Prime Therapeutics Employer Reviews

Nice company to work for.
A good working environment.
A good mentorship.

taking inbound calls from patients researching benefits and refill requests, setting up mail orders and claims research.

how to research claims

team workers

management not very interactive with employees

being able to help patients live well and feel better

Entering Rx data into computer as quickly and accurately as possible. SOP's change daily. Overtime generally required every week - pay is above average for CPhT. Management is average and only interested in their numbers. Uses fear of losing your job to drive productivity and overtime adherence. This would be the hardest part of the job. The people – more... I worked with were very enjoyable, but interaction was discouraged. – less

Call center environment. Assist members with medication refills, renewal request for prescriptions and overall pharmacy benefits as provided by many Blue Cross Blue Shield across the country and Medicare

cliques- if you weren't permanent no one really wanted to give you the time of day.
Learned a lot about Microsoft work, excel, and powerpoint, as well as lotus email, scriptmed, AS400, and BET.
Co- workers werent all friendly
the constant change in templates for setting up delivery.
the Hours were great, had set schedule

The work environment is very poor. All the managers are best friends and only looking out for themselves. HR does not help you with your concerns. They training is unfair. They selected the same people to work a lot of different q's without any extra monies. The members are extremely rude but management doesn't care. Overall worse job ever!!! Do not – more... apply! Please don't – less

Prime is one of the emerging leader is PBM industry with its goals and objectives aligned for its futuristic needs.
My experience with Mail uplift Enterprise program has been extremely rewarding with diverse professionals diligent and committed for the overall goal of the program

I worked with Prime Therapeutics as a contracted pharmacy technician. Now, I must preface this by saying I feel as though some people may like working in a mail order setting. But, for those who are unsure, my advice would be to stay away.
I'll start on a positive note. Prime often calls overtime during busier months and if they do, it's required. However, – more... they did often bring food or dinners to people who stayed late. Also, I hear they have good benefits but, as a contractor, I didn't have access to them.
During my time at Prime, I liked observing the attitudes and emotions of other employees who worked there. When we'd have board meetings, a topic would be addressed to a group of about 70 people, and would usually be met with mumbling, whispers, sighs and even arguements. One particular meeting I went to lasted 30 minutes longer than it should have due to employees being frustrated with current policies and practically arguing with management. Many people working here are unhappy, and that isn't a good sign.
There are two main things pharmacy technicians do at Prime. They either work the back end, filling prescriptions and shipping them off to their destinations, or they work the front end, typing away on computers, doing a variety of tasks such as sending faxes to doctor, entering prescriptions and processing refills. I was the latter kind of technician, and from what I could tell, most new hires get put in the front end. That being said, when you first start working there, they'll train you in one activity, and that's all you'll do. They'll measure your quality vs. the number of orders you do per hour. This idea is how you can tell whether or not you're right for Prime. If you go below a certain number of orders processed or you do not keep quality of your orders up, you'll lose your job or hours. Also, overtime is required, so the idea of a balance between life and work can disappear during the busier months.
Overall... If you enjoy repetitive (especially at first) computer tasks, then you'll probably be okay. If you like jobs with variety and challenges, then stay away. If you're a slow typer, I couldn't warn you more to stay away.
Also, management is pretty poor. The biggest problem I saw is they didn't keep track of anything. At Prime, overtime is required, but they allow you to make arrangements to get out of overtime if you ask for it off in advance. One coworker of mine asked for time off a month in advance and no one addressed her request. They misdirected her in an "oh, ask this person" "ask so and so" kind of way. They're also very unnaproachable and unhelpful. I saw people approach management concerned with how they were doing, only to get advice that went "You have to just find a happy medium!" or other unhelpful phrases....over and over and over. They didn't seem to give much in the terms of help or advice - all they hand out is criticism. However, I must give special mention to the lead technicians, who are helpful, friendly, and approachable. They were the only people who worked there that I felt comfortable asking questions to.
So, overall, I do not recommend working here as a technician. It's not the worst you could do, but you can definitely do better. If you're like me, a contracting agency will probably hook you up with a job here, and unless you need the job or enjoy desk work with a constant enivornment, just keep looking for another job. – less

Poorly managed company that wants the public to
think they are a fabulous place to work! NOT!!
Reorganizes every time the wind changes directions.
Left hand don't know what the right hand is doing!
Far too many managers!!!
HR dept. that is dumber than a box of rocks!!
Can't wait to get out of here!!!
If you want to work for a poorly managed company
who – more... plays favorites in every area, then Prime
is the place for you!! – less

Benefits and pay are pretty good, but not enough to make up for the terrible department management, rampant favoritism, lack of upward opportunity, low ethics, and senior execs with their own agenda that the lower levels never hear about. Lots of hours, high expectations, terrible management. All about titles at this company, but not much substance. – more... Hoping to get out soon! – less

Prime tends to reorganize departments often and shift people in their work teams changing employees responsibilities very often. I have found that with that type of environment, there is little consistency and many people really are not actually doing what's in their job description, or even have a clear understanding of what the expectations are for – more... them. It is also a very management heavy company with several levels of leads, supervisors, managers, directors, senior directors etc. and few people actually doing the work. – less

Working here was a temporary assignment. I learned how to be productive within a limited time frame and how to package prescriptions for mail order.

One of Prime's statement is to help an individual grow within the company, providing guidance and leadership classes. This is not true, all they worry about is numbers, they neglect the employees needs. There's no sense of team, as supervisors and managers are not on the same page. There's a fear of retaliation in the workplace, no one to trust. People – more... are afraid they'll lose their job if they speak up. They say they want to hear your ideas but tune out the ones they do not like. – less

A lot of great opportunity to have fun and make team and individual impact to the organization's success.

Prime Therapeutics is a vey good company. I enjoy working their because it is an enviorment that makes you want to succeed. I already had a bit of experience in the Pharmacy Customer Service feild, however Prime shows you all aspects because all departments wor togeter to make the same difference a great memeber experience. I already had knowedge of – more... one system used in the feild "Argus", but working with Prime I learned a few more systems that I can utlize.My coworkers are very motivating and supporting as well as my Supervisor. The hardest part of my job is balancing work and school.Because I am a fulltime ONLINE sudent getting my degree the company does no feel the need to change or alter my schedule as they woould an IN SCHOOL student, eventhough we have the same amount of coursework. The best part of my job are the members. The fact that am able to please someone, or assist someone in getting a step closer to health makes me beleive in what I do. – less

Management is seriously out of touch and will bully and harass employees for no reason other than they don't like you. HR turns their heads on this dysfunction and does not care how many employees particularly the minor management they go through. It's a waste of talent and there is no loyalty.

It's a good company to work for. The PBM industry is a solid industry and has a great future.

Benefits were great but the work environment was hectic at times.

Overall it is a good company to work for. It is a transtioning company and room for growth.

An ok job couldn't complain at the time. Gained alot of experience. A lot under paid.