Dental Receptionist, Burbank, IL - December 4, 2016
Start out with pulling all charts for the following day and then dating them. Seeing what patients have a case (bridge,crown) coming in from the lab and making sure that it is there if not call the lab and see when will it will be in.If it wont be on time find out exact return date and then call patient and reschedule appointment so they wont come in until it is back. In between this all you will be multitasking ,taking calls, cleaning rooms,sterilizing dental equipment,doing insurance verifications, calling in on past due claims ,seating patients, and what ever else might be more important than the chart work at the moment. Since chat work is for the following day which means you have until the end of the day to get it done and the office is extremely busy sometimes extra help in the back is needed so you'll have to stop what you're doing because this office is all about prioritizing. Now since the office is so busy you don't wan to wait until the last minute to pull the charts because you're pulling about 120 a day we see just that many people a day so it is very time consuming and its best to multitask between the two so you get all of the work done correctly and swiftly. I learned all my dental skills at this office because this was my first job. Management office is family owned so any family member is in charge of non family members. My co workers were extremely helpful. The hardest part was the heavy schedule and the phones ring like a bill collector. The most enjoyable part was the staff always fun to be around and always a lot of food.