A typical day starts with a time crunch. A lot is placed upon the shoulders of the GM. First the shop must be set up for opening, i.e. prep lists, equipment start up, shift huddle, daily line up.
All this has to be done while tending to any emails, phone calls, or any other administrative tasks that may have to be done.
Being a manager often times consisted of being a hands-on member of the production crew which took away from opportunities to actually manage.
Potbelly did have a good friendly customer based culture in place that was pretty much common knowledge company wide. It helped workplace, and company solidarity. That was a nice touch.
The hardest part of the job was the time management piece. When you're required to run a bare bones crew with many unexpected variables time plays a major factor. There simply weren't enough tools in place to help cut down on the time spent doing administration as opposed to taking care of what was more important: employees and customers.
My favorite part of the job was interacting with the customers and employees while our peak period was running like clockwork. Developing strong relationships with my team was my favorite part. People are the most important resource we have.
Potbelly taught me how to better multitask and prioritize. It also taught me how to delicately navigate customer interactions to make people as happy as possible which in turn made the company more profitable.
No breaks, lack of support, tons of red tape.