Pro's - Pay is great most of the employees are nice.
Con's - Hours are ok, Pay is great as long as you make sure you follow all rules i.e. be there on time, go to breaks on time and come back. You are treated like a child if you need to go to the rest room, you have to ask and then you are forced to take a break and if the calls are slow you are forced to take an unpaid extra lunch. Your computer runs slow but you are expected to have a call time of no longer than 8 minutes. If you take an approved day off it effects your pay for two weeks you will fall down to your base pay. Your vacation time is based on hours you work, which if you are deviated many times during the week you hours are less. I believe if they feel they have to treat their employees like children then they need to remove those people whom are acting like children and fire them and not take it out on the rest of the employees.