Cashier and Sandwich Maker (Former Employee), Herndon, VA – June 4, 2012
It was my job to keep everything stocked and make sandwiches for the hungry customers. It is hard to balance this job with classes, but when you are paying for school yourself you have to do what you can. Most of the time the management is willing to work around your class schedule.
Overall within the four walls of the store is fantastic. I have learned wonderful management skills and values that I use in my daily life. The corporate side leaves some points to be desired. The Minnesota locations do not seem to promote from within the company. I started this job 4 years ago but my pay has stayed at about the same level.
Store Manager (Current Employee), Minneapolis – August 24, 2013
Pros: solid benefits package
Cons: 50+ hour work weeks, no holiday pay
What you would expect from a corporate restaurant chain. Long hours, moderate pay and good benefits. Not a good place if you want schedule flexibility and holidays off, but it is a fun place to work most of the time.
Associate (Current Employee), Oxon Hill, MD – May 23, 2013
A typical day at Potbelly is quite eventful. The customers are always interacting with myself and my co-workers which makes the day go by a lot faster. Not only have I become more outspoken but I've also learned the value of a dollar working at Potbelly. The hardest part about Potbelly was working the register but after a while I got the hang of it.
Productive, fun work environment, with live musician players.
Associate (Former Employee), Farmington Hills, MI – April 18, 2013
A tyipcal day at Potbelly's was fun with great coworkers, and customers. I loved seeing happy faces walk into my job for lunch. We could hold nice conversations, and joke around while still being serious and taking care of business. We had muiscians come in and play music and and sing, it was great! My coworkers were very freindly and we all got along – more... well we had a good dedicated team on the job. I can't really say there was a hard part of the job, the most enjoyable part was interacting with the customers, talking, laughing, joking keeping them comfortable while ordering food! – less
Restaurant Manager (Former Employee), Livonia, MI – March 13, 2013
Pros: free lunch and good pay
Cons: no payed vacation as a crew member
A day at potbelly was always fun I started there at the bottom and within two years I grew into management and learned alot about how a store is ran and corperate operations. The crew at potbelly was one of a kind everyone got along. The hardest part of my job at potbelly was ensuring we had enough prep food so that we did not haveto through it away. – more... The most enjoyable part of working at potbelly would be we were a team if someone was strugling go help them to not fail but suceed. – less
accounting/finance (Former Employee), chicago, il – March 3, 2013
Pros: not much
Cons: benefits, time off, management, salary
the good: all departments outside of accounting and finance the bad: accounting and finance department
there are some strong leaders in the company and some good, hard working people but for the most part, the finance and accounting departments do not work. the reason they don't work is people continue to leave or move within the company and potbelly – more... does not backfill their positions.management is dying to be a shining star and run as lean as they possibly can to impress their superiors. but the trickle down impact of this management style is that you get the pleasure of doubling, tripling, or even quadrupling your work load with no incentive! woo hoo!
being overwhelmed with work produces subpar work. being over worked while knowingly producing subpar work puts employees in situations where they are looking for new work. management refuses to listen to employees that say they are over worked or overwhelmed. or better yet, will say "we are working on it" and they are definitely not working on it. you can expect to work nights, you can expect to work weekends, you can expect for your job to consume your life. you can expect favoritism among management: one employee (and their manager) can do something incorrectly and both will look the other way, but if that happens to another employee, it will be armageddon.
all in all, there were some enjoyable aspects of working at potbelly but having the worst manager i've ever encountered was the bane of this job. i think i would have enjoyed potbelly more in a different department. all other departments seem to have better middle management and less animosity within the group. – less
Crew Member (Former Employee), Des Plaines, IL – February 3, 2013
I started off back in 06, 07, and had fun every day i worked there, the staff is always great, and everyone is willing to work with you on your hours, the atmosphere is awesome and everyone makes you feel like family there, the hardest part of the job is talking to the customers if your not a big talking person, other than that everything works out – more... great. – less
Productive workplace, fun and friendly environment. We always let our staff feels that we are 1 great family.
Shift Supervisor (Current Employee), Kuwait International Airport - Airside – January 18, 2013
Pros: free meal
Cons: sometimes no break.
> Fun workplace, meeting and dealing with different nationalities.I learned how to motivate my team, loving and enjoying what the are doing. I learned to deal with different kind of people with different culture and nationalities. As part of the management you need to settle and aim for your everyday target and goal. You need to know how you will run – more... the operation smoothly and needs to look at the big picture.Being part of the management you need to balance yourself with your co-workers. Keep on motivating them at the same time you are treating your co-workers equally and fairly. Hardest part of the job here in Arab world was having diversity. They always prioritize Arab people.The most enjoyable part was making people really happy and making yourself happy also, making more money for the business and improve everyday. Having a friendly environment at work was really fun. For sure you will love your job. – less