Customer Support High Speed Internet (Former Employee) – 1115 Main St Akron, OH – October 16, 2012
I worked for this company for several months in 2012. It's a very clean place to work. The environment is very uplifting. They employ about 250 people.
Most people there are very well educated, college grads or part time students. I liked the people there. Made some friends. Most of the people who work there are struggling to make a living. The job is very hard for some because the emotional strain of dealing with angry customers.
This job will teach you how to deal with angry people.
Their bonus commission structure is very dull and they can't keep people for long.
Most people quit in the first three months. I quit because the stress was unbearable and I just could not take the abuse of customers yelling at me on the phone.
They pay $10 an hour in 2012 after you are there 90 days (most people quit).
free pizza on some days, nice people work there
high pressure phone work, angry, difficult customers