Agent (Current Employee) – Akron ohio – October 12, 2015
This company has a class starting every two weeks. The reason is your either fired or quit. It really is sales.poised as customer tech call center. The supervisors are very immature as one likes to play hide and seek. It's shocking they haven't been sued for all the s harassment and touching that goes on there. I would say if you like professional....then this is not the place.
Technical Support Liason (Former Employee) – Akron, OH – June 30, 2016
You are not guaranteed to be paid on time. You must raise your hand to use the bathroom, and IF they allow you to go, they will make you take 2 more calls first. You are constantly penalized for things that are out of your control. overall terrible place to work
tech support (Former Employee) – akron – November 25, 2014
By far out of all the call centers I have worked for plusone takes the number 1 spot for worse call center. You get written up for every little thing you do. Breaks are scheduled 1 to 2 hours before your scheduled break actually is. Too many changes that aren't considered about how there employees would feel that's why turn over is high. You have to raise your hand for help and sme's and sups will just look at you and keep walking. Half of the sme's don't know what they are talking about. Can't go to the bathroom when u need to or u have to take your break early. This place is very strict and treat employees like kids.
credit dispute specialist (Former Employee) – Draper, UT – May 27, 2016
seems to be easy to follow through on. I have learned communication is a big deal with this company. Looking to forward to working with people. plus one seems to be a high fast pace job which i enjoy being around.
Tech Support (Current Employee) – ohio – January 15, 2016
Pro's - Pay is great most of the employees are nice.
Con's - Hours are ok, Pay is great as long as you make sure you follow all rules i.e. be there on time, go to breaks on time and come back. You are treated like a child if you need to go to the rest room, you have to ask and then you are forced to take a break and if the calls are slow you are forced to take an unpaid extra lunch. Your computer runs slow but you are expected to have a call time of no longer than 8 minutes. If you take an approved day off it effects your pay for two weeks you will fall down to your base pay. Your vacation time is based on hours you work, which if you are deviated many times during the week you hours are less. I believe if they feel they have to treat their employees like children then they need to remove those people whom are acting like children and fire them and not take it out on the rest of the employees.
Tech Support (Former Employee) – akron ohio – August 6, 2015
Co-workers are excellents!!! Only good thing I would have to say. You sit at your desk and take calls all day, if needed to go to restroom you would have to take your break early. Working 7 hrs only gives you one 15min break each day. If overtime is needed its mandatory, if you don't do it you'll will be written up. You get written up about every little thing..... LITERALLY! Management and higher staff will love you when your stats are good. have one bad day or a bad stat your on the bad list, like the worst employee every.
shorts breaks, unable to go to restroom when needed
Customer Service Representative (Former Employee) – Akron, OH – October 9, 2013
Taking inbound coustomer calls can be very interersting. Having patience is the key at times to dealing with customers.A typical day is pretty much getting yelled at because someone did not pay their bill and now their service is off. Or a customer complaining about the rates being too high. Even when running into problems the management was also there and helpful. Just maintaining a good attitude is the hardest part of the job especially when you are new. I love helping the customer with their questions payment or problems.
My day would start off by talking to a customer who would like to get the modems added and activated to their account. The first thing I would do is get all the information that's on the modem that I needed and activate the modem. There are occasions when I would do all of the steps and the customer still would not have service. The hardest part of the job is not being able to get the service activated because the customer would have to try all of the outlets in the home until they found one that would work. Sometimes you would have to do more trouble-shooting learned how to fix issues with my internet if I were to have any. The management could be a whole lot better communication to me isn't that great. You do not find out anything until someone comes up to you and say sign this paper. Management don't address anyone when they walk by they never say hello ever. The hardest part of the job is customers cursing you out about something you do not have control over. I enjoy working with people that I already know or the one's I just met since I have been working there.
Customer Support High Speed Internet (Former Employee) – 1115 Main St Akron, OH – October 16, 2012
I worked for this company for several months in 2012. It's a very clean place to work. The environment is very uplifting. They employ about 250 people.
Most people there are very well educated, college grads or part time students. I liked the people there. Made some friends. Most of the people who work there are struggling to make a living. The job is very hard for some because the emotional strain of dealing with angry customers.
This job will teach you how to deal with angry people.
Their bonus commission structure is very dull and they can't keep people for long.
Most people quit in the first three months. I quit because the stress was unbearable and I just could not take the abuse of customers yelling at me on the phone.
They pay $10 an hour in 2012 after you are there 90 days (most people quit).
free pizza on some days, nice people work there
high pressure phone work, angry, difficult customers
Customer Service Representative/Call Center (Former Employee) – Akron, OH – June 18, 2015
A typical day at this job involved answering inbound troubleshooting calls for cox cable. I would go in, schedule my breaks, then find a available seat in my supervisors section. They didn't like when you sat to far from your supervisor, so each section was colored specifically for the supervisors team.
I learned how to be patient at this job especially when irate customers called in over something that was impossible to fix over the phone without a tech coming out (A lot of customers would get angry because they didn't want to pay tech fees). But other than that it was o.k.
I disliked some of the managers there. The ones i did like, either demoted themselves or quit before i got to know them more.
My co-workers we're o.k. but we barely got to know each other because the calls we're so repetitive.
The hardest part of the job for me was working every weekend and holiday (Christmas eve, independence day, New years eve etc...) I worked from 6pm to 2am almost everyday. My only off days we're Monday and Thursday. So if a holiday landed on my off day, i was lucky. I tried to get my off days changed but they refused to let me do so.
The most enjoyable part of the job we're the nice customers and incentives we received. I enjoyed speaking with the customers who called in happy. And the bonuses we're good you had the ability to earn 10 dollars a sale.
Customer Service Representative (Former Employee) – Akron, OH – May 15, 2014
It was an easy, repeatitive thing to do. I learned to communicate efficiently. Management was difficult. Co-workers were cool. The hardest part is not being allowed to use the bathroom. Enjoyable part was the fun people.
We would troubleshoot internet, Telephone, and cable for customers over the phone. the training prior was very helpful and useful. the hardest part of the job is the environment some employees don't always see it as a work place. the most enjoyable part was to hear the customer on the phone happy and solving the problem for them.
Supervisor (Current Employee) – Akron, OH – October 23, 2013
PlusOne is a joke. They are try so hard to change their reputation, but are consistently doing things to prove their critics right. In training they sell you this dream that you can have all the overtime you want. I have yet to see an agent get a 40 hour paycheck. They do offer overtime, but then turn around and deviate agents during their normal shifts. They also tell you that it's wonderful being a supervisor, but it's not. They require you to do a lot of work outside of your scheduled shifts. Your not even allowed to check emails on the clock. They expect you to have the emails delivered to you personal cell phone, and then read and respond to them before or after your shift. Supervisors are also held responsible for their teams actions on the phone. If a customer complains about and agent, the agent and supervisor are suspended without pay. PlusOne will hire ANYONE, and expects the supervisors to take the fall for their poor hiring choices. Warning only work for this company if you are desperate, and I mean truly desperate. They will make you hate call centers. Oh and they tell you when and if you can go to the restroom.
Restricted restroom breaks, constant deviations, supervisors held accountable for their poor hiring choices
Technical Support (Former Employee) – Akron, OH – April 17, 2014
A typical day here for me was a 10 1/2 hour shift with two fifteen minute breaks and an half hour lunch but in between those intervals it was just hectic. We took back to back phone calls and you have a goal of trying to make each phone call 5-8 minutes long. The job entailed solving the customers problem with their internet, cable, or home telephone and then trying to sell or upgrade services, all while obtaining amazing customer service. Co-workers here either made it nearly impossible to enjoy your job or they made you love to be there, there was no in between. The area is not a very safe, pretty much in the middle of a ghetto city which could describe why some people in the work place would completely ruin your day. The hardest part of this job to me would have been putting up with all of the co-workers and upper management who did not know how to do their job. Not to make it seem like every person there was terrible, because they all were not, just the most who were could have or will ruin the atmosphere for you. The best part of this job though would also be the few people who become long lasting friends, because they made being there with co-workers and customers who tend to use disturbing language, somewhat enjoyable. I will miss some of the people from this previous workplace but I am happier to move on to a more organized, successful industry.