PlusONE Communications Employee Reviews

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A Place to work
TRAINER/SUPERVISOR (Former Employee) –  Akron, OHSeptember 21, 2017
I worked here it was hard, but if you can somehow manage to do your job, you should be fine. They pay well if you do your job so there you go with that.
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Good advancement opportunities
Quality Assurance Analyst (Former Employee) –  Akron, OHJuly 29, 2017
Paid training was a big benefit. The trainers where very helpful and I enjoyed learning. The chance for advancing in the company was good. Benefits such as health care were good.
Pros
flexible hours
Cons
short breaks
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All play no work
Internet Support Representative (Former Employee) –  Akron, OHMay 14, 2017
It may sound like a good idea, but PlusOne was a place for children. It started out as a decent job with decent pay. Then they were sold and the owners son was in charge. He had his friends in the middle of the call center laughing and playing while you were trying to talk to an irate customer about their cable not working. They took our pay down by $2-3 and placed everyone at the base rate of $10. We used to be paid for working 2nd or 3rd shifts.
Pros
fun environment
Cons
not enough pay; no professionalism
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Standard Telecomm company
Customer Service Representative (Former Employee) –  Akron, OHMay 12, 2017
Pretty standard work environment, Cubical, phone take 20+ calls a day, 3 breaks, 15 min paid, 30 min unpaid, 15 min paid, respectively, required sales monthly
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If you need money, then work here
Customer Service Representative (Former Employee) –  Akron, OHApril 10, 2017
The other employees are fantastic to work with. Everyone above that with a minor exception of maybe two have no real strategy for success.

Massive amounts of turnover and zero job security. The owner and his son have such bad tempers and mood swings you never know what you're getting into on a daily basis. The operations managers are dictatorial to say the least but hey, they are just following orders. You're made to wait to go to the bathroom, mostly, until your breaks, unless you have a medical excuse. Even then, sometimes they don't acknowledge it. Many times those with medical problems have gone in their chairs. Over 50 plus employees and one bathroom for each gender with two stalls a piece. Once OSHA was called on this issue and the owner said the second floor bathrooms were able to be used as well. This is a fallacy. They lock those doors or are only for training and if you are caught up there you can be terminated. It's true. It's happened.

Every other week they have systen issues and profiles don't work. Main reason being is that they don't even make the computers any more and the company won't reinvest in itself. Antiquated equipment in a call center for tech support is not a good thing.

When the client comes in the agents are handpicked from those that have been there the longest because they know what to lie to them about. The dishonesty that this company is involved with is staggering.

From fraudulent billing and payment systems you have to watch out. Think you worked overtime? Think again because it was out of that pay period. Think you made comploance
  more... for your 14 an hour but were late a couple of times, think again. You will be deviated and it will put you out of compliance.

Point system for being reprimanded. Honest mistakes of not logging in and out of your phone properly, even if you did but they changed their phone systems, you still get reprimanded. That's ok, because if you accumulate too many... and they like you, they'll turn a blind eye. If they dont like you, you're out the door.

They have you sign a piece of paper during orientation saying you read the handbook, and don't cover it. Even if they do, then it doesn't matter because they can change it any time to fit their needs. You don't get a copy of it. Can only remain on the work computer. Which is fine and dandy to avoid lawsuits since you would have to sue the company to get a paper copy.

They have zero strategies to help you succeed. In my time there I have observed over 10 supervisors come and go in a 3 year period. They are treated like garbage. One was told he was like a cancer to the call center, others were so verballu abused they quit immediately.

You get no real support other than told to look at a website for answers because there is no floor support. They do have two people that help out who really want to help but are stretched 50 ways to Sunday so that becomes sporatic sometimes.

The most refreshing part of the job, was quitting.
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Pros
Keeps you paid until the next gig
Cons
Leaving there
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Terrible place to work
Human Resources and Talent Acquisition Manager (Former Employee) –  Akron, OHApril 10, 2017
Poor management is an understatement. No work life balance. They do not care about their employees. Training is terrible and pay is very low. Everything they say is the interview process does not come to be true.
Cons
no bathroom breaks
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Fun place to work at
Inbound Call Center Representative (Former Employee) –  Akron OhioMarch 23, 2017
Plus One Communications is a great place for customer service great people to work for they give you incentive to do the best if you're on time you get paid more if you're not you get paid a flat rate of $10 an hour you get Commission on top of your regular pay they work with you the only thing that I ask that you be on time all in all great place to work
Pros
Great people
Cons
Sometimes you get upset customers
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Horrible Environment
Subject Matter Expert (Former Employee) –  Akron, OHMarch 6, 2017
Very harsh conditions. Unsafe area. It has horrible facilities such as 1 bathroom for 75 men and 1 bathroom for 75 women. Parking is very limited and often broken into.
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Productive
Performance Supervisor (Current Employee) –  Akron, OHFebruary 16, 2017
Busy Call Center
Days go by quickly
Employees are diverse and fun
Knowledgeable Trainers and Supervisors
Monthly Bonuses easy to attain
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Productive
Customer Service Representative (Former Employee) –  Akron, OH 44301January 31, 2017
the job was a great learning environment, you'll learn something new every day and communications skills improved daily. The Supervisors are very helpful, and willing to walk you through whatever that you need assistance with. Nice people to be around.
Pros
working schdeule
Cons
organization
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No integrity! RUN!
CSR - Customer Service Representative (Former Employee) –  Akron, OHJanuary 6, 2017
These people are crazy. They want you to work with little training. They don't tell you about sales until you get on the floor. Can't get out of training without them unless you are "kissy" with the trainers. Please don't get sick while working here. You can kiss your job goodbye! A Co-worker ended up in the hospital for days. Co-worker was fired when they tried to return. Good people work here, upper management team is very underhanded and shady. Very high turn over. They only care about money. The pay is 9 dollars! NOT 14! You have to be early everyday to make that. Never late from break. Never early to break. Sometime they Wil let you take break and then send you home early. You lose money working here. RUN!
Cons
Everything
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Ruuunnnnn
Customer Service Representative (Former Employee) –  Akron, OHJanuary 3, 2017
Plus One Communications is the worst place to work. Pardon me if I sound like a disgruntled former employee, but the training they give is substandard. They rush you through and then expect you quickly pick up. They offer a pay of $14, now after training, but God forbid if you get sick or have a family emergency, then you're dropped to your base pay. The company is listed as The Akron Fish Market and you will be discharged if they don't like you, or if you don't sell enough Cox Communications products. If you are able, go to a more reputable company that take time and really invest in their employee's from the training to helping you move to the next level in your career path.
Pros
None
Cons
Too many to list
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Bad!
CUSTOMER SERVICE LIASION (Current Employee) –  Akron, OHDecember 7, 2016
no job advancement and no leadership throughout the company. A stressful work environment and makes for a hostile attitude of team member. Overworked staff members and no benefits of working at this job
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The worst place I've ever worked
Technical Support Liason (Former Employee) –  Akron, OHJune 30, 2016
You are not guaranteed to be paid on time. You must raise your hand to use the bathroom, and IF they allow you to go, they will make you take 2 more calls first. You are constantly penalized for things that are out of your control. overall terrible place to work
Pros
decent pay
Cons
everything else
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PlusOne
Call Representative (Former Employee) –  Akron, OHJune 2, 2016
I wish they had more availability as far as hours are concerned. It made it quite difficult for the work/life balance and the pay could've been better.
Pros
none
Cons
short breaks, very stressful calls
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only heard from word of mouth
credit dispute specialist (Former Employee) –  Draper, UTMay 27, 2016
seems to be easy to follow through on. I have learned communication is a big deal with this company. Looking to forward to working with people. plus one seems to be a high fast pace job which i enjoy being around.
Pros
self explanatory
Cons
none at this point
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Positive
N/A (Current Employee) –  Akron, OHMay 12, 2016
Good company with great management that give plenty of opportunity for advancement. I would recommend PlusOne to anyone seeking a great opportunity.
Pros
Management
Cons
None
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it is a call center
Data and Video tech (Former Employee) –  Akron, OHFebruary 13, 2016
I did not like working there. I felt that is personally was not the place for me and I had to move on. I don't have much more to say.
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Pro's and Con's
Tech Support (Current Employee) –  ohioJanuary 15, 2016
Pro's - Pay is great most of the employees are nice.



Con's - Hours are ok, Pay is great as long as you make sure you follow all rules i.e. be there on time, go to breaks on time and come back. You are treated like a child if you need to go to the rest room, you have to ask and then you are forced to take a break and if the calls are slow you are forced to take an unpaid extra lunch. Your computer runs slow but you are expected to have a call time of no longer than 8 minutes. If you take an approved day off it effects your pay for two weeks you will fall down to your base pay. Your vacation time is based on hours you work, which if you are deviated many times during the week you hours are less. I believe if they feel they have to treat their employees like children then they need to remove those people whom are acting like children and fire them and not take it out on the rest of the employees.
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Think twice
Agent (Current Employee) –  Akron ohioOctober 12, 2015
This company has a class starting every two weeks. The reason is your either fired or quit. It really is sales.poised as customer tech call center. The supervisors are very immature as one likes to play hide and seek. It's shocking they haven't been sued for all the s harassment and touching that goes on there. I would say if you like professional....then this is not the place.
Pros
Hours flex
Cons
Pay bonus no benefits
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Overall rating

2.8
Based on 44 reviews
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2.5
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2.8
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2.5
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2.4
Culture
2.5

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