If PGE was a private company, they would be out of business
Customer Service Representative (Former Employee) – Tualatin, OR – February 15, 2016
Worked for PGE for a year at the Tualatin call center, Temp to hire which is a terrible way to work. Micromanaged with every move, the main database for customer info is from 2002. Ancient and slow, management blames you for the smallest errors from software that was designed around Y2K time. My training class of 12, only 5 made it out to the floor. So a 58% failure rate is acceptable for PGE. There is a new version of the database to be upgraded in 2018 or later. So 15 year old software making every call near impossible to not make a mistake. Call handle times of 3:30 for average is expected. PGE looks very shiny from the outside, once you are in that view changes. The management is shifting around the departments like musical chairs now, which prompted me to leave and the fact that I am still a temp after a year of taking calls. Don't bother with PGE unless you want stress upon stress layered with micromanagement and an ancient DOS based software suite for the customer lookup database.
Location, pay rate is higher than some call centers
TEMP TO HIRE, heavily micromanaged by mediocre people