Collections Specialist (Former Employee) – Kalamazoo, MI – August 17, 2017
Being a collections specialist meant you had to be on the phone 90% of the time, making calls and trying to collect customer's debt. I was lucky and had good supervisors, however supervisors don't have a lot of control on what happens because their bosses make those decisions. Hourly pay was okay, but once commissions changed it was a lot harder to make the same amount as before. Customers can get pretty upset over the phone (which can be understandable), however I was taught on what to say and how to approach calls differently. As frustrating as the job could be, it was a fun environment most of the time.
It takes a certain kind of person to enjoy the job
Customer Service (Current Employee) – Pittsburgh, PA – August 15, 2017
There is a lack of communication when it comes to the federal regulation changes in the banking community. Management is unorganized and regularly unavailable. Co workers are kind and extremely helpful when answering questions. It has long hours, great if you live in the city, but expensive if you need to commute.
Sr Financial service representative (Former Employee) – Pittsburgh, PA – August 15, 2017
I took inbound calls from customers whom wanted to know their balance, see if a check or card payment went through their accounts, I assisted with upselling overdraft products to customers whom accounts were overdrawn. I ordered checks and debit cards, helped in locating a local ATM near their location. I participated in their program that assisted blind callers in the use of an ATM machine. I assisted in the training of the new hire financial service consultants, I also did take escalated calls from customers whom needed to speak with a supervisor when a supervisor might not be available.
pnc didnt care about employees. I have two small children and the branch i'm at is understaffed they want everyone to work 6 days a week all day everyday and stay late. they are the lowest paying bank out of all the banks
Universal Branch Sales and Service Associate (Current Employee) – Florence, KY – August 14, 2017
It's a good job but you work your butt off and you don't get what you deserve, I'm a full time student and sacrifice so much for my job. I wanted to get a promotion and was told that I wasn't good enough. My job is stressful because I took on a lot of responsibility and management still didn't care. In order to move up in the company you have to kiss everyone's butt.
I loved my fellow co-workers and they were the ones who helped me get through everyday
management, pay, very stressful and they push goals down your throat.
Teller (Current Employee) – pittsburgh – August 14, 2017
I love working for PNC bank, if it wasn't for the managers themselves I would never want to leave. Although the hours are long (8am to 6pm) I still enjoyed myself while at work. The hardest part is working with the managers who do not care about anyone but themselves. I've made life long friends besides that, and it makes the work day go by quickly.
We had a fun group to work with. The building had a cafeteria which was convenient for lunches and snacks.
We used our computer to sign in our start time and would log out for breaks, meetings, etc. The job was not hard, you just had to pay attention to detail when logging in information in the data bases as other departments depend on the information to do their jobs.
large building with outside tables for lunch or breaks.
MULTI CHANNEL SALES ASSOCIATE I (Current Employee) – Kalamazoo, MI – August 14, 2017
PNC is a great company to start a career at. The managers will work with you to make sure you are getting into the line of business that you want to work in. They have plenty of opportunities for advancement if you are willing to put in the effort. Your day varies based on the position you are in. We have branches, call centers, out of branch sales and multiple other lines of business. The culture is very friendly, I have always enjoyed the environment created by my coworkers. The most difficult part of the job is the amount of goals set for someone to accomplish, it can be overwhelming, at the same time extremely motivating. There is always something to work on. The most enjoyable part of the job is the relationships created within the workplace and with the customers.
health benefits, time off, hours, work enviornment
Loan Servicing Specialist II (Former Employee) – Pittsburgh, PA – August 14, 2017
It was nice pay but the amount of work and training you go through without more pay is quite extensive. The grading scale is quite outrageous as well depending on who is monitoring your calls. Some are lenient some are extremely over bearing and unrealistic.
Consumer Support Specialist (Current Employee) – Kalamazoo, MI – August 13, 2017
PNC has a great flexible schedule that allows me to work my job around my everyday activities. I have learned how to better communicate with customer over the phone verses my the traditional face to face way. The management works one on one with you to help improve your performance and answer questions.
I really enjoyed working here. The corporate culture was much better than the average bank and the work environment was good. It felt more fun than the average bank, and the customers recognized it. However, pay wasn't good compared to other banks.