NAO II Claims - Claims Analyst II (Former Employee) – Everett, WA – December 11, 2017
I learned that when it came time for me to ask for help, I would either be told to look at the procedures or get conflicting information from my leads. The instructions were always changing, some made no sense at all.I was a telecommuter that felt very left out when I had to go into the office. You are not allowed to talk, there was attitudes that you could feel from the team leads, if they did not like you, you knew it.
Did not feel welcome by my Team Lead - negative attitude
Claims Processor (Former Employee) – Spokane, WA – December 6, 2017
I learned that when it came time for me to ask for help, I would either be told to look at the procedures or get conflicting information form my leads. The instructions were always changing, some made no sense at all. I was a telecommuter that felt very left out when I had to go into the office. You are not allowed to talk, there was attitudes that you could feel from the team leads, if they did not like you, you knew it. I was told to pull my big girl panties up.
Senior Developer II (Former Employee) – Mountlake Terrace, WA – December 6, 2017
Premera is a leading health insurance company in the Northwest United States and is a classic corporate Windows/.NET/C# development environment.
Premera has a large and highly structured IT department of around 600+ employees and contractors. Structurally, Premera has numerous, separate IT departments to handle databases, security, infrastructure, project management, etc. and a ticketing system to request and receive work requests for managing work among these departments. This reduces the amount of control a development team has over a project and can make development frustrating at times. Similarly, HIPPA regulations make both development and production support, challenging, resulting in sometimes overwrought security controls and concerns. Subsequently, there is a lot of process around who can see and do things, making both development and production support more difficult.
In spite of this, Premera is making efforts to streamline its processes. It recently has begun an IT-wide adoption of Agile practices, the use of multi-discipline teams and is working to adapt its work intake process. While this is encouraging, many business units (IT customers) haven't fully bought into the new development processes. At the same time Premera has been adopting new development practice, it has also poured a great deal of money in to modernizing its infrastructure including updating or replacing many internal systems with more current technologies, thus increasing the opportunity to work on more modern projects. Premera has also adopted and implemented the open office conceptmore... with low walls, high visibility, collaboration areas, etc. In my experience this has been a net productivity killer.
For the developer, daily work typically encompasses requesting or providing information to numerous internal IT departments (read: email), analyzing impacts of proposed changes, sprint ceremonies, some development work, some production support work, coordination with QA (more email) and managing migrations to various development, testing, UAT, and production environments.
Ultimately there are many opportunities to have a direct, measurable impact on the company. After laboring through the process, deploying a much needed change or rolling out a new, better designed system seems to make it all worth it.less
Good benefits, flexible work hours, telecommuting, on campus cafes.
A wonderful work environment that I would highly recommend to anyone
MEMBERSHIP & BILLING SPECIALIST (Former Employee) – Spokane, WA – December 4, 2017
Premera offered a wonderful environment for employees. The office was an upbeat, pleasant place to work. Management always did a great job of listening to employees and correcting any issues that came up. Employees were encouraged to provide input about positives and negatives in performing duties. Also, continued training and cross-training were also available, as was plenty of opportunity for advancement.
Flexible work schedules, benefits for ride sharing, on-site cafeteria for staff
Customer Service Representative (Current Employee) – Mountlake Terrace, WA – December 4, 2017
You have the option to work anytime between 6am and 6pm, but must bid for your shift quarterly. Once you are hired, you have a scheduled training time of 8 weeks, it is very fast paced and quite extensive, but needed to complete the job, this training is also paid as well. It is a fun team oriented company with lots of ares to move within it company.
Insurance Agent (under 65) (Current Employee) – Lake Mary, FL – November 21, 2017
great place to work. very relaxed, very fun and easy going place to work. loved the job and sad that it ended and was only a seasonal position. would definitely love to work there next open enrollment.
Program Manager (Current Employee) – Mountlake Terrace, WA – November 2, 2017
Premera is ideal for the person who enjoys a reasonable commute and has high tolerance for dysfunction and poor management. The employees who seem most content are those with low ambition and a willingness to stay in role indefinitely.
Software Test Engineer (Former Employee) – Mountlake Terrace, WA – October 28, 2017
It had a great work environment. There was a always team work within the department. You can always count on your team to help in any way they can when in need. There is always classes available when you need to advance your knowledge, specially when it will help with the job you are doing.
Good working environment, people
Sometimes there are not enough time in a day to complete tasks
Director (Former Employee) – Mountlake Terrace, WA – October 28, 2017
Long hours, good compensations, trying to change culture, improving focus on customer. Implemented new purpose, values and customer statement in 12/2015 and company trying to be a customer centric company and also focuses on LEAN.
Data Analysis Specialist/CSR (Former Employee) – Mountlake Terrace, WA – October 15, 2017
Training here is extensive but needed and worth it. The learning is made fun, the programs and applications you use to do the job are complex but interesting, and the people you work alongside are incredible. If it wasn't for having to move to the East coast, I would have stayed here for years.
Senior Dev II (Current Employee) – Mountlake Terrace, WA – September 26, 2017
Telecommuting and flexible hours in a not excessive stress environment. Good people to work with and for, though advancement can be a bit tough as the position you want has to be available to be promoted. Merit is not promotions do not happen, so you have to toot your own horn.
Many things, good company
promotions take a lot leg work beyond being and qualifying deserving.
Customer Service Representative (Former Employee) – Spokane, WA – September 6, 2017
The job I held was very stressful. The volume of phone calls was non stop from start to finish which would be fine however, there were times when the anger from customers calling would be too much to handle.
Customer Service Representative (Former Employee) – Mountlake Terrace, WA – September 5, 2017
Premera has an amazing team with many supportive people around you. There is no pressure from your team, but complete empathy from everyone. Typical day is sitting on phones discussing insurance information with people.