Premera Blue Cross Employee Reviews

Found 172 reviews matching the search
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not so "Clear"
Senior Customer Service Representative (Former Employee) –  Spokane Valley, WAFebruary 2, 2017
Taking calls from Premera members often because another department made mistakes. learned the ins and outs of medical insurance. Management is a buddy system and a joke. They do not have a understanding of state laws for employment and dont have integrity or clarity of what is expected. The work place culture used to be amazing but with all the layoffs and changes for the worse it is now very poor. The hardest part of the job would have been when you could see something that needed to be fixed and could be done in minutes but had to jump through hoops and would take days instead.
Helping the customer resolve their issues.
Pros
Great Benefits.
Cons
poor communication, lack of employee development
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Fun, Exciting and busy
Client Technology Services Technician II (Current Employee) –  Mountlake Terrace, WAFebruary 11, 2017
I find a lot of fulfillment in my job. Things are fast paced and evolving. The environment is fun and the work is challenging. to We are asked to take ownership of our work and to always search for ways to develop and improve processes. We are encouraged to have a good work life balance. There is a strong sense of teamwork and interdepartmental cooperation,
Pros
Excellent benefits and perks
Cons
none that I can think of
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Not a Bad Place to Work
Data Analyst (Former Employee) –  Mountlake Terrace, WAOctober 3, 2016
It started out as a great place to work and the culture was very much the message the company was trying to send out to all employers, work life balance. In my final year of employment there this message seemed to have been lost in translation. The quality of our offerings diminished as seasoned employees left the company and those remained had to shoulder the additional workload with less resources.
Pros
Benefits - health, 401k, quarterly stay fit bonuses
Cons
Culture
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Good job
Senior Internal Consultant (Current Employee) –  Mountlake Terrace, WANovember 11, 2016
Good place to work. Great ideas. Hard to complete and execute ideas and make meaningful change to patient care. The physicians that work there are really trying to make good change for benefits, policies, physician collaboration. Hoping they continue to thrive in our communities.
Pros
work-life balance
Cons
culture
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Good company, bad time for industry.
Customer Service Representative (Current Employee) –  Mountlake Terrace, WAJune 21, 2016
Premera is trying to do the right thing in making healthcare more affordable and having good customer service. Unfortunately the demands of the industry are causing a large amount of layoffs. Having multiple areas cut and budgeting difficulties has created a workplace with less room for advancement to go along with stricter management. Managers who have been let go were a big part of what made Premera a good place to work. Some of the positions of recent layoffs lead me to believe that there is potential for more outsourcing of positions.
Pros
Good benefits, nice campus/cafeteria
Cons
Varying schedules, uncertain future for the company
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Good Company / Great Benefits
Team Lead (Former Employee) –  Mountlake Terrace, WAJune 3, 2016
Premera is a good company to work for an allows you to provide impact and still retain work/life balance. Currently, there is a lot of change in the company as it progresses with the industry.

The company has a large focus on the customer and being responsive to the change industry. If you are not excited about working through change, this may not be the place for you.

Within Premera, there are some roles where you can work from home, others require more presence on campus due to their collaborative nature.

CEO is newer and I don't have any measurable feedback.
Pros
Work from home, great medical/dental benefits, work life balance, 401K, great people
Cons
Old mentality leadership still exists in some areas
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Good place to work, but is politically oriented
Claims Processor (Former Employee) –  Mt Lake Terrace, WASeptember 1, 2016
Premera Blue Cross is a good company to work for, with excellent benefits and wages. I started out in the mailroom, then was able to apply for a Claims Processor position. The training was excellent, and I learned both professional and hospital claim entry, manual pricing, large dollar claim pricing, and adjustment of all medical claim types. The most enjoyable part was being asked to be on the new Blue Card program processing claims from entry to adjustments.
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Cafeteria's in each building.
Claims Processor IV (Former Employee) –  6 years in Mountlake Terrace, 7 years from home.January 11, 2017
I enjoyed working for this company. They offer great health benefits. The departments become like a second family. Very close-knit. Management available for one on one meetings.
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Micro manage much?
CSR - Customer Service Representative (Former Employee) –  Mountlake Terrace, WAJuly 23, 2016
The benefits and "culture" are what attract CSR's, most of the positive reviews I saw were from people in IT and other departments. Anyone who works directly with the public understands that management has no idea what CSR's go through. It's a constant changing environment but poor premera better get on the boat for positive change or people are going to just quit. Really? Forced time off without pay "or else" c'mon....
Pros
Benefits
Cons
Micro management, fake and unfriendly management
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Enjoyed working at Premera blue cross
Case Management Coordinator (Former Employee) –  Mountlake Terrace, WAJanuary 4, 2017
Premera was a pleasure to work for. Unfortunately, the past 3 years they started letting many employees go.

I would love to work for them again, but don't want to be let go again.
Pros
Great benefits
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Fun and challenging
Release/Build Manager (Former Employee) –  Seattle, WAOctober 27, 2016
Working for Premera was fun and challenging. Over the past 20 years they have continued to update the systems and process they use in the IT area to improve their position in the health care insurance industry.
Pros
good compensation, flexible work hours
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Good company
Appeals Specialist (Former Employee) –  Mountlake Terrace, WADecember 30, 2016
Typical corporate vibe. Nice campus and very polished visuals. Like any organization, it is composed of individuals. People are people.
Pros
Good benefits.
Cons
No gym in site.
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Opportunity to grow professionally
Quality Coach (Former Employee) –  Mountlake Terrace, WAAugust 30, 2016
Excellent benefits
Good training
Friendly environment
Opportunity to grow
Stressful
Able to work at home as telecommuter
Computers updated
Good parking
Excellent food service in each building
Good area for walking in trails
Pros
Opportunity to grow
Cons
stressful, unorganized recently, too many lay offs recently
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On site free parking and other great benefits
Business Analyst III (Former Employee) –  Mountlake Terrace, WANovember 1, 2016
Located north of Seattle, Premera Blue Cross offers on-site free parking, great benefits, paid time off, 401(k) and perks for discounts to surrounding businesses.
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Unsteady time right now
Core Provider Customer Service (Current Employee) –  Mountlake Terrace, WASeptember 18, 2016
Work life balance is good, but job stability is shaky at best. Compensation is ok and there is a perk of working from home.
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Culture Of The Company Has Changed
Sr. Sales Coordinator (Former Employee) –  Mountlake Terrace, WAAugust 6, 2016
Premera is going through significant changes, not necessarily for the better. There are lot's of unhappy employees who do not feel secure.
Pros
Great benefits and free parking
Cons
Management
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Best place I ever worked
Direct Sales (Former Employee) –  Spokane, WASeptember 15, 2016
Wonderful co-workers, great benefits (although they are changing), great pay. Company is going through a rough transition at this time due to the ACA.
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Good compensation and benefits
Provider Network Executive (Former Employee) –  Mountlake Terrace, WAJune 4, 2016
Good place to work. Great health benefits and salaried employees usually have flexibility in their schedules. My co-workers are the best! Company very involved in a variety of community fundraisers to support needs of children and families throughout Snohomish County and major health research.
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Good place to start your career
Appeals Specialist (Former Employee) –  Mountlake Terrace, WAJanuary 10, 2017
I've seen many new employees begin their careers here. Whether it's management or some other career path, this organization provides the entry level, entry point leaving the rest up to the individual. The opportunities are there.
Pros
Plenty of opportunity
Cons
Industry is subject to change
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Excellent Benefits/Great Location
Customer Service Representative (Former Employee) –  Mountlake Terrace, WAJune 26, 2016
Overall it was a great company. The benefits and location were great. The only shortfall was the 30 minute lunch break and because of the cafeteria lines just to get a soda consumed most of it.
Pros
Great Benefits
Cons
Short Lunch break
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Overall rating

3.7
Based on 174 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.8
Job Security/Advancement
3.1
Management
3.1
Culture
3.4