Desktop Support (Current Employee) – 600 Grant Street Pittsburgh PA – April 7, 2014
• Oversee the daily performance of computer systems. • Answer user inquiries regarding computer software or hardware request to resolve problems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Confer with staff, users, and management to establish requirements for new systems or modifications • Setup /troubleshoot & resolve problems with Lotus notes for users
Comfortable Work Setting w/Professional Team Members
IT PM - Contractor (Former Employee) – Pittsburgh, PA – March 13, 2013
Change Management PM assignment was an interesting project assignment that increased my collaboration skills with other PMs, Developers, BA's/QA/Production Team to easily move changes for a large project through the system. Worked with team members who were willing to answer questions and provide insight into how and what procedures and applications were used easily ramped up my productivity. Management was open and willing to provide feedback to enhance knowledge and productivity.
Having the ability to work on my own but also get assistance when questions arose to move a project forward.
the people and working through similar sdlc processes
Outbound Sales Representative (Former Employee) – Oshtemo, MI – March 6, 2013
The best part of the job was my Team Lead she was amazing. The employees were decent. I learned basic banking skills such as helping customers with their banking needs and wants helping them with re-ordering a debt card or a stolen card, making sure when they went on vacation they would have a note in the account letting the next person that worked on that account if any fraudulent activity happened they would know if or not the customer was out of the country or not. Loans, interest rates etc. The experience with PNC wasnt as i was hoping but it has made me understand banking a lot more than i did before i worked there.
1 hour lunches, vacation time after a couple of months working their, you can make your own schedule