Intern (Current Employee) – Grand Rapids, MI – September 4, 2014
Priority Health is a great place to work. There was no office drama or bad people to work with. It's a Michigan company with people who care about each other and about the clients we are providing health insurance to. The hardest part of the job for me was that it was either doing paperwork or sitting on a computer. Another difficult aspect of the job was always having to study health care reform. In the end, I am happy my job required me to research current events because I am much more knowledgable than most about the Affordable Care Act. The office got very quiet during the summer with people taking work off. The company takes care of its employees and has a nice work/life balance.
Flexible about hours and working from home, management is awesome
Office buildings are on a busy street and not in the fun part of the city
Customer Care Rep (Former Employee) – Nebraska – June 7, 2016
log in windows, time keeper, search engines, systems of call center. positive attitude, commitment in delivering my best. heavy call volume is typical day, call handing requirements, resolve issues of health coverages, network coverages, setting up transportation with qualified members
Senior Markets Customer Service (Former Employee) – Grand Rapids, MI – November 24, 2014
8 hour days; learned Medicare benefits and customer service with seniors;management was fair and training was excellent. Hardest part of the work was the hours: many weekends and late nights. Most enjoyable: Being able to work with a very good and solid group of co-workers; being the person with ability to help our seniors understand their insurance.
Great people and plenty of opportunity to educate and learn.
IS Inter/Help Desk Rep 1 (Former Employee) – Grand Rapids, MI – October 21, 2013
I started working as a night shift monitor. There were server processes and backups run throughout the night and I was in charge of calling the right people if things went wrong. Occasionally I had used learned procedure to walk me through fixing problems myself. My co-workers, when I worked with them in the early morning hours towards the end of my shift, were rather enjoyable. I'd like to say I felt as if I fit in, but the hardest part was the lack of time I actually spent with other human beings. However, when I did, my day shifts spent with other people on the job were the most enjoyable. I learned a hole lot and made new friends.
Hours, Pay, Opportunity
Lack of face-time with other human beings, Uncertain expectations, Lack of any real benefits (medical, dental, etc.)
Government Claims Trainer (Current Employee) – Grand Rapids, MI – March 31, 2014
Priority Health care for their employees. They have flexible hours, gives chances to learn more. Work from home 3 days a week. Have learned different products of business while working there. The management encourages employees to advance and learn more. . I love my team members, they are fun and easy to work with.
I can teach other employees from other departments how the claims department operate.
The most difficult part of my job is leaning the different policies and procedures to update
Fast paced work and not all areas in the office are quiet.
Lead then Supervisor, Provider Configuration (Former Employee) – Grand Rapids, MI – September 14, 2015
Priority Health is well balanced between work and family some areas are better than others, it all depends on the Manager of your area. The co-workers are great, as any company you will find some that are difficult to get along with but you have to learn how to get along with every type of person regardless of where you work. There is always something fun going on to help make your more enjoyable while your there. Which also helps build team moral.
You can balance your Work and Family Life pretty good.
Administrative Assistant (Current Employee) – Grand Rapids, MI – April 7, 2014
A typical day consists of me working on files, emails, answering phones, and working on any big projects that I have going on. I have learned how to work with FACETS and a vendor system called kchecks. My co workers were amazing people to work with and are amazing teachers. The hardest part of my job is that the information I'm looking for isn't always where it supposed to be. The most enjoyable part of my job is working on my projects for the Federal OIG audit I am working on. The work is fascinating and very in depth.