DO NOT accept an offer from Ports America
Claim Admin (Former Employee) – Baltimore, MD – February 23, 2015
I worked in the Baltimore Office for 4 months as a claim admin. The manager was an alcoholic who came to work late with hangovers often. You are treated very disrespectfully and as if you are nothing to the company. Management has a very HIGH ego and uses it to threaten or get what they want even if its just power. The system is disfunctional and very much useless. They use OUTLOOK for all bills, and correspondence related to the claim. They are VERY behind and get several complaints and threats from vendors and claimants due to lack of payment or accuracy. There are employees who get away with treating people/claimants horribly over the phone using cuss words, disrespect, and very rude language. There is NO process and everyone does what they want when they want to. This is the worst job I have ever had in my life!!! I am not exagerating, in fact, im being very nice. In the short 4 months I was there, they lost 4 employees in the department of Workers comp claims all under 1 manager.... BIG turnover rates. Dont give notice, they will just fire you and be sure to ignore you until they call you in the "office". I complained to HR and have taken this beyond just resignation. Please dont waste your time with this company.
Horrible management, no policy/process followed, horrible system, very unorganized