Startup Operations Manager
Postmates - San Francisco, CA

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As Operations Manager, you will be responsible for managing the ever increasing number of independent contractors that serve as couriers on the Postmates platform. The day-to-day management of Postmates’ couriers is a demanding responsibility that requires a unique combination of hands-on management and supply chain logistics.

Candidates should have 3+ years experience working in operations, management, law enforcement or at an NGO. Together with the help of a Community Manager, the Operations Manager is ultimately responsible for the development, growth and success of Postmates in a new market.

WHAT YOU’LL BE DOING:

- Manage day-to-day courier operations including payroll, disputes, technical support and scheduling
- Recruit and train couriers on protocol, best practices and customer service
- Analyze demand trends on a weekly basis and adjust supply scheduling
- Monitor courier behavior and performance to manage the quality of the Postmates experience at scale
- Build community within the courier fleet through events, content and day-to-day interactions
- Provide meaningful feedback in the development of future processes and policies
- Work with engineering to improve existing recruitment and management tools
- Run deep analytics for recruiting and expansion
- Work with City General Manager to manage P&L and courier payroll

WHAT WE’RE LOOKING FOR:

- 3+ years of hands-on management experience
- Strong communication skills
- Scrappy, “get er’ done” attitude
- Data-driven decision making
- Comfortable working in a startup environment and participating in individual and group critiques
- Appreciate complex problems
- You want to change the world at least a little bit

THE BENEFITS:

- Competitive salary with stock options
- Get in on the ground floor and shape the strategic direction of the company
- Comprehensive health plan with medical, dental and vision
- Your choice of computer and other supplies
- Awesome work environment at a company with a huge vision

HOW TO APPLY

Apply with the following:
- Updated resume
- List of personal references
- A note about why you're interested in working with us
- Salary expectations

ABOUT POSTMATES:

Postmates is a revolutionary same day urban logistics and delivery platform that enables individuals to have any product in the city delivered in under an hour. Postmates enables same day delivery by arming couriers with credit cards to purchase goods on behalf of the customer at any retail store or merchant in the city. Postmates was founded in 2011 and is headquartered in San Francisco with additional offices in London, Seattle and NYC.


Indeed - 19 months ago - save job