A typical day included fielding anywhere between 65 and 80 calls per day on the Fedex Revenue Services account I worked for. As we were primarily inbound we dealt with Fedex customer questions and concerns regarding the delivery of their packages and the maintenance of the bills and accounts.
I learned that consistency and desire to be excellent can result in many opportunities for growth.
The management at PRC was very professional. I recall several one-on-one sessions geared toward personal and professional development.
The melting pot of faces and cultures at PRC was a plus. It was a large call center so there were always new faces to see and people to meet.
The hardest part of the job was dealing with so many, sometimes irate callers a day. You had to learn how to accept that not everyone was going to happy with the service you have to offer.
The most satisfying part of the job was knowing that more often than not you were actually a source of great relief for you customers.