A typical day at this job involved answering inbound troubleshooting calls for cox cable. I would go in, schedule my breaks, then find a available seat in my supervisors section. They didn't like when you sat to far from your supervisor, so each section was colored specifically for the supervisors team.
I learned how to be patient at this job especially when irate customers called in over something that was impossible to fix over the phone without a tech coming out (A lot of customers would get angry because they didn't want to pay tech fees). But other than that it was o.k.
I disliked some of the managers there. The ones i did like, either demoted themselves or quit before i got to know them more.
My co-workers we're o.k. but we barely got to know each other because the calls we're so repetitive.
The hardest part of the job for me was working every weekend and holiday (Christmas eve, independence day, New years eve etc...) I worked from 6pm to 2am almost everyday. My only off days we're Monday and Thursday. So if a holiday landed on my off day, i was lucky. I tried to get my off days changed but they refused to let me do so.
The most enjoyable part of the job we're the nice customers and incentives we received. I enjoyed speaking with the customers who called in happy. And the bonuses we're good you had the ability to earn 10 dollars a sale.