Premera Blue Cross Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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Compensation/Benefits
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Training
Customer Service Agent (Former Employee), Spokane, WAJuly 8, 2015
Pros: Insurance and pay
Cons: Training
Trainers didnt seem like they where willing to assist, or explaine things if asked. Pay was amazing, Calls could be alittle soul wrenching. Coworkers where awesome mostly.
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Staid, incompetent micro management who are clueless
Solutions Specialist (Former Employee), Mountlake Terrace, WAJuly 6, 2015
Pros: Decent Medical
Cons: Staid, oppressive and uninspiring managers and workplace.
Most of the management is filled with incompetent people who are placed in the position because they "know" someone or the other.

One high school graduate was made a VP of Technology even though he could barely understand the basics of web !!

Having gotten this position without any knowledge / experience / merit, these managers then proceed to double / triple book themselves in useless meetings that provide no direction and achieve no outcome, but makes them "appear" extremely busy.

The managers then get themselves placed in large, outsized cubicles next to the windows while everyone else slogs away in tiny jail cell like cubicles far away from any window or natural light !

The management run down all their direct reports just to keep them "in line" and mask their ignorance / incompetence from the teams
until the good honest people get frustrated and just up and leave.

Poor decisions by the management are paid for by the non-management with no reviews / bonuses, but the management still makes their own bonus, some as much or more than their annual compensation !!

Do not be misled by the great sounding reviews placed and above all, do not treat any job at this company as a career.
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An overall great place to work
Team Lead (Former Employee), Spokane, WAJuly 2, 2015
Pros: 401K, health insurance benefits, free parking
Cons: Stressful work environment at the team lead level
Premera is a great place to work. It provided me with excellent benefits including health insurance, 401K, retirement pension, and several Perks. Premera is committed to developing their employees and providing many opportunities for growth. A day at work is very busy and can be stressful at times. There were many excellent managers at Premera. There were also some managers that needed to work on their management skills. My co-workers were mostly happy and we all worked on becoming great team players. The harderst part of the job was the amount of work and the deadlines could be overwhelming and stressful at times. The most enjoyable part of the job is the co-workers and working together to make a great working environment. Also making our customers happy by listening and acknowledging their needs and resolving their concerns.
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Excellent place to work
Strategic Business Analysis Manager (Current Employee), Mountlake Terrace WAJune 30, 2015
Great company within the healthcare industry with very good work - life balance, health benefits, teamwork oriented culture, solid emphasis on values. Located in Mountlake Terrace, WA.
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Larger company, Small hardworking team
Project Coordinator (Current Employee), Mount Lake Terrace, WaJune 29, 2015
Pros: Intelligent coworkers, encouragement for growth and learning
A company filled with a lot of very intelligent and different kinds of people. A culture that promotes and expects change and growth. Management is supportive of their employees throughout all the constant changes in the healthcare industry. I have had the opportunity to work both on campus and telecommuting from home, which offers different perspectives, challenges, and opportunities. I loved both.
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Highly ethical company
Care coordinator (Former Employee), WAJune 14, 2015
Pros: Beautiful campus, great cafeteria
Cons: Management tends to hover and micromanage.
Wonderful colleagues always ready and willing to help each other out.
Too much pressure to perform by management. A skilled professional staff doesn't require constant pressure. We'll get the job done as we always do.
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An exciting place to work
Vice President, Corporate Communications (Current Employee), Mountlake Terrace, WAJune 13, 2015
Premera is going through a fascinating and exciting period of change under a new CEO, seeking transform to meet an increasingly consumer-focused market for health insurance, even as the rest of the health care system likewise experiences its own transformation. Premera is a great place to work for the right type of talent to succeed in that environment.
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oppressive and stifling workplace, abusive culture
Customer Service Rep (Former Employee), Mountlake terrace WAJune 10, 2015
Pros: Good insurance
Cons: everything else
took 50 + calls a day from customers and providers, often angry, with detailed "audits" focusing on nit-picky details rather than customer service. Would never recommend it to anyone as a place to work. Utterly awful.
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Great people to work with
Alaska Population Health Program Manager (Former Employee), Juneau, AKJune 8, 2015
I had a great deal of flexibility to create new programs, products and implement them. The teamwork aspect was very conducive to quality work. The least enjoyable part of the job were the amount of meetings.
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Good core, management needs some work...
Team Lead III, Operations (Former Employee), Mountlake Terrace, WashingtonJune 6, 2015
Pros: Flexible hours, good on-site food options
Cons: Management is too ridgid, too many pointless meetings, associate pay increases are meager
The part I most enjoyed about my role as the Team Lead of F.E.P. was the day-to-day interactions with the team. The opportunity to take part in a comfortable, open work environment where everyone felt their voices were heard was very rewarding.

The hardest part of the job was the flip side of my previous statement. Before I left the company most management turned over and that all changed...
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Cubicles are like jail cells with no windows and little room; a sweatshop by any standard.
Solutions Architect (Current Employee), Mountlake Terrace, WAJune 2, 2015
Pros: Health insurance
Cons: Any mistakes made by management are paid for by non-management through no reviews / bonuses, yet the management get to keep THEIR bonuses !!
Again and again, gushing / glowing reviews are placed on this site, mostly by ex-employees, extolling the virtues and benefits of working at Premera !!

These ex-employees however, never explain why they left, or give flimsy reasons for their departure, which stretch credulity.

If this is truly a great company to work for why would anyone leave at all ?

If Premera is truly a great place to start a career, why did these ex-employees not stay and make a great career that they could've had, according to their claims ?

In this economy, who in their sane mind would leave a supposedly good place with a great career potential and friendly management with great benefits, for unknown and uncharted domains where career paths and management friendliness may not be as conducive ?!!

It is patently obvious that many of the glowing reviews on this forum are simply an attempt to portray Premera in brighter, better colors than it deserves, in order to get people to apply for positions that the company is finding very hard to fill due to their reputation. The sheer number of positions available to be filled, gives a true picture of the state of affairs.

Additionally, this company has had it's computers hacked and ALL the personnel information of their current and former employees stolen, including that of employees' dependents !!

Premera did not only NOT apologise for this stupendous data breach due to their sheer carelessness / shoddy work, but also simply washed their hands of all responsibility while providing just 2 years of credit monitoring service. They do not care – more... about what happens to people who get affected after / beyond 2 years.

Poor accountability and work ethics are rampant as can be seen when the company did not even realize it's systems had been hacked and then took over 6 months to inform the affected parties even when the law requires immediate disclosure of such breach of personal information.

If this is how Premera barefacedly and shamelessly violates FEDERAL disclosure law with impunity, how would anyone expect it to treat it's employees or potential job seekers ?

Even a cursory analysis puts in perspective, all the glowing reviews placed on this site !!!

If you have a choice, avoid working at Premera !! – less
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Top notch professionalism.
Pharmacy Services Specialist (Former Employee), Mountlake Terrace, WAMay 22, 2015
Pros: Great place to work.
Cons: None
In the short time I spent with Premera, I was extremely impressed by the people who worked there. From management down, they're tremendous. Had I not been tapped to manage within the family business, I would have continued a career with Premera.
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Not good! very poor management/ disjointed
ops (Current Employee), Seattle, WAApril 1, 2015
Pros: 401K, possible to have a work life balance
Cons: Salaries can be low - Management sings same song different verse year after year
This is a company driven by many new managers that have no knowledge how to lead others. Decisions to keep employees are based on who is on their good side, and if they are a yes person who will not ask questions. There are some very good managers, don't get me wrong, but there are enough of the inept ones to give the overall company a poor reputation.
Currently it appears they company is targeting older people for terminations.

Company could have potential, but it is not a company I would recommend as they do not care about the employee, just how much they can squeeze out of you. It is too bad as this used to be a very good company to work for.
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Great company that cares about their employees
Associate Customer Service Representative (Current Employee), Spokane, WAMarch 23, 2015
Call Center environment that handles all inbound calls related to personal and employee medical/dental/vision insurance coverage.
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Outsourcing was inevitable...
Voice/Video Conference Team Lead (Former Employee), Mountlake Terrace, WAFebruary 27, 2015
Pros: Location
Cons: Management was indecisive
IT was eventually outsourced, including myself. Management could not make a decision to migrate from mainframe to server base services
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No comment
Administrative Assistant III (Current Employee), Mountlake Terrace, WAFebruary 9, 2015
It's a good company, but small and it's family owned. They provided me with a great opportunity to work for them. Other than this, I have no comment.
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Fun enviornment
Manager (Former Employee), Redmond, WaJanuary 20, 2015
Fast pace environment. Friendly co-workers and flex-work arrangements. Deadline driven company with lots of exciting projects.
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High Paced Health Insurance Company
Membership Analyst (Current Employee), Spokane WaJanuary 9, 2015
Pros: excellent benefits medical, retirement & 401k paid holiday and vactions.
Cons: constant change
Open work environment fast paced, Constant change, They allow telecommuting, Mostly friendly staff.

Grading system for production and quality by managers and peers.

I learned more in-depth information how health insurance works. The healthcare regulations This was also the hardest part of the job. The constant procedure and policy changes.

I enjoyed working with most of my groups and finding out m0re about their companies.
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Externiship
Externship completed (Former Employee), Spokane, WAJanuary 4, 2015
Pros: training is quality
Learned additional, in real-time applications, about how insurance offices accept, review, and implement subscriber information.
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Great
Enrollment Analyst (Current Employee), Mountlake Terrace, WADecember 3, 2014
Great place to start your career! People are very nice and helpful. However, there is lack of support and salary is not that big. I love this job because YOU LEARN, A LOT! Go here if you are ready to learn.
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Headquarters
7001 220th Sw
Bldg. 1
Mountlake Terrace WA, United States 98043
Revenue
$1B to $5B (USD)
Employees
1,001 to 5,000
Industry
Links
Premera Blue Cross website