As a contractor ,overall good place to work . All work , no play. Which is ok thats why I went everyday
Pros: pay is ok, if hired on permanently(11-12) temp
Cons: no communication with management, strictly numbers
On a daily basis I assist members/clients with medication refills, renewal requests for prescriptions from their medical doctor, checking prescription status, claim researches, accepted credit card payments and updating members profile.
8 step Strategy is not always good , because every call is different . To force where it doesn't fit can be annoying – more... .It would help to be evaluated on taking ownershiip of the call using some of the steps . Only enforce all 8 steps when called necessary. To say the same thing over, even if it is in a different way doesnt make sense. Also QA will give you a better way to have said it , which is ok for coaching , Our minds are different and wont think of the exact same words, so why should we get dinged if we said, even if its not the QA exact wording . – less