Customer Service Events Manager (Former Employee) – Fontana, CA – June 7, 2016
point 180 is an ok company to work for if your young and like to work everyday somewhere different. Co-workers are nice people and helpful. The most enjoyable part of the job is the big events that we participate, like fairs for example. Management are there to help you, and to answer any questions.
General Manager (Current Employee) – Chicago – June 2, 2014
I have been working in Sales for over 20 years and this is the absolute worse company! The Regional Manager is a an ignorant, arrogant Bully! Contacted HR with no help! You work 6 and 7 days a week 10 and 12 hours a day. You don't even make minimum wage with these hours. The more you do, the more they expect. The Chicago market is totallly Fraudulant.
Abusive managers make every minute of your life miserable. You have no work life balance and managers hardly work. They are only money motivated. THEIR money- not yours or your co workers. I've heard them encourage people to game the system and then act like they never said anything if you get caught. Head of account screams. Curses all the time and threatens to fire people. Never gets his facts just flies off the handle. Our area was #1 for years and then new leadership came in and it's been terrible ever since. I don't see this part of the company ever getting better. It starts from the top. Leaders treat employees like animals
really nice co workers
Just over minimum wage, no health benefits, No vacation time, No raises.
General Manager (Former Employee) – Minneapolis, MN – April 22, 2014
A typical day here is prospecting in different communities to set up sales events for services that international users would benefit from. Whether it be a flea market, Indian grocery store, big box retail store or festivals. The client we worked for was Vonage. So we would market and prospect in international markets who could use international phone service. Management was always there to help and would prospect side by side to help you grow in your role. Co-workers from other regions would also help each other by sharing best practices and how to create successful teams. The hardest part of this job was the language barriers sometimes. Building value of a product or service is different in each culture. You have to learn how to position to different people. The most enjoyable part was helping families stay connected with a service that was easily affordable.
Start-up in Arizona, managers were new to the area, fun and fulfilling.
Arizona General Manager (Former Employee) – Scottsdale, AZ – April 8, 2014
Just had launched a contract to sell Vonage Phone Services door-to-door. I learned a lot about the foundational structure of a company. I worked under pressure to hit quotas. I loved my team.
My typical day; arrive at the office in the morning. Conference call area manager. Received the incentive of the day and shared that with my team. Distributed the phones and went to work knocking doors. Monitored sales as the day went on. Secured sales were entered at the end of the day. Reported to my boss.
Sales Manager (Former Employee) – Orange County, Ca – April 3, 2014
Mentor fellow sales associates/teams, develop/implement new/improved sales techniques, and insure all sales quotas are met, in store /via phone and email customer service, continuous follow up with new/established customers.
My coworkers were lovely for the most part, except for a few backstabbers. Due to the nature of the job, we were generally unsupervised and sent to seemingly random locations throughout the bay area to conduct sales of the Vonage service on laptops, which may have given off a relaxed feel except that the general manager genuinely distrusted her subordinates to the point of regularly accusing them of not acting properly on the job, even when they had customers as witnesses who told her that they were doing their jobs. General manager often lost her temper at her subordinates in front of customer and acted shady in general, making the work environment even more insufferable, and did not understand the meaning of the words "Clocked out." General manager called subordinates in their time off on a daily basis demanding we do things tied directly to our work, wanting us to do them from home without pay despite the level of involvement related to the task. The hardest part of the job may have been the environment: we were constantly exposed to the elements. One week we had hundred degree weather, and the next two weeks would be rain and hail. The only consistent thing was our exposure to it-full force. Everyone got sick at some point, and I came down with bronchitis because the General Manager didn't like even my most professional looking jackets and insisted I work uncovered on rainy days. General Manager tried to get me not to send her a doctor's note - going so far as acting emotional, trying to guilt trip me by saying I must not trust her because I wanted to send her a doctor'smore... note - generally acting very unprofessionally when I had to take four days off in order to recover from my bronchitis treatment. The next hardest part was just working with that General Manager. She was supposed to work from a long distance away while keeping up a communication. She spent more time stalking her subordinates and hoping they would mess up than she probably should have, and created an atmosphere of mistrust and unnecessarily high stress on top of the necessity to meet our sales quota. It was the best paying job I ever had at nine dollars an hour for a forty hour week, and the first full time job I ever had, but the stress is not something I would wish for ever again as it took a huge toll on my health and I wasn't the only one: One of my direct managers came down with a stomach ulcer, being the most severe case. Toward the end of my employment with the company, the General Manager was looking for excuses to fire me and made up several nonsense reasons to write me up. This came after I blew the whistle on her for calling me on my days off threatening me if I didn't perform essential job functions off the clock on my days off. Her behavior came after she was reprimanded by her own manager. The breaking point came two weeks before I gave my two week notice when she wanted to write me up for my involvement in a karaoke event while I was on break near my work station for the day, saying it was incredibly unprofessional. My coworkers pleas that I was on break and my behavior wasn't negative so it shouldn't have negatively impacted our work didn't matter to the General Manager. During that conversation, I gave my two weeks notice because I couldn't stand the harassment anymore and I was intending to move away soon anyway. I don't know how I did it, but I held that job for roughly six months. The most enjoyable thing about this job was the excuse to see so many parts and people of the bay area and of California in general. I had to learn how various highways intersected with each other between Concord, San Jose, and Sunnyvale, through Hayward. The travel and exposure to sunlight on mild days and people from different cultures and faiths was a pleasant and refreshing experience as well as personally educational. I also got to be privy to many large scale cultural festivals throughout the bay area, which was exciting. I was privileged to take glimpses into how the corporate world works behind the scenes. Although the job was unduly difficult, I learned much about the California work laws-specifically how many laws this company or perhaps just the General Manager broke on a day to day basis, and insisted her subordinates must break as well, which made me feel profoundly uncomfortable. I learned how to become more professional and how to treat people professionally, including the necessity behind the sending of doctor's notes when taking time off for your health which was not something I'd needed to do in the past for other jobs. I learned that Sales jobs and Customer Service positions are not the same, that I am an excellent Customer Service person, but that I am an awful Sales person and I would rather never again take up a sales job in the future if it were possible to avoid it. My coworkers were grade A, some of the best I've ever seen and I was proud to work beside these deeply talented individuals, but I'll admit we faced hell shoulder to shoulder. I wish nothing but the best for those talented people I was fortunate to work beside, as I respected each and every one of them. We were just blind-sided by the unexpected pit falls, including the first three weeks being expected to front the gas to attend each random work location because it took them that long to process your employment, as opposed to your standard first two weeks without pay. The additional stress of not having a regular work place or guarantee you were allowed to conduct business at the location the General Manager specified was unnecessary and made fronting the cost of gas even worse, especially as having a personal vehicle was a requirement because they didn't have storage sites from which you received your product each day-you were expected to store it personally in your car or in your home. Honestly, it was an insane experience and while highly educational and character building, I would not recommend this position to anyone. The pain was not worth that admittedly excellent pay, unless you are a silver-tongued devil and can make the commission to make that stress bearable. But when even the top sales people were jumping ship, I think that should say enough about this position. It may have just been my personal experience due to my general manager as well as my own failings as a sales person, but I know my coworkers were unduly stressed going through a lot of the same things I was, since we all had to deal with the rapid weather changes, exposure to the elements, dealing with the General Manager, and not knowing until the last hour before we were due to arrive where our location of the day would be, even though it was supposed to be scheduled a week ahead of time. This is unfair: I feel like I only have terrible things to say about this company, but it really may have just been due to that General Manager.less
Great pay, great commissions, travel, great benefits if you could afford them.
Travel, daily last minute changes to work location, no time off even during time off, harassment, exposure to weather, job made unnecessarily difficult by meddling general manager.