Productive but not very organized!
Technical Support (Former Employee) – Akron, OH – April 17, 2014
A typical day here for me was a 10 1/2 hour shift with two fifteen minute breaks and an half hour lunch but in between those intervals it was just hectic. We took back to back phone calls and you have a goal of trying to make each phone call 5-8 minutes long. The job entailed solving the customers problem with their internet, cable, or home telephone and then trying to sell or upgrade services, all while obtaining amazing customer service. Co-workers here either made it nearly impossible to enjoy your job or they made you love to be there, there was no in between. The area is not a very safe, pretty much in the middle of a ghetto city which could describe why some people in the work place would completely ruin your day. The hardest part of this job to me would have been putting up with all of the co-workers and upper management who did not know how to do their job. Not to make it seem like every person there was terrible, because they all were not, just the most who were could have or will ruin the atmosphere for you. The best part of this job though would also be the few people who become long lasting friends, because they made being there with co-workers and customers who tend to use disturbing language, somewhat enjoyable. I will miss some of the people from this previous workplace but I am happier to move on to a more organized, successful industry.
Breaks, Healthcare, and Dress-Down Days.
Bad Area, Most Co-workers, and Upper Management.