Press Ganey Associates knows that when it comes to health care organizations, there's always room for improvement. The company provides satisfaction survey research and quality improvement services exclusively to clients in the health care industry. Services include survey development, printing, distribution, and administration as well as analysis, reporting, and best practices consulting. Press Ganey Associates partners with more than 10,000 health care organizations and serves more than 40% of all hospitals in the US. The independent firm was founded in 1985.
In mid-2010, Press Ganey broadened its product portfolio by purchasing the clinical performance measurement division of the Maryland Hospital Association. The deal added to Press Ganey's expanding clinical operations, which work with clients in order to ensure compliance with reporting requirements and to improve overall quality care. Press Ganey launched its new clinical product line earlier in the year as a companywide initiative to expand its offerings. – less