Portfolio Recovery Associates Employer Reviews

The job itself is not hard,if you can get someone on the phone who is willing to pay on their account. The hardest part is the sitting at your desk for hours waiting for someone to answer their phone in order to get payment. The most enjoyable part of the job is getting to your goal and making bonus!

Working for PRA has been a good place to learn good communication skills with people. They teach you about customer service and negotiations and really how to be conversational. A typical day consists of sitting in a desk for 8 hours. You are on the phone making outbound calls all day working with customers on their past due debts. The job is tedious – more... and can be slow at times. It is very mentally demanding and requires any given person to be strongly motivated. The co-workers are nice and uplifting people. The biggest struggle is getting past the issues on the phone you hear about on a daily basis. It's hard to listen to people complain about their financial situations, but being the best of PRA means you have to learn to overcome that and see what you can do to help the person on the other line of the phone. Truly the most rewarding aspect of the job for me was the affirmation and praise employees get from management. For such a hard job, you are well rewarded with positive criticism and praise for the hard work you do. – less

called old accnts to collect debt. recieved bonus for production.

Hugh Work Place many employees, they change their work place rules almost daily. once a month employee of month gets bonus!

If yo dont catch on quick to the program your out of there. Also you cant miss a day if you do you have to make up the time by the end of the week, if you dont your fired

-a typical day at work is to sign into your computer, check through any calls that you need to follow up on, get onto automated or manually dialing(whichever your manager assigns you to), then make your calls. You get two 15 minute breaks and an hour lunch. You can converse with your neighbors but talking is to be kept to a minimal time period.
- I – more... learned about what could happen if you don't pay off your debt. It also helped me to gain people skills with understanding hardship situations, and doing everything within my authority to help make sure that it doesn't become a more extreme situation then it already is. I have also gained great negotiating, or sales, skills.
-The management is always willing to help with whatever you need. They will get on the phone for you, send out any necessary letter for the customer to feel comfortable to pay the company, critiquing calls that are made so we know what to do differently with each call in order to be successful.
-My coworkers are a very diverse group of people. They are also always willing to help and each person has their own way of handling the customers. You learn a lot and gain different skills when listening to ways other people handle calls.
-The hardest part of the job is to try and get the customers that are not willing to pay, they are called professional debtors, they open up accounts without any intention to pay back the money that they spent. Also, so many people have had bad experiences with collection agents that don't treat them with respect that they want nothing to do with you over the phone and don't give you a chance to show them that you are really there to help them and not talk down on them. I have worked in customer service since I first started working and going from that to collecting was difficult. Hearing stories of why people fell behind on their bills is extremely hard to deal with.
-The most enjoyable part of the job is when people that are willing to pay, and have to means to, actually pay their debt or start a repayment plan. Hearing the relief and the joy in the customers voice knowing that they won't have to go through (in my opinion) unnecessary measurements to repay.

While I am very fortunate to have this job, it just isn't the type of work that is right for me. – less

The most enjoyable part of the job is how I get to talk to people from all over and sometimes get to know a little about them or the area they live in. A typical day at work consist of several phone calls to customer to help them figure out what their financial budget is so that I can calculate an affordable payment plan for them

Calling and sitting up payment arrangements with the customers if they could not pay it in full. Had to meet goals each day. You only had time to speak to coworkers at break and lunch and there was such a big turnover you never really had the same people on your team very long. Best part of job being rewarded for all you hard work with your bonus each – more... month. – less

call customers and getting them to pay their bill
fun loving envirnoment

excellent call center lots of advancement opportunities.

Collections is extremely stressful and not for the week at heart. You must be aggressive and be able to get payments in order to stay in the company.

I loved working for the attorneys and handleing foreclosure law. Great company to work for but I had to move with the military

This job sucks! Management cares absolutely NOTHING about you!!!

Its a race to meet your goals and any thing else is free money in your pockect.

On a typical day I am on the phone about 85% of the time speaking with customers. My co workers on my team are very fun & energetic & are the main reason I like coming to work
The hardest part of this job I would have to say is trying to get these debtors pay off their old debts

Responsible for building a new call center, hired trained developed from 25 employees in the beginning and built out to 250+ FTE.

A typical day at this employer means a lot of yelling, belittling, and no professionalism.

a typical day at work will consist of me calling various accts all day to get consumers to pay their bills and get out of debt in the process i build repor with the people and help them see a way out to get back on track with their life and finances my co-workers may the day go by while we team up and help each other out with second voiceing phone calls – more... try and get the people to pay us our management team is wonderful they will jump on out phone calls and help us to get them to pay if we need help closing the call the hardest part of the job is when u sit allday and it takes forever for u to get a paying customer on the line and also listening to them say so many harsh things the most injoyable part of the day is geting someone to pay u alot of money so u can get a nice bonus check – less

Great company for someone begging a career in third party collections.

Would not work for another third party debt collection agency. Expectations are very high without leniancy for representatives during certain seasons where there is a known decrease in collections and payments