Press Ganey Associates Employee Reviews

Showing all 15 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
One word: Flexibility
Graphic Designer/ Translation Specialist (Current Employee) –  South Bend, INJanuary 4, 2016
Press Ganey is a great company to work for. They truly care about their employees and performance. Most departments offer work from home positions which makes work a little more enjoyable
Pros
Flexibility
Cons
Micromanagment
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Female Oriented
Phone Survey Representative (Former Employee) –  South Bend, IndianaNovember 4, 2015
A typical day of work is walking in, grabbing a data-entry sheet, getting a project and then sitting at the computer for hours on end taking calls and doing surveys. To many people, this would be perfect for a job.

The problem is, they fire people for bad reasons. My computer's headset malfunctioned which resulted in dropped calls and the constant lack of calls coming in and entered into the data sheet because I couldn't take them. Their only way of handling it was by terminating me as an employee immediately. They wouldn't even allow me to go grab my personal belongings, most of which were left on the desk.

The environment is female run, operated and sexist.

I believe women are strong beings who should have some say in the matter and even be in positions of power and management. However, when no male in the room is in a position of management or at least above a simple phone operator position, the job environment just simply does not work.
Pros
Long lunches, short breaks, healthcare, decent pay
Cons
Unfair work environment
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice work environment.
Comment Processor/Translator (Former Employee) –  South Bend, INSeptember 17, 2015
Nice work environment and nice company to work for. Good benefits. Annual company picnic and holiday party. Like option to work from home for some departments.
Pros
Good benefits.
Cons
Difficult to move up in the company.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
no where to go
Phone Representative (Current Employee) –  South Bend, INJanuary 21, 2015
I don't think it is friendly environment. It was very much micro managed. There is someone always watching you, every move. There is no sense that management cares if you are there or not. Lots of women in a power position, and they abuse it. They are not nice all they time when they speak to you, some won't even sat good morning. There isn't a yearly raise. It's very hard to move around. They have promoted people that have been there for 6 months rather than some people who have been there for years, and clearly more qualified. They do give lots of time off, and benefits start the day you to, but it isn't worth the environment that they have. Not a good place to work. The rules are constantly changing, and not everyone answers to the same things. Management lies, and shares your e-mails when you try to say you have a problem with another employee.
Pros
lots or time off
Cons
supervisors & management are horrible and moody
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Job Security/Advancement
Operations (Former Employee) –  South Bend, INNovember 13, 2014
Lower level employee's have no sense of job security. Management continually threatens positions with non-compliance of employee satisfaction results/comments and "watch your back" approach. We will replace you with technological advances.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good company to work for.
Phone Representative I (Current Employee) –  South Bend, INJuly 12, 2014
Very strict on work quality which is understandable because of the healthcare laws. Excellent benefit package starts on day 1.
Pros
excellent benefit package
Cons
high employee turnover
Was this review helpful?Yes1No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Value in employees
Clerk (Former Employee) –  South Bend, INJune 10, 2014
PG cares about morale of its employees. They have off site activities and also offer off-site lunches to each department!
Was this review helpful?Yes1No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great people, with some struggles with change.
Account Manager (Former Employee) –  South Bend, INNovember 24, 2013
I enjoyed my time at Press Ganey. I learned the value of prioritizing, working in a team environment, and organization. My coworkers were the most enjoyable part of my job. There were some changes in leadership, which changed the culture of the office.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Innovative and ever changing
Administrative Assistant (Former Employee) –  South Bend, INAugust 12, 2013
Company really looks out for it's employees. Very team oriented.
Pros
team atmosphere, everyone works together
Cons
sometimes to busy to appreciate the little things
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A great deal of autonomy and freedom to develop at your own pace
Patient Experience Advisor (Current Employee) –  South Bend, INAugust 12, 2013
The ability to work from home and develop your own schedule is a plus if you have a family. They strongly support work life balance
Was this review helpful?Yes3No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Assist clients with the patient feedback to identify opportunities for improving their experience within the health care system
Patient Experience Advisor (Current Employee) –  Truckee, CAFebruary 12, 2013
Work closely with clients to understand the feedback from their patients in the form of data, reports and comments to identify opportunities for improvement throughout their hospital system.
Pros
work with employees who all value the patient experience and are committed to improving healthcare
Was this review helpful?Yes2No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Contracts Administrative Clerk (Former Employee) –  South Bend, INDecember 13, 2012
Had a great Manager and co-workers. Flexible work schedule.
Pros
manager allowed flexiblity in working hours
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Club member culture
Account Manager (Former Employee) –  South Bend, INMay 31, 2012
Clients were the best part of the job.

Responsibilities exceeded standard working hours.

Management could be helpful to you or not be helpful.

Hardest part of the job was not knowing who were your friends.
Pros
free luncheons
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very flexible working place and positive environment
Research Assistant (Current Employee) –  South Bend, INApril 24, 2012
The CRA department is the most positive and supportive environment I have work in.
Was this review helpful?YesNo

Overall rating

3.9
Based on 15 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Culture