customers' systems, with an occasional walk-them-through-it network support.
PROS: The pay is average and the benefits are decent. The job itself is pretty easy and it's nice to work in basketball shorts and a t-shirt if you want. The paid time off is generous when you finally are a permanent employee.
CONS: They generally hire through temp agencies and will tell you it takes about 4 months to be converted to permanent, but that's a lie. The average time a person is a temp is about 1.5-2 years, so don't expect benefits or paid time off for about that long. Also, if you are the kind of person who wants to contribute to the growth of an organization by providing suggestions and ideas, move on to the next gig because they will ignore your ideas 99.9% of the time.
SUMMARY: If you're OK with being a temp for a long time and you don't care if your ideas are ignored, it's a pretty decent company.