Customer Service Agent (Former Employee), Spokane, WA – June 3, 2014
Pros: great benefits
Cons: customer service isnt made aware of policy changes very quickly and this can cause major issues
Not for the soft hearted, The company itself was very nice and treats their employees very well. Trainers however didn't seem to care if you failed or not Coworkers where awesome. The hardest part of the job was dealing with calls that you could do nothing about.
Customer Service Representative (Former Employee), Spokane, WA – April 18, 2014
when they say they care, they mean it. they work one on one with you until you are comfortable. if you have any problems or issues, the supervisors are willing and ready to listen. they are professional, consistent, and fair.
Administrative Specialist VII (Current Employee), Bothell, WA – April 14, 2014
Pros: great atmosphere, nice people, promote from within, good benefits, flexibility
Cons: low pay
A typical day is usually very busy and different each day. Premera likes to promote from within, co-workers are helpful and friendly. For me there isn't a hard part of the job. I thrive on being challenged each day.
Claims Associate II (Current Employee), Mountlake Terrace, WA – April 5, 2014
Pros: potlucks galore, great co-workers, supportive management, flexible schedule
Cons: overtime unavailable at times, a little quiet at the work environment, but that's normal
A typical day at work includes accessing my daily work load and processing upwards to 100 + medical claims per day. I've learned a lot about medical billing/coding and how in healthcare in general operates. My management team is very supportive and encouraging. They create a culture of trust and open communication. My co-workers are friendly and are – more... great team members. The hardest part of the job is learning the vocabulary and language of medical claims. The most enjoyable part of the job is completing a claim and knowing that it was processed correctly and quickly. – less
Prior Authorization & Retrospective Review RN (Current Employee), Mountlake Terrace, WA – March 20, 2014
Pros: great location near seattle! on location cafe and baristas.
Cons: not enough parking.
I've been with Premera in 3 different roles as a registered nurse, and enjoy being here very much. They are flexible with telecommuting, they don't offer reduced hours for work (like part time) very much, and it's a relaxed and fun place to be. Oddly, they don't observe Martin Luther King Jr Day or Veteran's Day, but you always will get the Friday after – more... Thanksgiving off, and either the day before or after Christmas. – less
Senior Customer Service Representative (Former Employee), 7001 220th St SW, Mountlake Terrace, WA 98043 – December 6, 2013
Pros: my co-worker's
Cons: not being able to please everyone.
A typical day and Premera Blue Cross, I was a customer service representative. I answered phone calls and help customer's with them health insurance question, quoting there benefits. problems they were having or just explaining how it all works. I learned to work well under pressure and with angry customer's. I got along with all of my co-workers. The – more... hardest part of the job was when I could not please a customer. The most enjoyable part of the job was learning how to talk to people and how to make a angry customer a happy one. – less
Customer Service Representative (Former Employee), Mountlake Terrace, WA – November 21, 2013
Pros: free healthcare
Cons: sitting on a phone all day, strict time constraints to adhere to
Depending on your style of work preference, this may or may not be your cup of tea. Sitting down for an entire shift, on strict time constraints make this job hard to enjoy. For a company that promotes health it doesn't appear to have an effect on the employees.
High paced, productive, demanding call center environment
Customer Service Representative (Former Employee), Mountlake Terrace, WA – November 19, 2013
Pros: opportunity for growth and advancement
Cons: demanding and challenging work environment
A typical day at work at this organization was extremely busy and demanding , requiring ones full attention to job details. I learned an enourmous amount of information about health care industry practices, health laws, administration of benefits, and industry standards. Coworkers were very competative and job oriented. Work requirements encouraged – more... a large focus on personal development and job advancement. The hardest part of the job was the continous high demand of production results, constant performance reviews, and unflexible work environment. The best part of the job was the high degree of professionalism and opportunities for advancement. The most enjoyable part of the job was the high-end quality of equipment and office environment. – less
Associate Customer Service Rep/AQ Desk (Former Employee), Edmonds, WA – November 14, 2013
Pros: discounted movie tickets, incredible flexibility, great opportunities
Cons: hard to transition to other positions
Premera Blue Cross is all about putting their employees first; supporting growth and advancement in many ways. They offer a number of opportunities, great flexibility and a competitive benefits package. A typical day at work consisted of me taking accident information obtained from federal employees and determining if I could use it to process claims. – more... In most cases I would do just that but often times calls to the members would be necessary. I learned a lot working at Premera. They use a lot of Japanese philosophy when it comes to self-improvement, no waste and finding more efficient ways of doing day to day tasks. Management has an excellent open-door policy and encourages people to come forward with any issues. I had the pleasure of working with a diverse group of co-workers, many of whom I would consider friends. The hardest part of my job would have been interaction with parents of dependents that would ask questions that I couldn't answer due to federal privacy laws. The most enjoyable part of my job was all of the perks such as discount movie tickets, the team building events and the associate committee I had the pleasure of being a part of. – less