Software Architect (Former Employee), Mountlake Terrace – November 18, 2014
Cons: too numerous to name
1. Employees are expected to work 60-70 hr weeks and often on weekends, yet are not paid OT under the pretext they are exempt. This is a thinly disguised way of getting one employee to shoulder a workload of 2 or more employees. A classic example of how this company indulges in burn and churn to squeeze the last dime out of everyone to maximize profits – more... for the management.
2. Most of the people in management have are poorly educated or qualified for their position : A high school graduate was made a VP of technology though he had zero experience or understanding about technology.
3. Being ill qualified and/or educated, the management spend their time double/triple booking themselves in useless meetings, to give an appearence of being busy. They are never available for providing direction ( always in meetings ) and avoid taking any critical decisions ( CYA mode ).
4. Qualified and experienced people being more knowledgeable, are considered a threat by the management, and suppressed and frustrated until they leave.
5. Poor decision making causes massive losses which are covered up at the expense of employees ( there's no review and no bonus for those years ) yet the management still make their bonuses inspite of having taken these bad decisions themselves.
6. The company makes several billions a year in revenue but does not provide even paper glasses, let alone tea or coffee, under the pretext that it costs too much. Employees are expected to purchase everything from the cafe.
7. The PTO is a joke : You get 2 weeks a year with vacation time deducted when closed for holidays, which effectively leaves just 1 week vacation per year. Anyone for healthy lifestyle and worklife balance ? You'd think a health insurance company would have health and well being of their employees' health uppermost.
8. Do not be misled by the glowing tributes and repetitive five star reviews placed on this forum. Research this company before taking any decision.
9. If by any chance you do get placed with this company, you are best off not treating it like a career but merely a stop gap arrangement, until you find a better posting. – less
IT Project Manager (Former Employee), Mountlake Terrace, WA – October 29, 2014
Pros: great benefits, stable career.
Cons: somewhat rigid roles that may hinder personal growth, career advancement and organizational change.
Overall, Premera is pointed in the right direction. It offers great benefits and flexibility. It also embraces a culture of continuous improvement and, when I was there, it was trying to be a "Lean" organization. I left, largely because there seemed to be limited advancement opportunity. It felt like a government job in the sense that a large segment – more... of the workforce seemed content to continue indefinitely in the same roles. I didn't see much encouragement to advance (except within a specific role, e.g. Project Manager I to Project Manager II) and I think that same mentality resulted in a resistance to change on many levels. Based upon my experience, I would recommend employment with Premera to anyone. – less
Consulting Underwriter (Current Employee), Mountlake Terrace – October 16, 2014
Pros: flexible schedule, telecommute, benefits
Cons: limited ability to promote to management
Throughout my 10 years at Premera, I have grown greatly personally and professionally. I have had the opportunity to be promoted upward on 3 separate occasions and have always been presented with new challenges at each position. The management team is easy to work with, they are good at teaching the requirements for the job that we are doing. My co-workers – more... are very enjoyable and they are what helps to keep me sane during the busiest times of the year. The hardest part is keeping up with the January volume. – less
Sr. Workforce Analyst (Former Employee), Spokane, WA – October 2, 2014
Pros: casual, jean day - everday
Cons: same as pro, not a sense of professionalism. lousy benefits. unable to make a move for 1 year.
Unorganized chaos! It seemed difficult for Leadership to committee to a path, agree on and establish perimeters that we could follow and then give us a chance to reach the goal before changing the course, again.
Very archaic software and tools for this particular job function. Inadequate training! Progression into new steps are extremely slow. In my – more... case, I was not certain that I'd ever be doing the work I was actually hired to do. – less
Service Desk Specialist III (Current Employee), Spokane, WA – September 23, 2014
Pros: insurance, good pto
Cons: management confusion, east verse west attitude, little or no opportunities for people in spokane
Respond and assist to a team of 22 personnel. Handle everything from call ins to technical questions. Evaluate and update Knowledgebase for the team based on ticket reviews from support. This assists in generating a front thinking team and lessens the routing of tickets for items that support consider or are viewed as routine.
Imaged new computers, upgrade MS Office, handled support tickets
Client Technology Services Intern (Former Employee), Lynnwood, WA – September 10, 2014
Pros: lots of work to do
Cons: no free lunch
Typical day involved setting up time slots where I could go to a department and upgrade their MS Office 2003 to 2007 and train the end user on changes they will experience and see. If appointments did not work out I would often help image new desktops and laptops that end users were requesting through service tickets.
I was one of 4 interns at the – more... time and we worked very well with each other, we had a great manager that helped us with any questions we had and gave us great feedback on how to improve. – less
Business Analyst (Former Employee), Montlake Terrance – August 29, 2014
Pros: free parking - if you can find a place to park
Cons: health care preimums terrible for employees, management is all good old girls who are promoted to position based on social standing.
I was hired full time to work in IT. After 3 months found out that full time was actually Premera code for being treated as limited duration contractor working 60 hour weeks without overtime. Original manager that hired me and I wanted to work for, left company because his staff budgeted for only 12 months (unknown to him). He was surprised and told – more... us (six employees hired at same time) to start looking for work outside of Premera because, in his words " their plan was to dump everyone". Transferred to new team where Manager said we had six months to find other teams to work for at Premera. Her background before Business Analyst team was mail operations and social programs such as food drives. We were told that we had to mandatorily participate in ice cream sales outside the main cafeteria for two hours a week raising money for her charity. Total waste of time and full of frustration. No integrity- terrible IT & Business culture. Stay away – less
Customer Service Agent (Former Employee), Spokane, WA – June 3, 2014
Pros: great benefits
Cons: customer service isnt made aware of policy changes very quickly and this can cause major issues
Not for the soft hearted, The company itself was very nice and treats their employees very well. Trainers however didn't seem to care if you failed or not Coworkers where awesome. The hardest part of the job was dealing with calls that you could do nothing about.
Customer Service Representative (Former Employee), Spokane, WA – April 18, 2014
when they say they care, they mean it. they work one on one with you until you are comfortable. if you have any problems or issues, the supervisors are willing and ready to listen. they are professional, consistent, and fair.
Administrative Specialist VII (Current Employee), Bothell, WA – April 14, 2014
Pros: great atmosphere, nice people, promote from within, good benefits, flexibility
Cons: low pay
A typical day is usually very busy and different each day. Premera likes to promote from within, co-workers are helpful and friendly. For me there isn't a hard part of the job. I thrive on being challenged each day.
Claims Associate II (Current Employee), Mountlake Terrace, WA – April 5, 2014
Pros: potlucks galore, great co-workers, supportive management, flexible schedule
Cons: overtime unavailable at times, a little quiet at the work environment, but that's normal
A typical day at work includes accessing my daily work load and processing upwards to 100 + medical claims per day. I've learned a lot about medical billing/coding and how in healthcare in general operates. My management team is very supportive and encouraging. They create a culture of trust and open communication. My co-workers are friendly and are – more... great team members. The hardest part of the job is learning the vocabulary and language of medical claims. The most enjoyable part of the job is completing a claim and knowing that it was processed correctly and quickly. – less
Prior Authorization & Retrospective Review RN (Current Employee), Mountlake Terrace, WA – March 20, 2014
Pros: great location near seattle! on location cafe and baristas.
Cons: not enough parking.
I've been with Premera in 3 different roles as a registered nurse, and enjoy being here very much. They are flexible with telecommuting, they don't offer reduced hours for work (like part time) very much, and it's a relaxed and fun place to be. Oddly, they don't observe Martin Luther King Jr Day or Veteran's Day, but you always will get the Friday after – more... Thanksgiving off, and either the day before or after Christmas. – less