Typical sweatshop work for metrics environment.
Technical Support Representative Esc Technician (Current Employee) – Remote work from home. – May 17, 2015
While some of the co-workers at Plumchoice will remain lifelong friends, the work environment is lacking recently after policy changes that focus more on numbers and less on actually helping the customers. I would like to note this was not the case when i first started there but over the last year the company has really taken a turn for the worse. A typical day consists of taking calls and connecting into customers computers remotely and fixing whatever problems they have. You are expected to constantly be taking phone calls no matter if you are currently connected into 3 computers and cannot get anything done on the systems you are already connected into. I dont want to sound like i am bitter, i thrived and was hired permanently after 10 months as a temp, and maintained my stats in the top 10 across the board. However this company is losing business and the timing directly correlates to the shift in morals in the business as a whole. Therefore I am entertaining other job offers and searching for a company that I can make a difference at.
Production numbers matter more then customer satisfaction.